Murfreesboro Auto Repair Review from Rodricka B. on 10/15/2020

Rodricka B.
Murfreesboro, TN
Ford Escape
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2020 Category: Service
Rodricka said the front desk woman was unprofessional and told her that if Rodricka paid, she could do whatever she wanted after towing. The price for a transmission was ridiculous.
Eric I., Owner Operator from Murfreesboro Auto Repair responded on 10/24/2020

The cost for a new transmission was high in our estimation, however that is what we could get a new tranmission for from our vendor. We additionally could not locate a quality used transmission. We recommended that you should try a transmission shop that could rebuild the vehicle's transmission. We recommend this because we felt it would save you some expense. Unfortunately, we could not allow you to tow your vehicle until your diagnostic invoice was paid. We are sorry we could not allow you to take the vehicle prior to payment. We hope you found a solution that met your needs.