Verified Customer
Thanks for taking the time to talk with us to address your concerns. We had some errors on the estimate we provided. We are in process of training a new service writer. Our intent is never to oversell or push our customers only to educate. We appreciate your recognition of our main service writers and your positive interaction with them. We hope after our convesation and review you decided to give us another opportunity. Either way thank you for your business.
Thanks you for giving us an opportunity to research and clarify the items of concern on the estimate we provided at checkout. We recommended a water pump or timing cover gaskets and water pump. The issue with your checkout estimate was we had both labor line items on the estimate. This was unfortunately a mistake. The estimate included both the timing gaskets and water pump as seperate labor items. The estimate provided at check out should have only had one or the other labor line items. The water pump gasket and water pump parts were priced seperately as they did not come as a kit. We recommeded a brake fluid exchange due to the brake fluid being dirt on inspection. We were not recommending new brakes. We hope this helps to provide additional clarity. We are sorry for any confusion we may have caused.
I noticed I was charged separately for the water pump, water gasket and water pulley things which should be charged together. Maybe it's the standard these days to charge separately. Also I was told my brakes were fine. I did notice I was charged for 2 bottles of brake fluid when I checked it myself a month ago and it was slightly under the dip-stick fill line. Plus I was having no brake problems: no squeaks or grinding. There was also a charge that I needed a brake flush when it was just admitted on the labor description there was a recent brake job.
Then there was the hard-sell by the customer service person. I understand explanations of the procedures but trying to over sell me when I said I can't afford it, too much. It was explained after I called back there could be somethings taken off that were not urgent but still the hard-sell continued. I used to be in telemarketing when I was younger so I know the hard-sell and this was it. I felt uncomfortable, told customer service I was going to shop around and that's what I'm doing.
Longest story short: I'm not going back, but you can.