Automotive repair is an industry where people believe it's hard to get honest, quality service. Our auto repair business has built its reputation serving Middle Tennessee with quality service and open, honest communication for the last 20 years. Our motto is honesty, communication, quality and we stand strong on those foundations.
Automotive repair is an industry where people believe it's hard to get honest, quality service. Our auto repair business has built its reputation serving Middle Tennessee with quality service and open, honest communication for the last 20 years. Our motto is honesty, communication, quality and we stand strong on those foundations.
We know that for you to trust a business you have to feel you are heard. We will communicate what we find in a thorough inspection and explain so that you can understand and make an informed choice. Questions are welcome.
MAR services and repairs all makes and models! We offer a 4-year/48,000-mile warranty (industry best); One Year Nation-Wide Warranty; offer FREE loaner vehicles; have ASE Certified Technicians with a Master Certified Technician overseeing all work; offer Free shuttle service; and will put only the best quality parts available on your vehicle, with no-low-ball estimates to get you in the door. We want quality customers who understand the importance of maintaining their vehicle and value a professional relationship.
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Verified Customer
Hi Kimberly, there may be some confusion on your part. We did not waive the diagnostic fee for the client in front of you. He came in for a wheel alignment that we could not perform due to issues with his vehicle, so we did not charge him. You were informed of the diagnostic fee up front. We were very accommodating to you and your spirited young daughter. The brake diagnostic for your car included putting it on the lift, the wheels were taken off to thoroughly inspect the brakes, and the car was test driven. We found poor workmanship on the brake work from another shop. We offered to waive the brake diagnostic fee with the recommended brake repair, but you declined the repair. We were sympathetic of your situation and offered to also give you an additional 10% off. We also shared that the diagnostic would be credited toward the repair upon your return. We additionally made a recommendation on how to approach the other shop about the faulty brake repair they performed on your car the day before. We employ a single mom and can only imagine how difficult it can be at times. Unfortunately, we still have rent and payroll for the quality work that is performed. We are distressed that you have failed to direct your frustration toward the shop that charged you $200 for a faulty break repair. We hope you are able to find a resolution that meets your needs.