Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2576 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5rating 4.9411765
Original
Overall Rating 2.29412/5Overall Rating 2.29412/5rating 2.29412rating 2.29412rating 2.29412
94% Would Recommend
Latest Review about 18 hours ago

Reviews


JB
Jason B.
Atlanta, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Hunter provided excellent service
Great service, no high pressure sales

AV
Andre V.
Covington, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Hyundai owner for life
This is the 3rd Hyundai i have owned since 1999. If they keep the coupons coming then I will continue to get my car serviced there. Professional and friendly.

Verified Customer
Atlanta, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Excellent
They always take care of my car.

CP
Carol P.
Stockbridge, GA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Friendliness of the staff
The staff is very friendly and knowledgeable, if they don`t know they will call someone to answer your questions/concerns. The waiting room is clean and the temperature is always comfortable.

CF
Crystal F.
Lithonia, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Great service
Was very satisfied with the service recieved

DC
Dannie C.
Decatur, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Customer service was great
Great service

Verified Customer
Covington, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Great service
Pleasant experience

Verified Customer
Lithonia, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Always great service
My Service Rep Brent Gordon always makes sure I know what's going on & what needs immediate attention. And service is always fast.

RA
Rosalyn A.
Lithonia, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Awesome customer service
Great communicator great customer service

BB
Bruce B.
Decatur, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
owner
I will not there at at the time of services so I don't know

RE
Ronald E.
Conyers, GA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
N/A
N/A

Verified Customer
Decatur, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/08/2018 Category: Service
Needs improvement
This location has such small number of bay area for service.
This maybe the reason for such long time waiting for service to be completed.
The resent service on my brakes were completely unacceptable.
CHAD D., Service Manager from Nalley Hyundai responded on 12/08/2018

I apologize for your unpleasant experience with Nalley Hyundai. Let me assure you that customer service is our number one priority. I would like the opportunity to speak with you and try to resolve your concerns. Please contact me at 678-781-6341.

Thank You,
Chad Dalton
Service Manager
Nalley Hyundai
678-781-6341


JJ
Jill J.
Monticello, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
So far, always good service
I've been bringing my 2017 Santa Fe to this dealership since I bought it last year...
The service department has always been courteous and helpful.
Keep up the good work.😊

Verified Customer
Clarkston, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Room for improvement
The check in staff are very knowledgeable and as helpful as possible.

BB
Brenda B.
Conyers, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service
I got my Hyundai two years ago. I have been very pleased with the car and I use the service department for my oil changes and services on car. I have always been treated like I was a special customer, friendly service, etc.
Brenda

BH
Brianna H.
Conyers, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great Customer Service
Mr. Gordon reassured me throughout the entire process and kept me updated on the services and eta of completion.

CE
Craig E.
Oxford, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Same Day Service
After having my vehicle towed over the weekend to the dealership the work was completed by Monday afternoon. Professional team

KJ
Kevin J.
Conyers, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Knowledgeable service department
Keep up the good work

BG
Barbara G.
Lithonia, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Family
Treat you like family

AH
Ashley H.
Conyers, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Oil change
I didn’t have an appointment so it took a while. I know now to have an appointment.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/04/2018 Category: Service
Service and sales team
Mr Justin in service at the counter is great. He made it pleasant even though it took forever. Sales I feel talked me into buying a car I didn’t like. I wanted a different color and he was like no this is the one. I should have taken my loan to Honda or something. But I thank GOD I was able to get a brand new car with no Co-Signer. Now I will just have to trade this in since it isn’t what I really wanted
CHAD D., Service Manager from Nalley Hyundai responded on 12/06/2018

I apologize for your unpleasant experience with Nalley Hyundai. Let me assure you that customer service is our number one priority. I would like the opportunity to speak with you and try to resolve your concerns. Please contact me at 678-781-6341.

Thank You,
Chad Dalton
Service Manager
Nalley Hyundai
678-781-6341