Overview

Overall Rating 4.16/5Overall Rating 4.16/5Overall Rating 4.16/5Overall Rating 4.16/5rating 4.16

1217 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.18182/5Overall Rating 4.18182/5Overall Rating 4.18182/5Overall Rating 4.18182/5rating 4.18182
Original
Overall Rating 2.21212/5Overall Rating 2.21212/5rating 2.21212rating 2.21212rating 2.21212
80% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Florissant, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018 Category: Service
Work was done in a timely manner
I like the fact that they will wash the outside of your vehicle before returning it.
Robert A B. from Napleton Hyundai responded on 04/20/2018

Thank you we look forward to seeing you again


PW
Phillip W.
Maryland Heights, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/17/2018 Category: Service
Extra Mile
I did not feel the love, when providing customer service it is always good to go the extra mile. The service just lacked the care of keeping the client happy.
Robert A B. from Napleton Hyundai responded on 04/18/2018

Thank you for your feedback we are working to bring the quality expected by Hyundai 


TW
Tieka W.
Florissant, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Customer Service is great!!
Jeff was amazing. He assured me everything was going to be ok with my car.
Robert A B. from Napleton Hyundai responded on 04/18/2018

Thank you for your service we look forward to seeing you again


NZ
Nicholas Z.
Saint Louis, MO
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
good quality of work
The car was worked on as soon as i arrived. keep up the good work.
Robert A B. from Napleton Hyundai responded on 04/18/2018

Thank you for your visit look forward to seeing you again


SV
Susan V.
De Soto, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Great customer service!
Service and customer service is great!
Robert A B. from Napleton Hyundai responded on 04/18/2018

Thank you and for your feedback


Verified Customer
Saint Peters, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2018 Category: Service
Visit
Average at most. Not worth the drive out there
Robert A B. from Napleton Hyundai responded on 04/16/2018

Thank you for service


Verified Customer
Saint Ann, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
close to home
wonderful
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you for your service 


TW
Tamesha W.
St. Louis, MO
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2018 Category: Service
Over 3 hrs for Oil change with 7am apt
Im never going back to that place
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you we are working everyday on our timing thank you for your input


LP
Lisa P.
Saint Ann, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Customer service
Great service
Robert A B. from Napleton Hyundai responded on 04/14/2018

thank you we look forward to seeing you again


Verified Customer
Florissant, MO
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Routine and warranty repair service
Routine oil change was okay. Warranty repair (reattach wheel well liner to body metal) was not done correctly first time. BUT when I came back to get it corrected the service manager (Rob) fast tracked my car and fixed the problem quickly.
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you we look forward to seeing you again and helping you in the future


MW
Mary W.
Florissant, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Great service
Got into service bay, got signed in, out in a hour and a half for maintenance which included oil change, tire rotation, battery install, temp recall taken care of, and then car was washed and returned to me. Good appointment
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you we look forward to seeing you again


DJ
Dorothy J.
Godfrey, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Dorothy johnes
Expensive!
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you 


FR
Fannie R.
Saint Louis, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Experience
The effort that you put into customer service is great and I know it means a lot for your company. People have choices, because they can go other places for service.
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you we look forward to seeing you again


CB
Cheryl B.
Saint Louis, MO
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
convient
Its appreciative
Robert A B. from Napleton Hyundai responded on 04/14/2018

WE LOOK FORWARD TO SEEING YOU AGAIN THANK YOU


JC
Joseph C.
Saint Louis, MO
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Great customer service
I had my oil changed with an appointment on my lunch hour! They were very nice and had my car done within the hour! Very pleasant experience
Robert A B. from Napleton Hyundai responded on 04/14/2018

We look forward to seeing you again thank you


AE
Ashley E.
Hazelwood, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Great Service
You guys did a great job in getting the job done
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you we look forward to seeing you again


RS
Randalynn S.
Saint Louis, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/10/2018 Category: Service
Poor customer service can ruin a budiness.
I'm not saying that you have to be perfect, but descent customer service goes a long way.
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you for service


Verified Customer
Saint Louis, MO
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/10/2018 Category: Service
No communication
Service was very poor. Did not let me know what was going on with my car but they took my payment right away.
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you


MH
Monica H.
Maryland Heights, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Customer service
Great customer service
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you we look forward to seeing you again


AD
Abraham D.
St. Louis, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Great service
Friendly and professionalism....
Robert A B. from Napleton Hyundai responded on 04/14/2018

Thank you we look forward to seeing you again