Overview

Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5rating 4.14

1162 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5rating 4.15625
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
80% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


RT
Ruth T.
Maryland Heights, MO
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Norm was very courteous and knowledgeable
The professional of employees
BRANDY L B. from Napleton Hyundai responded on 09/06/2019

Thank you Ruth for your feedback.  We are glad to know that you received great service while in our service department.  Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


Verified Customer
Florissant, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Elantra
Car done when promised. Looked better than when I brought it in. Drove better too.
BRANDY L B. from Napleton Hyundai responded on 09/06/2019

Thank you for your feedback.  We are glad to know that you received fast and efficient service.   Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


JB
Jeannie B.
Saint Charles, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
It's clean and fast
Its fast and clean and accommodating
BRANDY L B. from Napleton Hyundai responded on 09/05/2019

Thank you Jeannie for taking the time to complete our survey.  We are pleased to hear that yu found the service to be fast and efficient.  We value you as our customer, at Napleton Hyundai, and we look forward to continuing to provide you with a 5 Star experience.


WJ
Walter J.
St. Louis, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Service
The service was well worth it, even though my appointment was not in the records they still took care of my needs.
BRANDY L B. from Napleton Hyundai responded on 09/05/2019

Thank you Walter for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


DD
Deborah D.
Saint Louis, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Customer
Everyone is nice and friendly. Also provides great customer service
BRANDY L B. from Napleton Hyundai responded on 09/04/2019

Thank you Deborah for completing our survey.  We are pleased to hear that you were provided a 5 Star experience with excellent customer service.  As Napleton Hyundai's valued customer, we will continue striving to exceed your expectations.


DE
Daniel E.
Hazelwood, MO
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Good service.
Goo Service
BRANDY L B. from Napleton Hyundai responded on 09/03/2019

Thank you Daniel for your feedback and for choosing Napleton Hyundai for your automotive needs.  We value you as our customer and will continue to earn your business by providing a 5 Star experience every time you visit us.


LJ
Lenora J.
St. Louis, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Service
It has improved TREMENDOUSLY!!!!!!!!!!!!!!!! Don't stop what you're doing.
BRANDY L B. from Napleton Hyundai responded on 09/03/2019

Thank you Lenora for your feedback.  We are constanly improving so that we can delier the 5 Star experience that you deserve as a Napleton Hyundai valued customer.  Thank you for your patronage.


AF
Aulderay F.
Black Jack, MO
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Anytime I have to bring my car in for service, the service manager always listens and provides me the best options for the needed service; which are done right the first time.
Nothing more to say, I'm very pleased with my service experiences.
BRANDY L B. from Napleton Hyundai responded on 08/30/2019

Thank you Aulderay for your feedback.  We are glad to know that you had a great experience while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


RS
Rosie S.
Saint Louis, MO
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Service Dept
The courtesy of the staff and knowledgeable
JOHN N. from Napleton Hyundai responded on 08/30/2019

Thank you Rosie for your feedback.  We are pleased to know that you were provided a 5 Star experience by our service staff.  We look forward to continuing to serve all of your automotive needs.


SH
Sharon H.
Saint Louis, MO
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Myself
Kyle was excellent with customer service I will always bring my car here for serviiceo
JOHN N. from Napleton Hyundai responded on 08/30/2019

Thank you Sharon for your feedback.  We are pleased to know that you were provided a 5 Star experience by our service staff.  We look forward to continuing to serve all of your automotive needs.


Verified Customer
Hazelwood, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Quick and easy!
In and out...oil change, tire rotation and car wash 1 hr.
JOHN N. from Napleton Hyundai responded on 08/29/2019

Thank you for your feedback.  We look forward to continuing to serve your automotive needs and we thank you for continuing to choose Napleton Hyundai.


KM
Kelsy M.
Hazelwood, MO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Good job
Good job, car smelled great after car wash.
BRANDY L B. from Napleton Hyundai responded on 08/28/2019

Thank yo Kelsey for your feedback.  We are pleased to hear that you received great service and a nice carwash on your beautiful new Santa Fe.  We value you at Napelton Hyundai and look forward to continuing to provide you with a 5 Star service every time you visit us.


JH
Jiayi H.
St. Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great service and friendly staff.
Very good service and friendly
JOHN N. from Napleton Hyundai responded on 08/30/2019

Thank you Jiayi for your feedback.  We are pleased to know that you were provided a 5 Star experience by our service staff.  We look forward to continuing to serve all of your automotive needs.


ZA
Zachary A.
Florissant, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Quick and to the point
Nice and friendly service.
JOHN N. from Napleton Hyundai responded on 08/30/2019

Thank you Zachary for your feedback.  We are pleased to know that you were provided a fast and effiecient service, that's the Napleton Hyundai way.  We look forward to continuing to serve all of your automotive needs.


DC
Doris C.
St. Louis, MO
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great attention given to my car.
I have not had any problems with my 12 year old car at all. It has always started and run great.
The technicians at Napleton Hyundai keeps her purring like a kitten.
JOHN N. from Napleton Hyundai responded on 08/30/2019

Thank you Doris for your feedback.  We are pleased to know that you were provided a 5 Star experience by our service staff.  We look forward to continuing to serve all of your automotive needs.


JB
Joann B.
Florissant, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Nice and clean and well managed..
?
BRANDY L B. from Napleton Hyundai responded on 08/27/2019

Thank you Joann for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us


Verified Customer
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Grear service
As usual, staff was friendly and helpful.
BRANDY L B. from Napleton Hyundai responded on 08/27/2019

Thank you for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us


Verified Customer
Alton, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Service is good
No issues with service. It took a few days to get repaired, but when I picked it up my car was driving better than ever. Thank you for the help.
BRANDY L B. from Napleton Hyundai responded on 08/27/2019

Thank you for your feedback.  We are pleased to hear that our trained professionals were able to properly diagnose the issue and get it resolve with excellence, that's the Napleton Hyundai way.  We look forward to serving all of your automotive needs.


JA
Jennifer A.
Hazelwood, MO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Service
Service was great
BRANDY L B. from Napleton Hyundai responded on 08/27/2019

Thank you Jennifer for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


BB
Britney B.
Saint Louis, MO
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Good service!
I had a recall on my car and they took care of it and made it easy for me! Good service and Mike Kennedy was assisting me and had good communication through the whole process.
BRANDY L B. from Napleton Hyundai responded on 08/20/2019

Thank you Britney for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.