Overview

Overall Rating 4.16/5Overall Rating 4.16/5Overall Rating 4.16/5Overall Rating 4.16/5rating 4.16

1214 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.18182/5Overall Rating 4.18182/5Overall Rating 4.18182/5Overall Rating 4.18182/5rating 4.18182
Original
Overall Rating 2.21212/5Overall Rating 2.21212/5rating 2.21212rating 2.21212rating 2.21212
80% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


RH
Roosevelt H.
Saint Louis, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
great service and fast
outstanding job
BRANDY L B. from Napleton Hyundai responded on 07/12/2019

Thank you Roosevelt for your feedback.  We are pleased to hear that our service department did an outstanding job.  We look forward to serving all of your future automotive needs.


JH
Jessica H.
Hazelwood, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Excellent Service
I am beyond happy every time I come here. The service is great, and I don't feel as if I'm being rushed, and not heard. All my questions were answered, and I leave knowing everything is taken care of. Thank you Napelton Hyundai for providing amazing service!
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Jessica for your feedback.  We are pleased to hear that you are continuously being provided with excellent customer service at Napleton Hyundai.  You are a valued customer and we look forward to serving all of your future automotive needs.


CJ
Carolyn J.
Godfrey, IL
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Clean comfort
Waiting is comfortable. Representative was direct and to the point.
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Carolyn for your feedback.  We value you as ou customer  and we are pleased to know that your Napleton Hyundai experience was excellent.  We look forward to serving all of  your future automotive needs.


VE
Vickie E.
MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
My service provider was great
The service was exceptional
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Vickie for your feedback.  We value you as our customer  and we are pleased to know that your Napleton Hyundai experience was exceptional.  We look forward to serving all of  your future automotive needs.


BB
Bernard B.
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Keep up the good work
My car was in for routine service and it was completed on time and returned spotless.
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Bernard for your feedback.  We value your time and you as our customer and we are pleased to know that your Napleton Hyundai experience was excellent.  We look forward to serving all of  your future automotive needs.


Verified Customer
Alton, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Fine
Fine
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you for your feedback.  We value you as our customer  and we are pleased to know that your Napleton Hyundai experience was excellent.  We look forward to serving all of  your future automotive needs.


PH
Patricia H.
Saint Louis, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Service
I prefer having dealer work on my car
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Patricia for your feedback.  We value you as our customer at Napleton Hyundai and we look forward for opportunities to continue to provide 5 Star service.


KM
Katherine M.
Corona, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Awesome Service Advisor
When visiting Napleton Hyundai for service, I've been advised by Brad and have been very pleased with his professional service. I have to admit I usually ignore these surveys but a family member recently expressed how important it is for the company and employee to know the service/product was satisfactory.
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Katherine for taking the time to provide us with feedback.  We value you as our customer  and we are pleased to know that your Napleton Hyundai experience was excellent. We look forward to serving all of  your future automotive needs.


ML
Madonna L.
Saint Louis, MO
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Service
Care and concern for people to understand every aspect of the Napleton service experience.
Thank you
Madonna lewis
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you madonna for your feedback.  We value you as our customer and we are pleased to know that your Napleton Hyundai experience was excellent.  We look forward to serving all of  your future automotive needs.


RB
Reba B.
Saint Louis, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great Service
The staff very friendly. Offers beverages and snack while you wait. Service time was not long
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Reba for your feedback.  We are pleased to know that your Napleton Hyundai experience was fast and friendly.  We look forward to serving all of  your future automotive needs.


EF
Eloise F.
Florissant, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Hyundai keeps you informed on updates with your car.
Nice waiting area and great customer service.
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Eloise for your feedback.  We value you as our customer  and we are pleased to know that your Napleton Hyundai experience was excellent and that you enjoyed our customer waiting area accomodations.  We look forward to serving all of  your future automotive needs.


ZH
Zabrina H.
St. Louis, MO
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Family
They make you feel like you are family I love that
JOHN N. from Napleton Hyundai responded on 07/10/2019

Thank you Zabrina we appreciate your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Napleton Hyundai


MD
Melvin D.
Florissant, MO
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Owner
Service writer got me in and out
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Melvin for your feedback.  We are pleased to know that your Napleton Hyundai experience was excellent and timely.  We look forward to serving all of  your future automotive needs. 


Verified Customer
Saint Louis, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Good Service
Prompt, efficient service.
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you for your feedback.  We are pleased to know that your Napleton Hyundai experience was prompt and efficient.  We look forward to serving all of  your future automotive needs. 


Verified Customer
Saint Louis, MO
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Great
Service was excellent
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you for your feedback.  We value you as our customer  and we are pleased to know that your Napleton Hyundai experience was excellent.  We look forward to serving all of your future automotive needs.


Verified Customer
Florissant, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Oil change
Car delivered when promised
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you for your feedback.  We value you as our customer  and we are pleased to know that your Napleton Hyundai experience was excellent and prompt.  We look forward to serving all of your future automotive needs.


ME
Marty E.
Saint Louis, MO
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
oil change
Nice to provide customer status of recalls.
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Marty for your feedback.  We are pleased to know that your Napleton Hyundai experience was excellent and that you were provided valuable recall information.  We look forward to serving all of your future automotive needs.


Verified Customer
Saint Louis, MO
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Staff turnover ! What's wrong you can't keep staff.
New faces appear each time I come since the Napleton takeover from Mungestnest . Mike Odle is a welcomed familiar face and service person
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you for your feedback.  We value you as our customer and we are pleased that our staff provided you with an excellent experience.  At Napleton Hyundai, we are look  forward to serving all of your future automotive needs.


KH
Kathy H.
Saint Louis, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Reason for service was a recall issue.
Although it is not convenient to my home, I returned to Napleton Hyundai for two recall issues. I rated the service excellent because of the outstanding service provided by the representative, Ethan Glove. He exceeded my expectations.
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you Kathy for your feedback.  We are pleased to hear that your Napleton Hyundai experience exceeded your expectations.  we look forward for continuing to provide a 5 Star experience on your next visit.


DH
David H.
Florissant, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Serivce yes sales no
Service ok sales a no
BRANDY L B. from Napleton Hyundai responded on 07/16/2019

Thank you David for your feedback.  At Napleton Hyundai, we value you as our customer and we look forward to continuing to provide a 5 Star experience on your next visit.