Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1384 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.700001/5Overall Rating 4.700001/5Overall Rating 4.700001/5Overall Rating 4.700001/5rating 4.700001
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
93% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


DW
Dawn W.
Urbana, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
The Service is great and can be trusted.
I bought my car here. The Service is great and can be trusted.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/20/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! You may be receiving a request to post a review online about us.  We would greatly appreciate that.  Thank you for your business.


MK
Mona K.
Loda, IL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
customer service
They did a great job of getting me in and out since i had to wait for my car.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/19/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


MK
Melissa K.
Champaign, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
service is great
service is great
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/16/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Mahomet, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
oil change
It did not take long at all for the oil change and overall inspection.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/14/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


CF
Christie F.
Villa Grove, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Customer
Doug was very nice service tech nice facility
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/14/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


JG
James G.
Rantoul, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
JLG
Napleton's has always treated me fairly. They provide prompt service with real good communication. JG
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/14/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Austin, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Great
Great service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/12/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


DM
David M.
Urbana, IL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Excellent Service
Ddoug went over the repair they made (screw in a tire), explained how they fixed it. There was no charge because of the service benefits that were included in our purchase of the car.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/12/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Rantoul, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
2018 Hyundai Sonata
Service dept staff was all courteous and prompt which makes for a pleasant experience.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/12/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


CC
Carol C.
Champaign, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Service
Service and availability
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/08/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


BF
Becky F.
Mansfield, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Becky F.
Napleton’s always makes me feel welcome & they always listen to my concerns & take care of the issues at hand with utmost of professionalism. Thanks guys!!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/08/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


RH
Rebecca H.
Urbana, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2019 Category: Service
oil change
expensive oil change
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/08/2019

Sorry to see we did not earn a 5 star rating, we will strive to do better next time.  Thank you for the review.


KR
Kathryn R.
Fisher, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019 Category: Service
Friendly place
Shuttle took me to my work for a meeting, & picked me up again when my vehicle was done
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/06/2019

Thank you so much for the review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


CL
Carl L.
Farmer City, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Service is timely and professional
The service was timely, the quality was very good. The service staff was very helpful and friendly.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/06/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


LC
Luis C.
Urbana, IL
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
professional service
Excellent
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/06/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Collison, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2019 Category: Service
Recall
-
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/06/2019

Thank you so much for the  review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Fullerton, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Overall great experience
I’ve had issues with Napleton because they couldn’t process my pre-paid maintenance but we were able to work it out and everything turned out perfectly

DS
Daryl S.
Champaign, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
They're The Best
Expert repairs, courteous, efficient service. They've kept my Hyundai Elantra in perfect running order.

MP
Michael P.
Sidney, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Awesome
Great customer service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 07/29/2019

Thank you so much for the 5 star review!  These are extremely important to our staff, we are graded heavily on these.  If for some reason in the future you cannot give us a 5 star review, please let me know.  Thanks again!


DH
Deb H.
Urbana, IL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Always good service
I needed my service done in a specific time frame, and as usual, Napletons accommodated me. Wont go anywhere else for service or a vehicle.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 07/26/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business!