Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1314 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.55556/5Overall Rating 2.55556/5rating 2.55556rating 2.55556rating 2.55556
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JS
Jean S.
Savoy, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
customer
except for one service person they all do great job
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/18/2018

Thank you for the great review! We appreciate your business!


MM
Michelle M.
Champaign, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2018 Category: Service
Thanks!
Got a notification in the mail for a safety update on my car and had it completed in an hour. No big deal! Thank you!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/17/2018

Thank you for your review- we appreciate your business!


JC
Jan C.
Rantoul, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Urgent Service
Got up in the morning and found that I had a flat tire, called Napleton's and they said come right in now. Best service ever.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/17/2018

Thank you for the great review! We appreciate your business!


MM
Mark M.
Champaign, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Customer service
customer service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/17/2018

Thank you for th egreat review! We appreciate your business!


Verified Customer
Gibson City, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Friendly and Efficient Service
When I called about 5 minutes before close on a Friday night, I expected to get a little attitude from the gentlemen who answered my call. Not only was he very nice, he was also very knowledgeable. (Sorry I don’t remember his name.) He made sure I knew how to get my vehicle towed down there and got my car in first thing Saturday morning. Thanks again!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/17/2018

Thank you for the great review! We appreciate your business!


JG
Jeanne G.
Champaign, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2018 Category: Service
Customer satisfaction
The service department strives to take care of its customers and I appreciate their efforts
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/14/2018

Thank you for your review  we strive to provide the very best service experience possible. What could we have done to improve your experience and earn a 5 start rating?


PP
Peter P.
Champaign, IL
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Easy and accurate
Always a good experience. On time and accurate quote to pricing.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/14/2018

Thank you for the great review! We appreciate your business!


PD
Paula D.
Champaign, IL
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Great place
The people who work here are friendly and competent and the place just runs so smoothly.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/12/2018

Thank you for the great review! We appreciate your business!


RO
Rendi O.
Elliott, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
General maintenance
Napeltons has always taken grwzt xare of my csr when in for service and repairs. The establishment and staff are always friendly and helpful with any questions or issues that arise. I will continue to take my car here for all service needs.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/13/2018

Thank you for the great review! We appreciate your business!


Verified Customer
Champaign, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Good customer service.
Service good.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/13/2018

Thank you for the review- we appreciate your business!


BR
Bradley R.
Arthur, IL
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Always reliable
Always good reliable service at this service center.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/13/2018

Thank you for the great review! We appreciate your business!


Verified Customer
Champaign, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
Too pricey
They did a great job, but the service was too expensive for me.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/10/2018

Thank you for your review- we appreciate your business. 


SM
Stanley M.
Woodbridge, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Emergency Hyundai Vehicle Service
On Nov 29 I was driving from Woodbridge, VA to Creston, IA when I experienced a high speed blowout in my left rear tire. Tire was an original on my 2017 Hyundai Tucson that I purchased in Woodbridge, VA in Sep 2017. Approx 20K miles on the car & tire. I was on a tight deadline and needed to get my tired changed and back on the road ASAP. Brown's Hyundai in Manassas, VA said Napleton's Hyundai in Urbana was the closest to my blowout location in Champagne, IL. I drove to Napleton's and immediately received friendly and courteous assistance. Napleton's coordinated with Brown's Hyundai on the provisions of my road hazard insurance, determined my blown tire was beyond repair, and promptly put a new tire on my Tucson. In less than 4 hours I was back on the road and headed to my destination. I give Napleton's an A+ for their service!!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/10/2018

Thank you for the great review! Glad we could assist!


KC
Kathleen C.
Saint Joseph, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Super Service
Everyone at Napleton's are so friendly and efficient!! They go above and beyond the call to keep your car in tip top shape. Never pushy ! That's a plus!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/07/2018

Thank you for the great review! We appreciate your business!


LL
Lori L.
Savoy, IL
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Friendly Service
Friendly and Fast Service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/05/2018

Thank you for the great review! We appreciate your business!


CC
Cindy C.
Tuscola, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Friendly and helpful service
The staff at Napleton's is always helpful and friendly. From the service advisor to the person who drove me to work while my car was being serviced and picked me up when it was completed. Thank you.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/05/2018

Thank you for the great review ! We appreciate your business!


MB
Martin B.
Urbana, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Good job
Everyone was courteous and helpful. An excellent job.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/05/2018

Thank you for the great review! We appreciate your business!


AW
Annette W.
Urbana, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
The staff
The staff is so very nice
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/04/2018

Thankk you for the great review! We appreciate your business!


Verified Customer
Champaign, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Personnel
Excellent service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/04/2018

Thank you for the great review! We appreciate your business!


GW
Gabriella W.
Champaign, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
LIke service. Car ready when they said so
Great!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 12/04/2018

Thank you for the great review! We appreciate your business!