ReScore Reviews™ (12)
I apologize that you were made to feel that way. It is not our intention to make you feel uncomfortable in any way. We check our prices regularly against other service departments to ensure we are competitive. I will double check that. Thank you for the feedback. Hyundai is going to send you antoher survey asking if i reached out to you about your visit. I hope that you are able to answer that as yes. If not, please email me at my personal email firstname.lastname@example.org
Sorry to see we did not earn a 5 star rating, we will strive to do better next time. Thank you for the review.
This issue totally ruined my plans and causing lot of issues. I was hoping they could revert the software back, I was literally stuck. I should see if these guys canl fix it or will try to screw me for giving the genuine review.
Sorry for all of the issues that you had to endure. I hope that you can rescore us a 5 star review. I will resend you the survey here shortly. Good luck on your drive to Texas, hope all goes well!
Thank you for the kind words, good luck with everything in Texas!
Hopefully no damage done to engine
Sorry for the issues with the oil change. We have a process to ensure that all services are done correctly and timely, obviously in this case there was a breakdown in our process. I looked at the veloster myself when it was in to ensure everything was ok. If you would have any issues at all, of couse let me know and we will take care of it.
Thank you for the review. I am sorry to see that you could not give us a perfect 5 star review. Make sure to check our website periodically as we will post coupons there that can save you money on future things.
I am sorry to see that we were not able to earn a 5 star review from you visit. Our shuttle vans try to be as close to on time as they can be but sometimes a bit early of behind. However, they should offer an apology if late, it is common courtesy to value another persons time. I am sorry that this ocurred and you felt as though your time was not valued.
I have bought 4 or 5 cars from you but never again. Last time I owed more on my car than this time and was denied.
Thank you so much for the 5 star review! These act as our report card to Hyundai. They are very important to our staff. If for some reason in the future you cannot give us a 5 star please let us know. Thank you again for your business!
I am sorry to see that we did not meet your expectations. When performing an oil change, tire rotation, and multi-point inspection it generally is 45 minutes to and hour with an appointment. Our staff generally will does a good job of letting customers know if it is going to take longer. It sounds like maybe we did not inform you upfront about it. If there is anything I can do for you please let me know.
I am so sorry to see that we did not earn a 5 star review, it sounds like you were treated very poorly. We have mutliple service consultants that can work with you. Doug does many of our Hyundai vehicles, however we have 4 other advisors with experience in Hyundai that would be more than happy to work with you. When scheduling or coming in for service just ask for Carel, Olivia, Sabreena, or Jeremy. Any of them would be more than happy to help. Looking through your service history you have been a loyal customer, the last thing we want is to lose you. I will send you a free oil change voucher for your next service on me. Please see any one of our other advisors and i will make sure that they take good care of you. Just be sure when you come in to let them know who you would like to work with. Hyundai is going to send you another survey to rescore us and asking if we were able resolve your concern. While i cannot undo the past, I can change your furture visists with someone else. I would really appreciate if you can rescore us with 5 stars but i understand if you cannot. These reviews are our report card to Hyundai and impact us all personally. If there is anyhting that I can differently to earn a 5 star from your last review please let me know. email@example.com or call me at 217-365-0567
Our cabin filter price is $45 installed so that does include labor. All of our parts we use are factory OEM parts so in many cases we are more expensive. We appreciate your business.
Thank you for your review and comments.We do use the factory filters when we perform our services and that can sometimes be a bit more than the Jiffy Lubes etc that use non Hyundai parts. We do have coupons for various service items on our website that are always available . We appreciate your business and hope to see you for your next service!
My apologies Cynthia for your last service visit. The staff should have been better prepared and explained the coupon better. I will speak with all of the advisors to make sure they are explaining this to everyone more clearly.
My apologies that your experience did not go well- please feel free to contact me directly and we can work to resolve the issue.
Napleton Auto Park of Urbana
My apologies for the issues with your service. We have mutliple advisors that can help with your Hyundai service. If Doug is not a good fit for you, we have Jeremy Jackson and Olivian Hendershot that can also service your Hyundai. As for the prepaid maintenance, it can be used for up to 1 year past expiration. If at that time you still have unredeemed services we will take care of those here at the dealership, no problem.
Where the problem lies is that the technician had said that the cabin filter was pretty dirty and needed replacement. I replaced that filter on December 22. I declined to have it replaced but did decide to check it after I picked the car up, just to make sure that it didn't get filled up with junk as the old one was extremely dirty. It Looked brand new. I took a picture of it. The technician also made a note that my wipers were streaky and should be replaced. Again those are only a couple weeks old. Again I declined replacement.
I have been working on or around cars my entire life and up until the last five year's I have worked in the automotive industry. I don't appreciate a technician who tries to sell me parts that I don't need and this is one of the very reasons I don't pay anyone to work on my vehicles. After this, I will probably take my car somewhere else for recall work or to trade in when the time comes.
Thank you for taking the time to post your review . I appreciate your comments and will review this situaution with my staff. Should your have any other concerns please contact me directly.
Napleton's Auto Park of Urbana
Sorry Wendy for the issues on the car. I have the switch that you need ordered and we will get that fixed for you as soon as it comes in. Thank you for taking the time to talk to me today.
Good Morning..hope all is well with the window switch- if not please let me know. If all is well, please take a moment and rescore your service experience = we would truly appreciate your feedback!
Carter, it was great talking with you on the phone. Sorry your last two visits were not good ones. I will talk with the advisor as you and i talked about and remind them of the importance of time updates. The cards are in the mail and heading your way, if you do not get them call me at 217-365-0567.
Thank you for your review- we appreciate your business.
Thank you for taking the time to complete your survey. We apologize that you felt pressurred to do additional service on your vehicle. Our job is to make sure your vehicle performs at it's best and to make sure you are advised of what is recommended. Should you have any additional concerns or questions please contact me.