Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

260 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
100% Business Response
Latest Review 9 days ago

Reviews


RH
Robin H.
Jefferson, OH
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great staff, great service
We have bought 6 vehicles from Nassief. We love the way they make you feel welcome and not pressured. The service department is top-notch. We recently directed a young couple just starting out to them and could not have been more pleased with the way they were treated.
NASSIEF S. from Nassief Hyundai responded on 11/09/2018

Thank you for the positive response. i look forward to servicing your Hyundai in the future.


Verified Customer
Jefferson, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great service
Saw a potential problem in alignment and took care of it during routine oil change

LP
Lisa P.
Jefferson, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
So close to my home and I bought my vehicle here.
I must say this visit was so much better than the last. The time it took to do the work on my vehicle was much improved. The service team were very pleasant and kind.
NASSIEF S. from Nassief Hyundai responded on 11/09/2018

Thank you so much for the kind words Lisa! im glad we improved from the last visit and look forward to serving you again.Benny Hinkle


GS
Gail S.
Ashtabula, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2018 Category: Service
Service
Good Service as Always Plus a Car Wash !!
DONALD D M. from Nassief Hyundai responded on 10/29/2018

EVERYTHING WAS GOOD AND HE WILL RESCORE  US AS HE THINKS HIS WIFE GOT CONFUSED.


Verified Customer
Ashtabula, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Service
My battery died in my 2016 Hyundai Elantra. They didnt have a new battery in stock so they gave me a loaner car for a few days while they were waiting for my part to come in. Great service and all covered under my warranty!

JR
James R.
Ashtabula, OH
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Well done
Great job and efficient check-up ... Will do business again ...

MM
Melissa M.
Rock Creek, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Impeccable service.
The service department is always friendly and helpful. Safety concerns with the vehicles were truly treated as priority, doing everything to get my vehicle into service as soon as absolutely possible. $550 in labor hurt for less than $100 worth of parts but I have learned Nassief is not the exception in outrageous cost, that is the norm. Absolutely no complaints about the people.

EH
Ewing H.
Austinburg, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Quality Service
I have used Nassief for the past 25 years and find that that are knowledgeable, affordable and friendly.

Verified Customer
Conneaut, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Service Dept.
I'm pleased with staff and their service.

TR
Tiffany R.
Ashtabula, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Excellent Service
Continue to receive great service and meet great staff.
Thank you

SL
Sandra L.
Geneva, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
staff
always good service
NASSIEF S. from Nassief Hyundai responded on 10/03/2018

Thank you for your response and keeping your business local.


NI
Nicholas I.
Conneaut, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Very Pleased!
Prompt and respectful service. Thank you!
NASSIEF S. from Nassief Hyundai responded on 09/20/2018

Thank you for your response and keeping your business local.


LS
Lynett S.
Ashtabula, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Service !!!
GREAT Overall Service !!!!!
NASSIEF S. from Nassief Hyundai responded on 09/14/2018

Thank you for your response and keeping your business local.


A
A.
Ashtabula, OH
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
GOOD SERVICE GOOD PEOPLE
LIKE DEALING WITH NASSIEF
NASSIEF S. from Nassief Hyundai responded on 09/13/2018

Thank you for the response and keeping your business local.Don MitchellService ManagerNassief Auto Group


Verified Customer
Geneva, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Oil change
The service department was right on the ball, they told me I had a recall on my car and they would fix rignt now and they did.
Mary Beth cooked a hot day for my lunch, thanks.
The mechanic explained it all to me, very dedicated employee.
Ron helped pass the time it took!
NASSIEF S. from Nassief Hyundai responded on 09/11/2018

Thank you for your response and keeping your business local.


AP
Anthony P.
Ashtabula, OH
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Always a Great Experience
Very consistent service, always feel welcomed.
NASSIEF S. from Nassief Hyundai responded on 08/24/2018

Thank you for your response and keeping your business local.


LD
Louis D.
Fairview, PA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
The staff and the professional service that they give on a daily basis
As always they do a fantastic job
NASSIEF S. from Nassief Hyundai responded on 08/22/2018

Thank you for your response and keeping your business local.


Verified Customer
Linesville, PA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Efficient, able to get in quickly.
Great service. And people were professional.
NASSIEF S. from Nassief Hyundai responded on 08/22/2018

Thank you for your response and keeping your business local.Don MitchellService ManagerNassief Auto Group


LB
Lloyd B.
Farmdale, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Nassief service
I have yet to have a bad experience at Nassief service. Always timely and well done. Great dealer to do business with. A special thanks to Joe Street always pleasant and willing to help in any way he can.
NASSIEF S. from Nassief Hyundai responded on 08/08/2018

Thank you for your response and keeping your business local.Don MitchellService Manager Nassief Auto Group


LP
Lisa P.
Jefferson, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/24/2018 Category: Service
So close to my home and I bought my vehicle here.
I never take may car anywhere else to service. But this will probably change. This is not the first time the service has taken so long. Before it was a routine oil change and I was there for over 2 hours. It's a shame too. Because the staff are very friendly but it's not cost wise for me.
NASSIEF S. from Nassief Hyundai responded on 07/28/2018

I am sorry to hear that your service experience was not to your satisfaction. If I can do anything to help, please do not hesitate to contact me. Thank you.Don MitchellService Manager440-576-1010


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