Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

168 Reviews

99% Would Recommend
Latest Review about 6 hours ago

Reviews


BF
Bill F.
Ellicott City, MD
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Bill said they are very good. He has gone there before and Jimmy and Matt take good care of him.
This review was collected via phone interview by Customer Research Inc.

AB
Ana B.
Ellicott City, MD
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Great Staff
Everyone I deal with in the front office is great. Matt is the one I usually deal with and he gives me the pros and cons of doing the job. He also lets me know if it is something that can wait since we have 5 family cars.

DM
David M.
Ellicott City, MD
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Expert service of my vintage Alfa Romero Spyder.
They handled my vintage Alfa Romero Spyder with care.

JJ
Jason J.
Ellicott City, MD
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018
love the confirmation email
I really liked the confirmation emails that came out , however if i had an 8:15 am appointment for oil change, tire rotation and look into a light in the back of the truck it felt like it took too long. We count on the appointment time to be accurate or pretty close. I would have expected the completion time to be noon.

Love the shop

SG
Selvin g.
Randallstown, MD
GMC Savana Special
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Spoke with Christina. She said that the place made the visit short and simple, they got the job done and had good prices.
This review was collected via phone interview by Customer Research Inc.

JP
Joe P.
Ellicott City, MD
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Joe said the staff got the job done for a reasonable price. The service did take a few days longer than expected.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ellicott City, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Service, reliability and trust.
Neubauer's is reliable and professional. I can count on them to give me the truth about any repairs or service needed - and they stand behind their work. Many thanks to the staff and to Seth, one of the talented mechanics, for fixing up my vehicle. Good to go.

AR
Alfredo R.
Ellicott City, MD
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Alfredo said they are very good mechanics but he has to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

AA
Adam A.
Ellicott City, MD
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Adam said the staff was fast, professional, and did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Odenton, MD
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
AWESOME
Everything was done in a timely fashion with 0 complaints. Matt and the Neubauer Team are Great

FD
Fred D.
Columbia, MD
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Very neat and organized facility.
The customer area is immaculate and it appears that that the entire area is very neat. The employees are very courteous and competent. Work was done quickly and a description was provided explaining what work was done. I will definitely return.

SJ
Sara J.
Ellicott City, MD
Lexus CT 200h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Good service
They go beyond to make this otherwise mundane experience sort of fun . I feel I am treated fairly and honestly.

RM
Ralph M.
Ellicott City, MD
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Quality Work
Neubauer's always does a good job of diagnosing the problem and doing the necessary work.

TC
Tiffany C.
Ellicott City, MD
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Luv It!
I love Neubauer's. When I moved to Howard County from Baltimore City I was worried about finding a trustworthy, reliable mechanic to work on my vehicles. I'm so glad one of my friends referred me to Neubaurer's. Matt and everyone there are so nice & friendly. I know I'm not getting ripped off. Luv these guys/gals.

CA
Carl A.
Ellicott City, MD
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Carl said Chelsea was understanding, courteous, helpful. Matt understood what needed to be done.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Reisterstown, MD
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
John said they got him an appointment quickly and they got the work done
This review was collected via phone interview by Customer Research Inc.

NF
Nelson F.
Ellicott City, MD
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
The Best Full Service around
Neubauer's is the only place I take my/my wife's vehicles to. They have done; radiator, transmission, tires, and aftermarket suspension work. Sometimes Very difficult fixes (I know, being a retired Auto tech Myself). They always communicate well, and have fair prices. I support Local business like this Always! you should give them a try...you will Not be sorry.

CC
Charles C.
Ellicott City, MD
Isuzu Rodeo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2018 Category: Service
Charles said he did not speak with the employees long. The work he needed was completed.
This review was collected via phone interview by Customer Research Inc.

KW
Kimberly W.
Ellicott City, MD
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Spoke with Chris. He said he has no complaints about his experience with the business.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
Ellicott City, MD
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Bob said the employees were great. They looked at his vehicle and got the work done that same day.
This review was collected via phone interview by Customer Research Inc.