Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

179 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


Verified Customer
Ellicott City, MD
Toyota RAV4
Verified Customer
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09/13/2018
Service, reliability and trust.
Neubauer's is reliable and professional. I can count on them to give me the truth about any repairs or service needed - and they stand behind their work. Many thanks to the staff and to Seth, one of the talented mechanics, for fixing up my vehicle. Good to go.

AR
Alfredo R.
Ellicott City, MD
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Alfredo said they are very good mechanics but he has to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

AA
Adam A.
Ellicott City, MD
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Adam said the staff was fast, professional, and did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Odenton, MD
Honda Accord Cpe
Verified Customer
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09/12/2018
AWESOME
Everything was done in a timely fashion with 0 complaints. Matt and the Neubauer Team are Great

FD
Fred D.
Columbia, MD
Chrysler Town & Country
Verified Customer
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09/12/2018
Very neat and organized facility.
The customer area is immaculate and it appears that that the entire area is very neat. The employees are very courteous and competent. Work was done quickly and a description was provided explaining what work was done. I will definitely return.

SJ
Sara J.
Ellicott City, MD
Lexus CT 200h
Verified Customer
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09/12/2018
Good service
They go beyond to make this otherwise mundane experience sort of fun . I feel I am treated fairly and honestly.

RM
Ralph M.
Ellicott City, MD
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Quality Work
Neubauer's always does a good job of diagnosing the problem and doing the necessary work.

TC
Tiffany C.
Ellicott City, MD
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Luv It!
I love Neubauer's. When I moved to Howard County from Baltimore City I was worried about finding a trustworthy, reliable mechanic to work on my vehicles. I'm so glad one of my friends referred me to Neubaurer's. Matt and everyone there are so nice & friendly. I know I'm not getting ripped off. Luv these guys/gals.

CA
Carl A.
Ellicott City, MD
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Carl said Chelsea was understanding, courteous, helpful. Matt understood what needed to be done.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Reisterstown, MD
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
John said they got him an appointment quickly and they got the work done
This review was collected via phone interview by Customer Research Inc.

NF
Nelson F.
Ellicott City, MD
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
The Best Full Service around
Neubauer's is the only place I take my/my wife's vehicles to. They have done; radiator, transmission, tires, and aftermarket suspension work. Sometimes Very difficult fixes (I know, being a retired Auto tech Myself). They always communicate well, and have fair prices. I support Local business like this Always! you should give them a try...you will Not be sorry.

KW
Kimberly W.
Ellicott City, MD
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Spoke with Chris. He said he has no complaints about his experience with the business.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
Ellicott City, MD
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Bob said the employees were great. They looked at his vehicle and got the work done that same day.
This review was collected via phone interview by Customer Research Inc.

AH
Awen H.
Ellicott City, MD
Kia Sportage
Verified Customer
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08/22/2018 Category: Service
Awen said the staff changed a few of the light bulbs in his taillight, he was charged ninety-five dollars which he did not think was how much it should cost. He would not recommend the business for service based on this experience.
This review was collected via phone interview by Customer Research Inc.

DM
Dominic M.
Baltimore, MD
Mitsubishi Galant
Verified Customer
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08/16/2018 Category: Service
Dominic said he went into the business for a quote and they were able to get to him quickly.
This review was collected via phone interview by Customer Research Inc.

JK
Joe K.
Ellicott City, MD
GMC Sonoma
Verified Customer
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08/11/2018 Category: Service
Joe said the employees provided good quality and good communication.
This review was collected via phone interview by Customer Research Inc.

JG
Justin G.
Baltimore, MD
Honda Element
Verified Customer
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08/10/2018 Category: Service
Justin said the business is great. They got him in without an appointment. He was very pleased with the work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Michelle M.
Ellicott City, MD
Verified Customer
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08/10/2018 Category: Service
Michelle said it was a long wait but they went above and beyond to fix a problem.
This review was collected via phone interview by Customer Research Inc.

DF
Dan F.
Bethesda, MD
Volkswagen Golf GTI
Verified Customer
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08/03/2018 Category: Service
Dan said the staff were down to earth and helpful. They provided fast service and he was satisfied with no issues.
This review was collected via phone interview by Customer Research Inc.

JC
Jack/Bridgette C.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Honest and Reliable
Whenever we have a car repair issue, we call Neubauer's to assess the problem. Have always felt that Neubauer's is trustworthy and reliable in their assessment of our car care needs. We have been customers of Neubauer's for over 30 years and, no matter how big or small the repair, Neubauer's honesty and reliability can be counted on to do a great job. Thank you for your honesty, reliability and trustworthiness in the care car business!