New Rochelle Hyundai


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

796 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.5384608/5Overall Rating 4.5384608/5Overall Rating 4.5384608/5Overall Rating 4.5384608/5rating 4.5384608
Original
Overall Rating 2.2564067/5Overall Rating 2.2564067/5rating 2.2564067rating 2.2564067rating 2.2564067
91% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Lisa, Dally and John and the rest of the service department are great! Pleasant, knowledgeable and accommodating! Five stars all around!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/23/2018 11:39 AM
Ed T., Service Director at New Rochelle Hyundai responded on 02/23/2018

Thank you for complimenting our service department! It is very much appreciated!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Michael I. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My car is cared for and so am I @ New Rochelle Hyundai!"
Staff is courteous and professional.

Always grateful!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/22/2018 05:16 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/22/2018

Thank you so much for posting this! We appreciate it!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Phoenicia D. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car appointment "
The people were very polite and worked very quickly to complete everything.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 12:33 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/22/2018

Thank you for posting your nice comment! We appreciate it!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Verified Customer ReScore Review on 02/23/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cust Service "
Superb customer service!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/21/2018 06:02 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Too expensive "
Too expensive.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/21/2018 06:02 AM
Ed T., Service Director at New Rochelle Hyundai responded on 02/21/2018

Thanks for your feedback! I just checked and saw your bill was for $81.93 including tax. I am going to discuss the issue with your service advisor and will reach out to you afterward.


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Keith G. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Great customer care service on top of they game....
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 04:21 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/21/2018

Thank you for saying that! We appreciate it!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Peace of Mind"
I had been unable to drive my car for months due to registration issues, so when that finally got sorted out there was a lot of work to be done on the car. New Rochelle Hyundai took care of everything I needed, and Lisa was extremely helpful during the process. Very satisfied and will be returning for future appointments. Thank you!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 12:49 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/20/2018

I'm glad you were satisfied with your service visit! Thank you for posting this!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Sabra S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"john arias"
never lose this guy-excellent
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 12:13 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/20/2018

We plan on keeping him! Thank you for posting this!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Martin A. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Martin"
Car not washed
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:12 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/20/2018

We do not have the ability to wash cars on our premises but we usually have some coupons for a local car wash on hand. Please feel free to ask when you visit us!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Gennsily M. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Great service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:07 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/20/2018

Thank you for posting this! We appreciate it!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Ellen T. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your employees"
New Rochelle Hyundai employees are professional with a friendly twist.
Over the years I have established a repore with the service staff and I have a salesman whom is the greatest.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/20/2018 04:14 AM
Ed T., Service Director at New Rochelle Hyundai responded on 02/20/2018

Thank you so much for posting this review! We appreciate it!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Dana V. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you for your excellent service"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/16/2018 06:23 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/17/2018

Thank you for being our customer! We appreciate your posting this review!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
John the service manager is always helpful and works with me to get the job done in the most affordable way possible.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/16/2018 04:38 AM
Ed T., Service Director at New Rochelle Hyundai responded on 02/16/2018

I’m glad to hear that John is taking good care of you! Thank you for posting this!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Charles N. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
good service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:45 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/16/2018

Thank you for posting this! We appreciate it! 


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Care"
I am confident that I am informed up front on needed repairs.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 10:39 AM
Ed T., Service Director at New Rochelle Hyundai responded on 02/14/2018

Thank you for posting this! We appreciate it!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Rafael M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything!"
Just great!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:34 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/13/2018

Thank you! We appreciate it! 


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Fernando P. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Excellence"
Excellent Customer Service... Easy Scheduling... Prompt Service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:07 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/13/2018

Thank you for posting this great review! 


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Maria C. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Great Staff!!"
My car service was fast, attentive, pleasant and efficient. I really appreciated that I was in and out in less than an hour especially since It was snowing and wanted to get home before the weather got worse.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:01 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/13/2018

I’m glad we could help you in getting home fast!  Thank you for braving the weather and coming in! 


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Verified Customer on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The service"
Very happy
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 12:35 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/13/2018

We're happy if you are happy! Thank you for posting this!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Mark R. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and timely service"
Car was checked and repaired within the time frame stated.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 12:14 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/13/2018

Thank you for posting this! We appreciate it!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Dealership in Westchester"
From sales to service, hands down the best dealership in Westchester. Personable, knowledgeable and friendly service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 12:10 PM
Ed T., Service Director at New Rochelle Hyundai responded on 02/13/2018

Thank you so much for your kind words! We appreciate you!


Ed Thornton
Service Director
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com


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