New Rochelle Hyundai


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

618 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
90% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Juan A. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service in a very quick stop, thank you. "
From the time of the appointment to the paperwork and pick up the car was very smooth and efficient, great professionalism and courteous dialog with the service department, also very educational when I asked questions and concerns about my car I will definitely will be back with both of my cars (Santafe and Sonata)
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/20/2017 08:47 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/20/2017

Thank you so much for posting this review! We are always happy to help in any way we can!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely "
5
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/19/2017 02:01 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/19/2017

Thank you for the 5 stars!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Dimitry S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
All the problems were quickly diagnosed and resolved faster than I expected.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 12:20 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/19/2017

We're glad you're happy! Thank you for posting this review!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

SUSAN T. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Staff was pleasant and friendly. All smiles. Answer questions. No attitudes. Everyone one the same page. Work was complete on a timely manner. Thanks for all you do.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 09:49 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/18/2017

Thank you for posting this wonderful review! We look forward to seeing you on your next visit!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Keith G. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"easy access quick service"
quick
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/18/2017 05:11 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/18/2017

Thanks for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New Rochelle Hyundai"
Great Service Dept.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:53 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/17/2017

Thank you for the compliment! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

JOHN C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I have never been disatisfied"
Each visit to the dealership has always been very productive
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 05:37 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/17/2017

It's great to hear that you are happy with our service department! Thanks for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Andrew M. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasantly satisfied "
Fast, efficient service in a friendly environment
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/16/2017 07:39 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/17/2017

Thanks for posting this review! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff was friendly and took good care of my car on a timely basis"
NA
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/14/2017 07:04 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/14/2017

Thank you for posting this! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Team"
I love New Rochelle Hyundai. From sales to service, this team is amazing! I have been treated with the utmost respect and I always leave with all of my needs and concerns met. I am an extremely happy customer. From Moses who sold me my car last year to John who has stuck with me through the service of the car and Elizabeth who has driven me home, I am grateful. The prices of the service here is unbeatable. I compared prices with a few friends and their bills was much larger and they are now thinking of joining the Hyundai team. At New Rochelle Hyundai, they do not just care about the car, they care about the person. They do not just care about selling you a car, they care about selling you quality. Thank you all so much for all your help. Keep striving to become the greatest!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:52 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/14/2017

Thank you for posting this amazing review! We appreciate it so much! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Peter C. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Personnel very friendly "
Simple service work can be done quicker
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:51 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/13/2017

Thanks for the feedback. Sorry about the wait, we had several customers show up earlier than expected. I will make a note to give you priority service next visit and to get you out as quickly as possible.

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dervice"
Great
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 06:43 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/13/2017

Thank you for five stars!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

William P. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and great service"
They took the car and said it would take a couple of hours. They delivered it to me in less than an hour.
Also, they were polite and friendly.
Important extra, they moved my car slowly and with care. I was very well taken care of., all around.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/12/2017 06:32 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/12/2017

Thank you for posting this review! It's great to hear that you were happy with the service. See you next time!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Dana G. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Everyone is friendly."
Good work
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/11/2017 04:45 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/12/2017

Thank you for posting this! Your parts have arrived - we left you a voicemail. Please give us a call to make an appointment.

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service"
The issue with my car was immediately taken car of.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:41 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/12/2017

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Mark M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Total Pros"
The staff is friendly and engaged and really want to be sure you are happy
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:41 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/11/2017

Thank you so much for your kind words! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Robert M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
My car is now running great
Vehicle: 2010 Hyundai Elantra To
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/11/2017 03:50 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/11/2017

Thank you for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Sebastian B. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
friendly
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/10/2017 12:39 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/10/2017

Thank you for posting this! We appreciate it! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Hector G. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
Everything went smooth from the time of scheduling online to the very moment my car was worked on and returned to me. Always a pleasure to come in for service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/10/2017 12:10 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/10/2017

Thank you for sending 5 star feedback! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Charles C. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Once again treated like a gentleman a scala
Was greeted by my 1st name and treated like a champ
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 04:00 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 10/09/2017

It was great seeing you! Thank you so much! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

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