New Rochelle Hyundai


Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

690 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.4545445/5Overall Rating 4.4545445/5Overall Rating 4.4545445/5Overall Rating 4.4545445/5rating 4.4545445
Original
Overall Rating 2.1818182/5Overall Rating 2.1818182/5rating 2.1818182rating 2.1818182rating 2.1818182
90% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Evander L. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Still the best."
I came in for a oil change & tire rotation. I had a Fall Special Coupon which New Rochelle sent me. They not only send me coupons on a regular basis, but ones that I CAN USE & NOT LET GO TO WASTE !! Big plus in my book! My advisor Lisa Lewis ( who i ALWAYS book my appt. with) took care of me. She told me it would be at least a 1 hr. 45 min wait. It only took a liitle less than a hr. Great continued service !
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 02:44 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/12/2017

Thank you for the 5 stars! Happy Holidays!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love my Hyundai"
So happy withcar and service people The Best!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/11/2017 06:48 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/12/2017

Thank you for posting this review! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Kim J. on 12/11/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very reliable & professional!"
Great experience, thank you!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 10:40 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/11/2017

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

John F. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service since I enter to when I left was top notch."
I did not have to wait an unreasonable time waiting for the service I received. The staff was on point for my repairs. He also was quite easy to deal with in our interaction.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/11/2017 07:07 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/11/2017

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Benigno R. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai of New Rochelle "
I am still extremely satisfied with New Rochelle Hyundai service dept. Every one there is friendly Lisa Lewis is great. But all the staff is friendly and approachable. I feel very comfortable and confident on the service that my viechle is receiving. And the coupons they provide come on very handy. I have already recommended family and friends and even co workers to New Rochelle Hyundai.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/08/2017 03:21 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/08/2017

Thank you so much for posting this wonderful review! We truly appreciate it! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Employees = Satisfied Customer "
Mr. Arias is a true professional, and knowledgeable in the field. He kept me up to date with what was happening, and the mechanics did an awesome job to get me up and running again.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/08/2017 10:31 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/08/2017

Thank you so much for posting this! I will show this to all involved. Happy Holidays!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A plus"
A plus
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 12/07/2017 03:36 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/07/2017

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Denise A. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Price a little too much.
But staff very kind
Mr John Arias is very helpful and kind
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/04/2017 05:15 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/04/2017

Thank you for posting this! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

William L. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always satisfied "
Every visit is a new improvement to the waiting area for customers comfort. Fast service ,keep you informed of the requiredesign service needed
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/04/2017 04:53 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 12/04/2017

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Lisa B. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
Always wonderful
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/30/2017 07:13 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/30/2017

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Raymond B. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, great people "
John, Dally and Lisa we’re wonderful. It was a very pleasurable experience
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/30/2017 04:06 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/30/2017

Thank you for posting these compliments! We appreciate it! 

Happy Holidays! 🎄🕎

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Stephen M. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
I had a complicated issue with no obvious solution. The Dealer figured out I needed a new fuel injector, which solved the problem.
They are courteous, responsible and caring.
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 11/30/2017 01:22 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/30/2017

We are happy that we were able to solve the problem! Thank you so much for posting this! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Claudette K. on 11/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"GREAT SERVICE - NICE PEOPLE"
Great service and information provided by JOHN
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 11/30/2017 10:55 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/30/2017

Thank you for your comments! I hope we can earn a 5th star the next time you’re in. Happy holidays! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Isaac S. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean place and friendly staff "
The place is very clean and stuff are friendly and nice people.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 11/29/2017 02:06 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/29/2017

Thank you so much for posting this! We appreciate it!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Ann F. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John was fantastic!"
Courtesy, cleanliness and comfortable waiting area. Car running better than ever after service.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 11/29/2017 07:09 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/29/2017

It's great to hear you were happy with our service. Thank you so much for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Angel L. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everybody at the service department are so helpful and provide the customers a timely service"
Yes I would
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/25/2017
Service Type: Repair
Review Created: 11/29/2017 04:50 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/29/2017

It's great to hear that you are happy with our service department. Thank you for posting this!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Nicholas M. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest dealership"
Family atmosphere where they bend over backwards to help you.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 11/28/2017 03:23 PM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/28/2017

Thank you so much for posting this! We appreciate it! 

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer ReScore Review on 11/28/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service feedback positive"
Good
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/27/2017 10:19 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"N/A"
None
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/27/2017 10:19 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/27/2017

Hello. Thanks for your feedback. I checked and found only two items were requested, a recall and an oil change with you supplying your own filter and oil. I will try to find what we missed and will be in contact with you.

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Yorin R. ReScore Review on 11/28/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It got me in right way and explained what the problem was and how will be resolve"
Jhon was a very pleasant and understandable with what I need to be done in my car 🚙 I feel he care about it thanks
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/26/2017 10:55 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not like the car"
Even that I’m not like the car I tooked I can say they treatment so good cause but my ciscurtancia no credit no money maybe affected me a litter and I can recommend them maybe will be different
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/26/2017 10:55 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/27/2017

It appears that you are reviewing a sales department issue. We will have someone contact you to go over your concerns.

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Edward T., Service Manager at New Rochelle Hyundai responded on 11/29/2017

Thank you for rescoring!

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

Verified Customer on 11/26/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"aaa"
aaa
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/26/2017 09:38 AM
Edward T., Service Manager at New Rochelle Hyundai responded on 11/27/2017

Thanks for your feedback! I will be in touch with you to find out what we could have done better.

Ed Thornton
Service Manager
New Rochelle Hyundai
914-654-8300
newrochellehyundai.com

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