Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61
4.6

( 1518 Reviews )

ReScore Reviews™ (67)

ReScore
Overall Rating 4.5970193/5Overall Rating 4.5970193/5Overall Rating 4.5970193/5Overall Rating 4.5970193/5rating 4.5970193
Original
Overall Rating 2.1940287/5Overall Rating 2.1940287/5rating 2.1940287rating 2.1940287rating 2.1940287
93% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


JM
John M.
New Rochelle, NY
2011 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Service Department always good service. Sorry to see Service Rep. John leaving. S
always good service.

BP
Beverly P.
New Rochelle, NY
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
oil change
I was very pleased with the services department. My only problem a 2 hour wait for a oil change,

SV
Stephen V.
Elmsford, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
A Must Needed Fix!
Very prompt with service provided!

WM
William M.
Mount Vernon, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
lynne is fantastic
best service lady ever
MICHAEL J R. from New Rochelle Hyundai responded on 12/10/2019

Lynn is amazing, thank you for sharing.


SI
Sandro I.
New Rochelle, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Motor doesn’t start
Best service ever. I had problem to start my car. I went there and without appointment they fixed my car quickly. Friendly customer service. Nice people. And all for free. Excellent. Five star!!!!! Thank you
MICHAEL J R. from New Rochelle Hyundai responded on 12/10/2019

THANK YOU!!!!


EM
Edward M.
Whitestone, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Repair Service Needed Due To A Moron That Hit My Parked Car Without Me Being Present!
The Hyundai Service Staff get an A+ for the ultra-quick replacement of my Side View Mirror Assembly. Thanks Guys!

DR
Donald R.
New Rochelle, NY
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/26/2019 Category: Service
Don R
Usually very pleased with the service and value.

GP
Gerardo P.
Bronx, NY
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Ole
The personal is great

LC
Louis C.
New Rochelle, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/23/2019 Category: Service
I like the people at the service dept.
The radio was not working when I got my car back, did not know it until the next day. I had to reset it with a paper clip.
MICHAEL J R. from New Rochelle Hyundai responded on 11/26/2019

Mr Canoro, sorry that there was a glitch with the radio, next time you are at the store ask for me Michael Renaud.

Happy Thanksgiving


Verified Customer
Mount Vernon, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
7,500 check up
Efficient and clean
MICHAEL J R. from New Rochelle Hyundai responded on 11/26/2019

We love 5 stars !!!!
Thank you


RR
Rita R.
New Rochelle, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Excellent service
Customer service. Pleasant courteous & professional
MICHAEL J R. from New Rochelle Hyundai responded on 11/26/2019

5 stars, AWESOME, Thank you


MB
Mark B.
Mount Vernon, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Very good
Very good

JC
Jimmy C.
Staten Island, NY
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
100% Improved...
Thank you for making my visit here a memorable one. You've exceeded my expectations beyond words. Thanks again!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2019 Category: Service
Just a little disappointed because I drove in with a clean car and drove out with a car that had oil change smudges on the hood and inside on my dashboard.
A customer has the expectation of being given back there car as clean as it was when brought in, not dirty.
Jimmy C.
MICHAEL J R. from New Rochelle Hyundai responded on 11/13/2019

I am sorry that your car was returned in a condition worse than you left it.

When you have a moment please give me a call 917-279-6684 and we can arrange a time for your vehicle to be detailed.

Michael Renaud
Vice President
New Rochelle Hyundai  

MICHAEL J R. from New Rochelle Hyundai responded on 11/26/2019

Thank you Mr. Castro for allowing us to rectify!!!
Have a wonderful Thanksgiving.


SG
Suzeli G.
New Rochelle, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Nice staff
I really appreciate Hunday Service staff. They are always nice and helpful.
MICHAEL J R. from New Rochelle Hyundai responded on 11/21/2019

We appreciate the 5 stars, thank you!!


LC
Louis C.
New Rochelle, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2019 Category: Service
the service wait is not too long.
The people in the service department have changed, miss Liz. New guy is a little slow.
MICHAEL J R. from New Rochelle Hyundai responded on 11/19/2019

I am sorry you wait was longer than it needed to be.


GB
Gloria B.
Bronx, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Communicating
Excellent
MICHAEL J R. from New Rochelle Hyundai responded on 11/21/2019

We hear you and thank you for the 5 stars!!!


BR
Brenda R.
The Bronx, NY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Excellent Service
Staff is courteous and professional. Environment is very comfortable.

BR
Benigno R.
Bronx, NY
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Satisfied customer
Although the problem I had with my viechle could not be duplicated on my last visit. I am greatful for how Keith Bryan handle my walk-in service on Saturday. He registered my viechle and took care of me as if I had an appointment. Just today I experienced the same problem where my viechle would not start using my blue link app and would not immediately start on the first couple of tries using my push start. I guess I'll be heading back to New Rochelle Hyundai again this week. But all in all treated as always very well at New Rochelle Hyundai.

Verified Customer
Bronx, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2019 Category: Service
Good customer service
Lynn did a great job of handling all the customers, everything was done relatively quickly and was on my way.
MICHAEL J R. from New Rochelle Hyundai responded on 11/05/2019

Thank you so much for your review, Lynn is great!!!


MW
Michael W.
Mount Vernon, NY
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Oil change and cabin filter.
Dealership has a great number of vehicles that have a lot of features and are reasonably priced. I have had 2 and have been completely comfortable with them.