Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61
4.6

( 1515 Reviews )

ReScore Reviews™ (67)

ReScore
Overall Rating 4.5970193/5Overall Rating 4.5970193/5Overall Rating 4.5970193/5Overall Rating 4.5970193/5rating 4.5970193
Original
Overall Rating 2.1940287/5Overall Rating 2.1940287/5rating 2.1940287rating 2.1940287rating 2.1940287
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


LC
Louis C.
New Rochelle, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/23/2019 Category: Service
I like the people at the service dept.
The radio was not working when I got my car back, did not know it until the next day. I had to reset it with a paper clip.
MICHAEL J R. from New Rochelle Hyundai responded on 11/26/2019

Mr Canoro, sorry that there was a glitch with the radio, next time you are at the store ask for me Michael Renaud.

Happy Thanksgiving


LC
Louis C.
New Rochelle, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2019 Category: Service
the service wait is not too long.
The people in the service department have changed, miss Liz. New guy is a little slow.
MICHAEL J R. from New Rochelle Hyundai responded on 11/19/2019

I am sorry you wait was longer than it needed to be.


Verified Customer
Bronx, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2019 Category: Service
Good customer service
Lynn did a great job of handling all the customers, everything was done relatively quickly and was on my way.
MICHAEL J R. from New Rochelle Hyundai responded on 11/05/2019

Thank you so much for your review, Lynn is great!!!


Verified Customer
Mount Vernon, NY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2019 Category: Service
Costumer Service excellent
Pleasant competent and efficient costumer service
MICHAEL J R. from New Rochelle Hyundai responded on 10/21/2019

Thank you so much for being such a wonderful customer


Verified Customer
Bronx, NY
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2019 Category: Service
Recall
I was there for a recall

AC
Annie C.
Mount Vernon, NY
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2019 Category: Service
Lisa at New Rochelle Hyundai
Lisa is great. She is very friendly and helpful.

SB
Stanley B.
Bridgeport, CT
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2019 Category: Service
The car values make them great.
Overall it was a great experience.

SC
Sandra C.
New Rochelle, NY
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2019 Category: Service
Great service
Great service

Verified Customer
Dobbs Ferry, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2019 Category: Service
Great service
Great and friendly service

VG
Valda G.
Mount Vernon, NY
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2019 Category: Service
satisfied customer
Although service was good, there is always room for improvement.

DP
Dez P.
Bronx, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Four stars because
I give four stars because my car was given back with a huge scratch next to the glove compartment. All I received was an oil change. I noticed it when I was long gone, as I was on my way to another appointment.

WG
Willie G.
Mount Vernon, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
in and out in A timely manner
Confident that my car is being worked on correctly

VH
Victor H.
Mount Vernon, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Servicing you can trust
The atmosphere was great and the attendants were very informative the only problem I had encountered was the additional work required was not given a estimated time.

DW
Deborah W.
Mount Vernon, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2019 Category: Service
Clean and comfortable
I like this location because it is close to home. The waiting area is clean and comfortable, free coffee, espresso, cappuccino etc and plenty of snacks to choose from while you wait.
HOWIE M. from New Rochelle Hyundai responded on 07/08/2019

Thank you Deborah for taking the time to fill out the survey.We stive for 5 stars and will do our best on your next visit.

Best,
Howard Missbach


SS
Stacy S.
Bronx, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Customer service personnel
I will say that although I am having issues with my Hyundai, the customer service personnel especially John Arias and Lisa have taken very good care of their customers, always pleasant and polite and making a stressful situation a little lighter. Thanks guys!!
JOHN A. from New Rochelle Hyundai responded on 06/15/2019

Thanks for your feedback!


CR
Chambria R.
Mount Vernon, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019 Category: Service
Good service
I needed a new passenger side mirror. I ordered one from Hyundai and then had them install it. I dropped it off in the morning and it was fixed before 3pm. I was very happy with the timely manner in which they fixed my mirrow.
JOHN A. from New Rochelle Hyundai responded on 06/10/2019

Thanks for your feedback!


Verified Customer
Bronx, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2019 Category: Service
Nice
Friendly associates, clean facilities
JOHN A. from New Rochelle Hyundai responded on 05/25/2019

Thanks for your feedback!


BP
Beverly P.
New Rochelle, NY
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
please see previous page
Please see my comments
JOHN A. from New Rochelle Hyundai responded on 05/24/2019

Thanks for your feedback!


OF
Omayra F.
Bronx, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Service review
Customers treated fairly and their time valued.
JOHN A. from New Rochelle Hyundai responded on 05/24/2019

Thanks for your feedback!


TM
Tim M.
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Service
Came to this Hyundai a few years ago and was disappointed with the team there, more so on the sales end. Very disorganized & unenthusiastic staff.
Totally different experience this time. Very professional, helpful and pleasant staff. Came in for service and have already recommended them to others.
JOHN A. from New Rochelle Hyundai responded on 05/24/2019

Thanks for your feedback!