Reviews
RS
RICHARD S.
Westmoreland, NY
Toyota RAV4
Verified Customer
The professionalism, and concern for the customers needs is why I rate this company so high.
Nextgen Car Care helped me out in a pinch as I developed a flat tire nearby their facility. They squeezed me into their very busy schedule, and when it was discovered that the tire couldn't be saved.... they had one delivered in a very timely fashion, and I was on the road again in less than 2hours. Two days later, I get a text back from them asking me how I'm doing, and if I am happy. Now THAT'S follow up. Thanks guys... awesome job. I've never had experience with them before, but definitely would in the future. Highly recommend them.
Recommended
RT
RICCO T.
Utica, NY
Honda CR-V
Verified Customer
good service
Brought my truck here took good care of me and got my truck running better than ever thank u
Recommended
Verified Customer
Clark Mills, NY
Jeep Grand Cherokee
Verified Customer
8 hour oil change
It took 8 hours for an oil change on a brand new car with less than 10,000 miles.
Recommended
Richard N., Owner from Nextgen Car Care responded on 12/19/2020
Shawna, I am very sorry about the wait, we are a busy shop and always put the quality of our service before speed. You were charged for a standard oil change and paid for 18 minutes of labor but I believe the issue is how long your wait was and its 100% a communication issue on our part and its a constant battle that we are working to perfect. Shop time on vehicles is unknown due to issues with parts and lots of other variables so we try to have vehicles dropped off for the day and plug away at them in order of priority. This helps us be proficient in our services. We have a fleet of loaner vehicles to help take any stress off of the shop and they are free to customers when scheduled for use for even something like an oil change. (only requirement is to be an existing customer) which you hopefully now are!
JH
Jesse H.
Richfield Springs, NY
Subaru Outback
Verified Customer
Jesse said, after he sent in his vehicle to get his wheels balanced, he noticed he was only charged for four wheel weights and the rest that were installed were used.
Recommended
KH
Kenny H.
Rome, NY
Saturn L300
Verified Customer
Kenny said the staff took way too long.
Recommended
LM
LISA M.
Clinton, NY
Ford Escape
Verified Customer
Overall, very satisfied
I thought their overall diagnostics and service were great. Was a little disappointed that I dropped my car off at 8:30am and didn’t hear about the status until 4:45 when I thought I was picking it up, but they worked with me for a resolution. I am very pleased with the results and will be going back the next time I need service.
Recommended
DK
DON K.
Whitesboro, NY
Chevrolet Corvette
Verified Customer
Fast & did it right , a little costly , but did it wel
Great people, very efficient
Recommended
DD
DWAYNE D.
Clinton, NY
Honda Odyssey
Verified Customer
Great service, friendly
Great shop,very friendly, always going the extra mile .thanks guys for keeping my van running right
Recommended
DM
DOUG M.
Clinton, NY
Ford Ranger
Verified Customer
Muffler alignment
Friendly ,courteous, very informative .
Prices comparable to others
Prices comparable to others
Recommended
JC
JOHN C.
Clark Mills, NY
Chevrolet Silverado 1500
Verified Customer
Job Done Right
Took a little more time than expected for 4 tires to me mount/balanced along with an alignment, but i=the job was done with satisfaction in mind, the owner even gave me a small sample of a product to prep my fender during rest removal. They did do way more than a tire mount and alignment. Im glad they check my suspension components and other components as well. I will definitely recommend them to my family and friends.
Recommended
KS
KARL S.
Clinton, NY
Nissan Sentra
Verified Customer
Seems like a great auto shop!
Seems like a great shop to take my car to! I liked how they sent me a link with the status of various parts of my car.
Recommended
JC
JOHN C.
Clark Mills, NY
Lexus RX 300
Verified Customer
Great Service
my past 2 experiences have been extremely satisfying
Nextgen,is very rapid & professional
Yes,Daryl delivers!
John Clifford
Nextgen,is very rapid & professional
Yes,Daryl delivers!
John Clifford
Recommended
FS
FRANK S.
Nissan Pathfinder
Verified Customer
Good stuff!
I have decided to support local business as opposed to Dealership, due to the dealerships constantly trying to upsell me on pointless stuff, and being very pushy. Nextgen only makes recommendations that are needed, actually shows me the problems so I trust them, and is open to using whatever brand/products I want for my vehicle. They are super quick, very thorough, and professional. Love the technology they utilize for service as well.
Only small thing is their hours can be a challenge, as they close at 5, but they have a loaner and shuttle service. Also I was charged for them topping off my anti freeze, something the dealerships always just included in their service. SO that was a little odd. Overall a great place though.
Only small thing is their hours can be a challenge, as they close at 5, but they have a loaner and shuttle service. Also I was charged for them topping off my anti freeze, something the dealerships always just included in their service. SO that was a little odd. Overall a great place though.
Recommended
JM
JOHN M.
Clark Mills, NY
Jeep Patriot
Verified Customer
Great!
Fast, friendly and efficient
Recommended
MV
MATT V.
Clinton, NY
Jeep Commander
Verified Customer
My new regular garage
Good customer service seems so hard to find, especially in the auto repair world. I was pleased on my first visit with the level of professionalism, the time the staff took to talk with me about my repair options, the photos of my damaged parts I received before any work was done and the timeliness of the work that was performed.
Recommended
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