Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96
5.0

( 616 Reviews )

100% Would Recommend
Latest Review 4 days ago

Reviews


RT
RICCO T.
Utica, NY
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/03/2014
good service
Brought my truck here took good care of me and got my truck running better than ever thank u

JH
Jesse H.
Richfield Springs, NY
Subaru Outback
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2014 Category: Service
Jesse said, after he sent in his vehicle to get his wheels balanced, he noticed he was only charged for four wheel weights and the rest that were installed were used.
This review was collected via phone interview by Customer Research Inc.

KH
Kenny H.
Rome, NY
Saturn L300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2014 Category: Service
Kenny said the staff took way too long.
This review was collected via phone interview by Customer Research Inc.

KS
KARL S.
Clinton, NY
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018
Seems like a great auto shop!
Seems like a great shop to take my car to! I liked how they sent me a link with the status of various parts of my car.

JC
JOHN C.
Clark Mills, NY
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018
Great Service
my past 2 experiences have been extremely satisfying
Nextgen,is very rapid & professional
Yes,Daryl delivers!
John Clifford

FS
FRANK S.
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2018
Good stuff!
I have decided to support local business as opposed to Dealership, due to the dealerships constantly trying to upsell me on pointless stuff, and being very pushy. Nextgen only makes recommendations that are needed, actually shows me the problems so I trust them, and is open to using whatever brand/products I want for my vehicle. They are super quick, very thorough, and professional. Love the technology they utilize for service as well.
Only small thing is their hours can be a challenge, as they close at 5, but they have a loaner and shuttle service. Also I was charged for them topping off my anti freeze, something the dealerships always just included in their service. SO that was a little odd. Overall a great place though.

JM
JOHN M.
Clark Mills, NY
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2018
Great!
Fast, friendly and efficient

MV
MATT V.
Clinton, NY
Jeep Commander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2018
My new regular garage
Good customer service seems so hard to find, especially in the auto repair world. I was pleased on my first visit with the level of professionalism, the time the staff took to talk with me about my repair options, the photos of my damaged parts I received before any work was done and the timeliness of the work that was performed.

AM
Art M.
Whitesboro, NY
Saab 9-2X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2016
Saab repair
Very detailed in their explanation, and go the extra mile to satisfy the customer*****.

KH
KIM H.
Deansboro, NY
Chevrolet Prizm
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2015
Hmm
Always a pleasant group , however I had a longer than expected , two hour wait, for a tire change . Would have gone for a walk if we had a heads up they were running behind. Next time I will ask if there is a bottleneck so I can adjust my expectations.

AH
Amy H.
New Hartford, NY
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2014 Category: Service
Amy said she will be taking her vehicle back because the key does not work.
This review was collected via phone interview by Customer Research Inc.

TD
Tara D.
Clinton, NY
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2014 Category: Service
Tara said nobody is perfect but this business did a good job with her vehicle. She is completely satisfied with the repair work they performed.
This review was collected via phone interview by Customer Research Inc.

TC
TIM C.
Marcy, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2014
Full explanations
Repaired only damaged parts , no added extras.

PH
PAUL H.
Oriskany, NY
Kia Rondo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2014
my visit
At quoted price and time, they just can't spell Last names

RICH N.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2014
Job well done
Hard working bunch of guys

PS
Pavel S.
Frankfort, NY
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2014 Category: Service
Pavel said the people at the business are cool, but he has to bring his vehicle back in. The alignment was not done correctly and it needs to be re-done.
This review was collected via phone interview by Customer Research Inc.
RICH N., owner from Nextgen Car Care responded on 01/27/2014

The alignment was done as good as possible with 2 extremely bent wheels and bad tires. After Pavel replaces the wheels and tires he is suppose to bring it back as planned.. 


HG
Henry G.
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2014 Category: Service
Henry said this business treated him well.
This review was collected via phone interview by Customer Research Inc.

BB
Ben B.
New York
BMW 325xi
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2013 Category: Service
Ben said the service was good and done well.
This review was collected via phone interview by Customer Research Inc.

AC
ANN C.
Clark Mills, NY
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2013
I will return
efficient, friendly and upfront!

SE
Scott E.
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2013 Category: Service
Scott said his father uses this business.
This review was collected via phone interview by Customer Research Inc.