Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

444 Reviews

99% Would Recommend
Latest Review 2 months ago

Reviews


MS
Mike S.
SD
Verified Customer
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03/21/2012
Mike said he would give a 4 out of 5 rating when it comes to his satisfaction with his overall experience because of the quality of the used parts sent.
This review was collected via phone interview by Customer Research Inc.

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Dwayne
SD
Verified Customer
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03/21/2012
Dwayne said that he only uses this vendor and is completely satisfied with them.
This review was collected via phone interview by Customer Research Inc.

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Ron
SD
Verified Customer
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03/21/2012
Ron said they are perfectly happy with the level of service they received, and they do not have any problems with their company.
This review was collected via phone interview by Customer Research Inc.

KT
Karl T.
SD
Verified Customer
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03/21/2012
Karl said there has been one problem. On some parts, they say it is an exact interchange, but it is not. Karl also said this is the only vendor that he uses.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 03/23/2012
Thank you for the response. Recycled parts interchange can be tricky, based on how many components are included in the unit. We work with our interchange vendor on a regular basis and strive to make the interchange as good as possible. We will study the sales and see if the issue was interchange or parts attached to an assembly, that we leave on for convienence, that did not match. Thanks again for the opportunity to server your parts needs.

DJ
Don J.
SD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2012
Don only uses Nordstrom's Automotive for used auto parts and is very satisfied.
This review was collected via phone interview by Customer Research Inc.

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Chad
SD
Verified Customer
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12/19/2011
Spoke with Chad. He is satisfied with Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

JR
Jim R.
SD
Verified Customer
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12/19/2011
Ryan said they pick up the parts themselves. When it comes to the cleanliness of the parts which sometimes, he'll get dirty used parts.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/22/2011
We have a closed loop cleaning system that all sold parts go through. Many of the parts, even after cleaning, don't look new, they still show signs of the environment they were used in. We appreciate you recognizing the value of the recycled parts and recommending us to other customers.

DH
Derrick H.
SD
Verified Customer
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12/19/2011
Derrrick said he only uses Nordstrom's Automotive and is completely satisfied.
This review was collected via phone interview by Customer Research Inc.

DD
Dan D.
SD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2011
Dan said he is completely satisfied with Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

J
Jim
SD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2011
Jim said that it takes them too long to pull parts. The parts are shipped in to them. The parts have mud and grease on them. It takes to long for them to resolve issues.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/22/2011
Jim, we Thank you for the recommondation to others for our company. We are sorry that you have hit our peak demand times to often. We do have over 100,000 parts pre-dismantled and on the shelf at all times. Some of the fresh inventory or items left on hulks can take a bit longer, but we work hard to keep those lead times to a minimum. With the effort we put into cleaning, I will look at your purchases to confirm your comments about cleanlieness. We normally get praised for the clean up we do with our closed look cleaning system.

T
Todd
SD
Verified Customer
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12/19/2011
Spoke with Bob. He said that he is completely satisfied with Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

M
Mike
SD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2011
Mike said sometimes the parts are dirty when delivered.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/22/2011
We have a closed loop cleaning system that all sold parts go through. Many of the parts, even after cleaning, don't look new, they still show signs of the environment they were used in. We appreciate you recognizing the value of the recycled parts and recommending us to other customers. We will look at your recent purchases to confirm that all steps are being followed. Thank you once again for choosing Nordstrom's

TK
Todd K.
SD
Verified Customer
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12/19/2011
Todd said he is completely satisfied with Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

L
Lowell
SD
Verified Customer
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12/19/2011
Spoke with Jeff. Jeff only has one used parts vendor at this time. He said Nordstrom's Automotive is doing a great job. Delivery could be a little faster, but he understands they are not located very close to him.
This review was collected via phone interview by Customer Research Inc.

CJ
Clint J.
SD
Verified Customer
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12/19/2011
Clint said he is not totally satisfied because of the cost of the parts.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/22/2011
Thank you for recommending our company. Everyone has a different perspective on price and we understand that. We stock one of the largest inventories of vehicles and parts in the upper midwest and there are times when are desire to make sure we can say yes we have the part the majority of the time can lead to some prices on high demand products can be more than anticipated. We work hard to maintain "Amazing Savings" compared to New parts and offer our customers many money saving opportunities. Thank you once again for your business. We appreciate your comments, it makes us work harder to be better at what we do as a professional autorecycler.

E
Evan
SD
Verified Customer
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12/19/2011
Spoke with Kevin. He said that he is completely satisfied with Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

DN
Dennis N.
SD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2011
Dennis said they use a courier service.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/22/2011
Thank you for recommending our company, we appreciate it. We use different serviecs to deliver parts next day to most all of the repair shop customers in our immediate trade area. If our own equipment does not go to the location, we will use outside services.

MW
Michelle W.
SD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2011
Michelle said she's completely satisfied with Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

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Casey
SD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2011
Spoke with Marty. He is satisfied with the parts and service provided by Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
SD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2011
Spoke with Casey. Casey said he is completely satisfied with Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.