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Review for Norm's Car Care
Joe Y. on 03/05/2016
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"Some Disappointment"
Hello Norm's
I think you're outfit does good work, however I'm concerned about the fact that I had to drive right back to your shop after receiving my oil change and inspection on Friday, 3/4. On my way home, I could barely stop! I think it would be nice to be guaranteed a safe trip home after getting my car serviced. Fortunately, I did make it home safely today after getting my brake shoes and cylinders replaced.
-Joe Younglove
Vehicle: Saturn L200
Service Date: 03/04/2016
Review Created: 03/05/2016 09:02 PM
Dennis S. at Norm's Car Care responded on 03/09/2016

We sincerely appreciate having you as a customer and the work that you have brought to us.  We take customer satisfaction very seriously at Norm's Car Care.  I know that we discussed the front brakes needing attention on your car but made no mention about of rears.  That's on us. Give me a call or stop by if you have some time.  I would like to work something out with you on the front brakes to make up for your inconvenience.