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Review for Norm's Car Care
James B. on 11/21/2014
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"Customer Service"
I called to make an appointment and the guy said we are so full I don't know if we can get to you're car today. I then said forget the and the manger had very rude towards me. I will never go to Norms again. Very bad customer Service!!!
Service Date: 11/21/2014
Review Created: 11/21/2014 08:17 AM
Dennis S. at Norm's Car Care responded on 11/21/2014


I think our issues this morning were a result of confusion and miscommunication.  You did have an appointment today, and after we test drove your car, I thought you were leaving it until 2:00pm (as you stated you needed it by then) so that we could further diagnose your transmission.  You made a phone call to get a ride, and were talking on the phone and to me at the same time. I wasn't sure what was going on until you asked for your keys back and said you were leaving upset.  I tried to call you but got no answer.  Give me a call.  We'll make it right.