I got a call after looking at it a second time where he said it was still misfiring and he thinks there was a problem with the Pistons. I was charged for all of this work and a supposed new oil change, but he thought it may need to be taken to Williamson bc he couldn't figure it out. He even told my husband that he upgraded our GPS for free and put in new spark plugs for free, but when I picked up my vehicle from you guys and took it to Williamson, it started smoking so badly that I stopped it and had it towed the rest of the way.
Williamson said it had metal shavings in the oil, which I thought was weird since you all charged me for the oil change. They also said I would need a new engine. Not sure how I ended up at that point, but I had no choice but to fix it. They also verified that my GPS was NOT in fact upgraded, but that was the least of my problems. When I told them about all the work you guys did, they said the oil definitely needed to be changed and that the air intake hose needed to be replaced as the air filter housing to throttle body tube was cracked/broken and the oil was definitely not changed, but with all that damage, I would most likely need a new engine.
I decided to get a third opinion and took it to George With auto bc they specialize in Honda's as well and won't cost me as much as Williamson. They confirmed everything Williamson said and said I could get a used engine to replace mine and they would save me some money bc the new water pump and serpentine belt that you all put in it could cut some of the costs. When they put the replacement engine in the vehicle and used the water pump you all charged me for, they noted it was defective. Also, that damage to my driver's side bumper happened to kill the headlight on that side.
Therefore, you charged me for a new oil change that Williamson said never happened, a new headlight to replace the damaged one and a defective water pump (I have documentation on all three). You did replace my catalytic converter, but after sinking $6,000 more into my vehicle and another $1200 in car rentals, I am now told the wrong catalytic converter was fixed and it should've been the rear one. I don't feel it was fair to be charged for a defective water pump, the headlight that worked fine when I brought it to you, an oil change that didn't happen, or the labor charge. I don't even care about the "free" GPS update, but to be charged $1991.00 to have to a vehicle in worse condition was not what I was expecting. Oh, and I wasn't aware you had a free shuttle service back to work since that was never offered...just noticed that on your site:(
I think our issues this morning were a result of confusion and miscommunication. You did have an appointment today, and after we test drove your car, I thought you were leaving it until 2:00pm (as you stated you needed it by then) so that we could further diagnose your transmission. You made a phone call to get a ride, and were talking on the phone and to me at the same time. I wasn't sure what was going on until you asked for your keys back and said you were leaving upset. I tried to call you but got no answer. Give me a call. We'll make it right.
Your brakes are under warranty. If they are squeeking, bring it back by and we will replace them with another set for free. Give us a call at 402-483-2418 to set this up.
I think you're outfit does good work, however I'm concerned about the fact that I had to drive right back to your shop after receiving my oil change and inspection on Friday, 3/4. On my way home, I could barely stop! I think it would be nice to be guaranteed a safe trip home after getting my car serviced. Fortunately, I did make it home safely today after getting my brake shoes and cylinders replaced.
We sincerely appreciate having you as a customer and the work that you have brought to us. We take customer satisfaction very seriously at Norm's Car Care. I know that we discussed the front brakes needing attention on your car but made no mention about of rears. That's on us. Give me a call or stop by if you have some time. I would like to work something out with you on the front brakes to make up for your inconvenience.
Hi Amber. Did the check engine light return? If so, give me a call. We can dig further into it (with no additional diagnostic time charges) to see if we can resolve the problem. Although the check engine light was on when you brought your car in, it was not misifiring at the time and all systems check out ok.
Let me know if I can help.