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Review for North Bay Imports
Bassel I. on 10/15/2014
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Bassel said he is still having the same unspecified issue with his vehicle. He is very unhappy with the service he received from this business. He lives about 75 miles away so that is 150 miles round trip. He expected the business to do the job correctly because he has to travel such a great distance. He would not recommend this business due to the reason mentioned.
Vehicle: Mercedes-Benz S550
Category: Service
Service Date: 10/13/2014
Review Created: 10/15/2014
This review was collected via phone interview by Customer Research Inc.
Chris G. at North Bay Imports responded on 10/22/2014

Customer purchased a 2012 Mercedes Benz S550 and prior to delivery we replaced front and rear brake pads and rotors(using factory parts). After he drove the car home he stated the brakes make a squeeking noise, without contacting service he dropped off the vehicle and we got the car right in, addressed his concern and road tested the car to verify no noises. We contacted the customer to inform him of what was done and he came to pick up the car. 3 days later he called and said the brakes are still making noises. We are trying to coordinate a time that is convenient for the customer to come in so we can verify the noise and make him happy.