Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

3160 Reviews

ReScore Reviews™ (84)

ReScore
Overall Rating 4.6071414/5Overall Rating 4.6071414/5Overall Rating 4.6071414/5Overall Rating 4.6071414/5rating 4.6071414
Original
Overall Rating 2.56627/5Overall Rating 2.56627/5rating 2.56627rating 2.56627rating 2.56627
92% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


JS
James S.
Houston, TX
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great atmosphere
Nice, clean facility. Feels like luxury!

EM
Evelyn M.
Houston, TX
2014 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Made a Mess
I had just washed my car and requested it not be washed at their dealership because I didn't want water spots on it. Well they didn't wash it but when testing my hatch wiper they sprayed water on it and made a terrible mess on the back window and hatch. The young man said sorry we made a mess of the back hatch, I was told to take a wet rag when I got home and clean it. Since they were responsible for making the mess I felt they could of cleaned it. It wasn't a small area it was the entire hatch and very noticeable.

TC
Tia C.
Spring, TX
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great
I have been coming here for two years the service is awesome.

JW
John W.
Houston, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great Service
Always a professional experience!

GS
Gilda S.
Spring, TX
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
The employees makes the facility great. They are very knowledgeable in there field of expertise. They make you feel welcome and not a burden.
Once again I am so pleased with North Freeway Hyundai, they are always so composed, very professional with me and other customers. They always include you in the process from the beginning to the end. The Automobile Status Report updates you on your service advisor information. I also receive a Service Commitment of there loyal services. There goal is to satisfy every customer. You will also receive a Multi Point Inspection Form that updates you on any problems your vehicle could face in the future. While I'm waiting on my vehicle, I can help myself to free fresh coffee and multiple sodas. I just can't say enough about North Freeway Hyundai. I'm a very! Satisfied customer. If you are looking for a dealership with honesty please visit Hyundai First.

JD
Jose D.
Houston, TX
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Excellent customer service
Excellent customer service

MR
Marie R.
Houston, TX
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Friendly customer service
As soon as you drive into service area, they are ready to help you. I tell what I want and they are not trying to add anything extra to my request. I enjoy waiting because they have a great coffee area.

TR
Tamara R.
Spring, TX
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Easy service appointments!
I love having the ease of scheduling my service appointments online. The customer service is great and the technology used to facilitate the service needs is state of the art!
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/18/2018

Thank you for your response! We appreciate your business and feedback Tamara. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

DF
Dianna F.
Conroe, TX
2016 Hyundai Equus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Timeliness
My experience when going for my service has always been courteously greeted, within the time parameter given, and easy checking and out.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/15/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

ML
Michael L.
Conroe, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
excellent customer service
I brought my car in to your dealership last week, and I want you to know how much I appreciate your mechanic's attention to detail.

The car is running better than it has in a while, and I give credit to the work your people did.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/15/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

GW
Grathan W.
Spring, TX
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Oil change
They were very nice and got to me without an appointment
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/15/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

CT
Carol T.
Conroe, TX
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
good service, nice people
My car looked great after the auto butler service. I was very pleased. It was done in a timely manner also.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/14/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

CA
Cedric A.
Spring, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Cedric ambets
Good service
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/14/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

RM
Rutliani M.
Tomball, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Hyundai sonata
Excelente atencion
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/14/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

CW
Christi W.
Houston, TX
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
North Freeway Hyundai Rocks!
Love North Freeway Hyundai...they've helped me keep my 2007 Santa Fe running smoothly and safely. My goal is to hit 200,000 miles before I move to a new model.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/14/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

AF
Adrian F.
Houston, TX
2010 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Adrian
Great service all the time.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/14/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

PC
Paul C.
Magnolia, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Easy buying experience!
By far the best car buying experience I’ve had, ever. My salesperson was awesome, Randy Breaux was great. I was in and out of the dealership in 2 hours. Everyone was nice and professional.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/14/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

DF
David F.
Houston, TX
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Service visit
See above comments.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/13/2018

Thank you for your response! We appreciate your business and feedback

Tim Shipe
Fixed Ops Director
832-446-4021

JS
Jeremy S.
Spring, TX
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Nice people, prompt service
Great service.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/12/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Spring, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
fast service
I didn;t wait long. And got a wash job.
TIM S., Fixed Ops Director from North Freeway Hyundai responded on 06/12/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021