Review for North Rockdale Collision Center
Yasmin D. on 08/25/2012
Yasmin said they kept her vehicle safe. This business put in the paperwork that they ordered her new headlight directly from Lexus, but they didn't. As far as the paperwork goes she was not impressed. The vehicle was supposed to take three days, but it took five.
Service Date: 07/03/2012
Review Created: 08/25/2012
This review was collected via phone interview by Customer Research Inc.
Miranda M., Office Manager at North Rockdale Collision Center responded on 08/28/2012
Shop did install new headlamp directly from dealer (invoice on file to prove this). The repairs were delayed due to the fender coming in damaged. Paperwork Impression? Customer was provided a detailed copy of both the preliminary & final estimates as well as a copy of her warranty.