ReScore Reviews™ (3)
First, I called and made an appointment to have my oil pan revealed and I was quoted one price and it seemed a bit high. So, I checked my paperwork, sure enough, it was quoted higher than my paperwork. So I called back they said no problem we will match it.
I was never told that it would be 5 hours so I had to last min cancel and reschedule, which is a pain when you need your car fixed.
I finally got down to the dealership to get my car in and the rental vehicle they gave me stunk like cigarette smoke. Even though they said please don't smoke or have your pet in the car.
I brought the car back the next day and the guy behind the counter was such a pompous jerk that I walked away feeling really embarrassed.
He asked for the key so I gave it back to him and he went out to the car and came back and said it looks good but it really stinks like cigarette smoke. I said I know. When my husband and I picked it up yesterday it smelled like smoke really bad! He then proceeded to accuse me of smoking in the van because the smoke smelled really fresh. I told him I didn't know what to say because I did not smoke in the car, and in fact, I don't smoke at all. He then repeated himself that it really smelled fresh. I apologized and said you know it smelled like that yesterday when we picked it up, maybe we should have said something then. He looked at me and said uh yeah, that would have been a good idea.
I said ok, next time I will do that.
I get the car back and its running like crap and the check engine light is on. No one bothered to say hey, this is why your check engine light is on. I feel like that should have just been done if your working on the car.
I also noticed that my maintenance light was on because it was never reset.
To top off my horrible experience they forgot the stupid sticker that says when to come back for the next oil change!
At this point, I'm totally frustrated and if I had a better option I would be using it!
First off, my apologies in the poor experience at our store. I do thank you for reaching out and helping myself and our new staff to help correct some issues. Has the problem been resloved? Let me know so I can assist in this matter. I have already met with the people involved and let them know this is not the experience we want our customers to have.Bobby Maynard
I'm not opposed to a synthetic or a synthetic blend motor oil. I am opposed to what I perceive as bait and switch. On page 281 of my owner's manual it says to "use a premium grade 5W-20 detergent oil displaying the API certification seal. On page 282 it says "you may use a synthetic motor oil if it meets the same requirements". Using a synthetic or synthetic blend is not a requirement for my engine. I was prepared to pay $24.95 + the usual adds (i.e., shop supplies, etc). If I'd been told up front when I made my appointment, that they were going to use a synthetic blend for more money, I'd probably gone elsewhere or changed the oil myself as I have many times during the 10+ year life of my car.
Remembering back to another oil change experience at Northwest Honda . . . I was told that my steering rack was leaking and it would be over a thousand dollars to repair it. It's been several years since I'd gotten that advice and have yet to had to add power steering fluid to the system, nor have I ever seen fluid leaking onto my garage floor.
I'll probably not be back for service and I'll probably would not recommend Northwest service to a friend.
A former Honda Tech and ASE Certified Master Auto Tech.
First, I want to thank you for reaching out regarding your recent experiences iin our service department. Second, I want to apologize for the poor experience and the lack of honoring our commitment to excellent service on ourbehalf. I can admit we are very new crew in this store and mistakes have been made during our training an onboarding period. I would like to know more about whether you presented the adviser with the coupon for the $24.95 service? Also I would be more than happy to invite you back and lets look at the car together on the lift anytime you like to see if the concerns we brought up are valid or not, if anything it would be a good teaching moment for our staff. Thank you again for reaching out and look forward to hearing from you.Bobby Maynard
Thank you for sharing your experience with us. We appreciate the opportunity of caring for you and your vehicle. Please let us know if you ever need anything in the future, we are here to help.Bobby Maynard