Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

875 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review about 5 hours ago

Reviews


EC
Erika C.
Vermont
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Erika said the employees fit her vehicle in without an appointment. They completed the work promptly. The service price was very fair.
This review was collected via phone interview by Customer Research Inc.

PM
Pat M.
Vermont
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Pat said the staff were all great. Dan was a good guy, and they had a clean operation.
This review was collected via phone interview by Customer Research Inc.

CB
CANDACE B.
Subaru Impreza Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018
Oil change
They get you in and out fast and efficiently

AH
Abigail H.
Fairfax, VT
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2018 Category: Service
Abigail said she had to pick her vehicle up from the business after 5:00 pm, so they left the keys in it for her. When she got to it, the battery was dead and the vehicle was dirty. Also, the steering wheel fluid was low, which it wasn't when she took it in.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 02/09/2018

Good Day Abigail, My apologizes on the vehicle battery being dead when you picked it up, I'm not sure why it was dead maybe a light got left on?? The vehicle did sit here for a month while we waited for you to make a decision to fix the vehicle after it was involved in a accident. As far as the vehicle being dirty and the power steering fluid being low, I'm not sure what you are referring to as far as the vehicle being dirty? this is Vermont and all vehicles are dirty right now with the winter months, the power steering we did not work on anything that pertained to the power steering fluid. I really would have appreciated a phone call with these concerns. 


DD
Daphne D.
Vermont
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018 Category: Service
Daphne said they were professional and assisted her right away. They helped her make the best solution to fix the problem.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
Vermont
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Bill said the employees got him back out on the road and he was happy with their service.
This review was collected via phone interview by Customer Research Inc.

DT
Dominic T.
Vermont
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Spoke with Cat. She said the people were really nice. They gave them a ride when their vehicle broke down. They provided frequent status updates.
This review was collected via phone interview by Customer Research Inc.

MC
Matt C.
Vermont
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Matt said the employees were honest with him and confirmed his need for a new alternator.
This review was collected via phone interview by Customer Research Inc.

BW
Ben W.
Vermont
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Ben said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Jeffersonville, VT
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
David said the staff done him good. They never overcharge, and they went out of their way for him.
This review was collected via phone interview by Customer Research Inc.

OZ
Oscar Z.
Vermont
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Oscar said the advice the staff members gave was solid and the service was efficient.
This review was collected via phone interview by Customer Research Inc.

PD
Pete D.
Vermont
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Pete said everything went great. They had a spot available to see him on New Year's day, and they had him out the next day.
This review was collected via phone interview by Customer Research Inc.

AM
Andreau M.
Vermont
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Andrew said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Cambridge, VT
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Bill said the business did what was needed.
This review was collected via phone interview by Customer Research Inc.

CW
Christian W.
Vermont
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Christian said the business took care of the issues with his vehicle. He did a lot of the work himself. They checked out all of his work and they made sure the vehicle was safe to drive.
This review was collected via phone interview by Customer Research Inc.

ML
Marc L.
Vermont
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Marc said the service was great and the price was what he expected.
This review was collected via phone interview by Customer Research Inc.

AP
Allie P.
Vermont
Nissan Rogue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/09/2017 Category: Service
Allie said this business does not call her when they are finished with the service most of the time. The front desk customer service lacks horribly. She has asked over the phone for them to check certain things but they were not checked . She would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 01/05/2018

Allie, 
As a customer who has only been to our shop Two Times, I apologize you feel your experience was poor. Your first visit was an Oil change, which was an hour as you were told when the vehicle was dropped off. As for your second visit, you were very clear that you wanted your Battery/Starter tested. Diagnostics are not free, nor at any auto repair shop you go to. When the vehicle was finished, you were contacted. When picking up the vehicle you felt it was unfair that you had to pay for the diagnostic. We were very thourough with all of you requests, and explaining the vehicle charges. The staff is very friendly, professional and thourough with all of our customers. Its unfortunate when cost is an issue, it turns to poor service and lack of customer service.


KD
Kathleen D.
Jeffersonville, VT
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Kathleen said the business completed the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DM
Diemchi M.
Vermont
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017 Category: Service
Diemchi said this business was friendly. They answered quickly and they were attentive.
This review was collected via phone interview by Customer Research Inc.

SF
Sara F.
Jeffersonville, VT
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017 Category: Service
Sara said this business provided good service and they were very helpful.
This review was collected via phone interview by Customer Research Inc.