Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

874 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review about 18 hours ago

Reviews


HS
Henry S.
Vermont
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Henry said the business was very sympathetic to his problems and the repairs were done in a timely manner. If needed and when he is in the area, he will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

KP
Kibby P.
Vermont
Chevrolet Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2017 Category: Service
Kibby said his experience with this business was good.
This review was collected via phone interview by Customer Research Inc.

AR
ANA R.
Subaru Impreza Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2017
Review
The technicians were very nice on the phone and they took care of my car in a timely manner. However my car was left with grease on the floor and on a pair of mittens that happened to be in the car. It also had a very strong gasoline smell in the interior. I had asked for a quote for additional service which I did not receive and the cost quoted was much lower than it ended up being.

JE
John E.
Vermont
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2017 Category: Service
John said the experience was great. He was referred to them by another business. His daughter had new headlights put into her vehicle and the staff took really good care of her. The gentleman he spoke with told him that they would do their best. He dropped the vehicle off on a Thursday or Friday and it was ready by Saturday. It couldn't have been better.
This review was collected via phone interview by Customer Research Inc.

AP
Aidan P.
Vermont
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2017 Category: Service
Aidan said this business went above and beyond what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

BM
Brianna M.
Vermont
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Brianna said whenever she needs quick service, this business is available and friendly.
This review was collected via phone interview by Customer Research Inc.

ED
Emily D.
Vermont
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Emily said this business was very helpful. They kept her up to date on her vehicle's needs.
This review was collected via phone interview by Customer Research Inc.

SD
Sherry D.
Jeffersonville, VT
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
Sherry said they have always been very good. They are very nice and informative. They are a comfortable place to wait at. They are very fair and she trusts them. They have been very good.
This review was collected via phone interview by Customer Research Inc.

SC
Sara C.
Vermont
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2017 Category: Service
Sara said there was no communication and she was not given options as to where to park her vehicle. They charged $55 a day for storage and they were the only ones to charge for a storage fee. She will not be going back to them.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 07/24/2017

I'm not sure what the low score and comment is for, but we run a legitimate towing and recovery business. We were called by the Vermont State Police to remove a totaled vehicle from the roadway on a Saturday. Customers son was driving and the vehicle was removed from the road way and brought back to our impound yard where we get $55 a day for storage due to the fact the vehicle was not drivable and could not be moved. Customer owed for the initial towing charge of $125 and 4 days of storage $220, We use a standard rate of $55 a day for storage like everyone else, this is nothing new and is clearly posted at our facility. I would also like to note the vehicle was not picked up till the fifth day which we did not charge for.

Respectfully
Dan Wyckoff   


JV
Jacob V.
Vermont
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2017 Category: Service
Jacob said the business was friendly and helpful. It was a bit tough because he was out of state and the communication could have been better but overall, he was impressed.
This review was collected via phone interview by Customer Research Inc.

SF
Sara F.
Jeffersonville, VT
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017 Category: Service
Sara said the service at this business was great.
This review was collected via phone interview by Customer Research Inc.

BW
Ben W.
Vermont
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Ben said this business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

GO
Grace O.
Vermont
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Grace said her experience was excellent and they were very good. She was from out of town and they treated her like a regular customer.
This review was collected via phone interview by Customer Research Inc.

RO
Rebekah O.
Huntington, VT
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Rebekah said this business is awesome and they are attentive to their customer's needs. They do a good job, they are very polite and nice. She also said she would like to thank them for taking such good care of her.
This review was collected via phone interview by Customer Research Inc.

NJ
Nicole J.
Vermont
Mazda 5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Nicole said it took a while to get the right person to answer her questions.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
Vermont
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Kevin said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Vermont
Ford Econoline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2017 Category: Service
Matt said the business was good.
This review was collected via phone interview by Customer Research Inc.

DW
Destiny W.
Vermont
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2017 Category: Service
Destiny said they did a detailed job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
MATT M.
Jeffersonville, VT
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2017
Top Notch!
Great service at a great price. Dependable and Trustworthy.

JJ
Justin J.
Vermont
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2017 Category: Service
Justin said the business was able to complete a same day repair even though he came in late in the day. They offered a fair price.
This review was collected via phone interview by Customer Research Inc.