Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

( 6769 Reviews )

ReScore Reviews™ (271)

ReScore
Overall Rating 4.686349/5Overall Rating 4.686349/5Overall Rating 4.686349/5Overall Rating 4.686349/5rating 4.686349
Original
Overall Rating 2.291514/5Overall Rating 2.291514/5rating 2.291514rating 2.291514rating 2.291514
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Cape Coral, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Customer service
Very good place and nice people
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/17/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

GC
Graciela C.
Fort Myers, FL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Excellent service
5 stars for Nick Vella! Always excellent customer service!!!
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/17/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

TP
Thomas P.
Estero, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Service
Always receive good service at O’Brien
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/17/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

RE
Robert E.
Fort Myers, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Excellent customer service
We have purchased 3 cars here and had their repairs done. We keep coming back because of the exceptional service.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/16/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

RR
Richard R.
Estero, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Efficient Service
Your service is efficient with timely turn-around which is great for working people,
The service staff is excellent and provides updates which is another plus.
Great Job!
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/16/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

Verified Customer
Alva, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great
I couldn’t ask for better service.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/16/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

RC
Raul C.
Fort Myers, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
mr delgado
friendlyness
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/16/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

Verified Customer
Fort Myers, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
good work and on time.
good.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/16/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

RS
Robert S.
Cape Coral, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Thanks for the speedy service
Super nice waiting room and they were finished before they said they would be. Thanks.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

CS
Cheryl S.
Cape Coral, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2019 Category: Service
People.
Jose who always check me in and the service manager have been very good to me. They know how frustrated I am.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


KB
Kenneth B.
Bonita Springs, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Oil change
Max is super ! Very courteous, professional, and efficient.
Thank you,
Ken Bowar
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

Verified Customer
Hershey, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Routine service
Prompt , on time .
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Gary Meyer
Service Manager
239-277-1222 ext 130
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

DB
Deborah B.
Cape Coral, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Oil change
As always great service from check in to check out. Service advisor Max Woodsmall always professional, friendly and answers all my questions. An asset to The O’Brien team.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

EA
Eugene A.
Cape Coral, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Personal service
H
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

TM
Terry M.
Lehigh Acres, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2019 Category: Service
Replaced 2 year old battery
Not sure if vehicle is fixed. Engine service light still on.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

JI
Jane I.
North Fort Myers, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Closest Hyundai
Always helpful
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

PU
Pat U.
Fort Myers, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019
Outstanding Salesman
Luis Ramos helped us buy a new Palisade. It has a lot of options that Luis explained to us so we could understand how to use them. He is very professional but also very personable and answered all our questions. He took his time with us to make sure we felt comfortable using all the options. Luis was courteous, patient with us and was very easy to work with. We did not feel pressured or hurried. We would highly recommend anyone looking for a Hyundai, to ask for Luis Ramos.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/15/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

KW
Kimberley W.
Fort Myers, FL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Professional and Efficient
From check in to delivery the service department runs very efficiently. I like that they keep you informed of what is needed and the cost and to date I don't feel like they are overselling products. I really like when they throw in a car wash...thanks.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/14/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

MW
Michael W.
Fort Myers, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
?
?

You cannot do a survey that demands I give a review title and review. Stupid.

You just asked me on second page whether I would recommend company. Below you ask it again as a Y/N.The answer is it depends what my friend is looking for. So another bad design for a survey.
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/14/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

EV
Ed V.
Estero, FL
2011 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2019 Category: Service
Very friendly and responsive
Good people
GARY M. from O'Brien Hyundai of Fort Myers responded on 11/14/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130