Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

5648 Reviews

ReScore Reviews™ (240)

ReScore
Overall Rating 4.687497/5Overall Rating 4.687497/5Overall Rating 4.687497/5Overall Rating 4.687497/5rating 4.687497
Original
Overall Rating 2.29583/5Overall Rating 2.29583/5rating 2.29583rating 2.29583rating 2.29583
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


DL
Darnisha L.
Fort Myers, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Satisfied Customer
The customer service was excellent!

WW
William W.
Fort Myers, FL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
what is a Title?
acceptable

TH
Thomas H.
North Fort Myers, FL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
See below:
Convenient, courteous, helpful.

MC
Michael C.
Lehigh Acres, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
O’Brien hyundai
Very satisfied

PT
Peggy T.
Lehigh Acres, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great Service
Great Service
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


FG
Frances G.
Fort Myers, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
the peaple who work there
being taken care of in a timely manner
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


Verified Customer
Fort Myers, FL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
The service personnel
I have always found the personnel to be courteous, polite and helpful.
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


CB
Carol B.
Fort Myers, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Staff great. Wait time with appointment no so.
I find everyone at the dealership very professional and competent. My only complaint is that I had to wait 1 1/2 hours plus and I had an appointment for 10:00.
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


JH
J. H.
Hershey, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Friendly
Good service
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


Verified Customer
Fort Myers, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Nick
Service Advisor Nick is absolutely wonderful to work with! He takes the time to explain things in terms that are easy to understand. he treats customers with the utmost respect!
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


Verified Customer
Cape Coral, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great Service Always
Thanks O'Brien@
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


CA
Cheryl A.
Fort Myers, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Chery a
Service
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


Verified Customer
Wakefield, MA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Azera
Professional service advisor. Clean comfortable waiting area.
GARY M. from O'Brien Hyundai of Fort Myers responded on 04/18/2019

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager


JS
James S.
Fort Myers, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Service and free car washes
Service advisor Nick Vella is reliable, helpful, knowledgeable and personable.

RC
Robert C.
Cape Coral, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great job!
great job!

TC
Teresa C.
Fort Myers, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Best service advisor
Todd Born has such a friendly & positive attitude and makes the experience positive!

SH
Simon H.
Fort Myers, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great Service
Have always been treated well by the service department, and in particular by my service advisor Todd Born. Will certainly be back for my next service, just as I have been coming back for the last 50 K miles.

JN
John N.
Fort Myers, FL
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Repair and Service
We have 3 vehicles that we have brought in for various servicing in the past couple of months and we have always been
able to get them in quickly and typically on a Saturday. Our service advisor, Max Woodsmall, is our go-to guy and he is
always excellent. He takes care of us extremely well and is always accommodating and always lets us know what needs
to be done each visit. He works with us in every way possible.

FG
Frank G.
Fort Myers, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great customer service every time.
O'Brien Hyundai has always been proffessional and has treated me fairly every time I have had my car serviced. I am very pleased with the prompt and quick service of my car every single time. Always a pleasure to go and get my coffee and relax while my car is being serviced. When it's done, I go and get my free car wash. Thanks!

Verified Customer
Fort Myers, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
OBrien Review
Fantastic service every single time. Max was great! Won’t go anywhere else