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OBrien Hyundai of Normal

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,481 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
83
Total ReScores
5.0
ReScore Average
94
Net Promoter Score ®

Business Details

About

OBrien Hyundai of Normal is your Bloomington, IL area dealer, located in Normal, IL. Our Service Center is staffed with expert technicians who are trained to ensure your vehicle runs well for years to come! Call us to schedule your next repair or maintenance service. OBrien Hyundai of Normal is your Bloomington, IL area dealer, located in Normal, IL. Our Service Center is staffed with expert technicians who are trained to ensure your vehicle runs well for years to come! Call us to schedule your next repair or maintenance service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(309) 664-1222
Closing in 19 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Central Time (US & Canada)
600 Greenbriar Drive Normal, IL 61761
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,481 Reviews)

Verified Customer
Bloomington, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customer Verified Customer
Category: Service
They care about you and your vehicle
You can be assured of good service and an explanation of what has been done and what needs to be addressed in the future with no pressure on having to do it now. Waiting area is comfortable. Employees all wear masks and most waiting customers ... but not all
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/29/2020
Service Type: Maintenance
Category: Service
Be prepared to wait.
Comfortable waiting area. Would like to see all of those waiting wearing a mask, though.
Recommended
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/29/2020 02:27 PM

Thank you for taking your time to review us. As a 3 star experience for our customers is unsatisfactory I will review your last visit with my service team and contact you with a resolution. Thanks again for taking your time to review us and we will contact you. 

Brandon Kessinger
Service Manager
309-664-1222

BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/29/2020 03:52 PM

Thank you for giving us the opportunity to fix our mistakes. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222

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