ReScore Reviews™ (3)
Candice vehicle was brought in Monday Oct 15 2018. Diagnosed the problem and had to order dealer parts and were to come in the next day. Parts came in the next day and dealer shipped the wrong parts so we had to reorder and wait for them to be shipped which quest was aware of. Candice was advised of the delay and was told that she was free to pick up the vehicle until the parts arrive which she did not do. As far as the key goes we were not aware of this problem. If Candice would like to get another kep made we will reimburse for the cost of the key. No problem. We are at the mercy of the parts dealers and sincerely apologize for this. But guest was well aware of the issues we had.
Porcenel brought his vehicle in and asked if we would put his axles in that he purchased elswhere. When we areed to do this we found oput he had not purchased axles but control arms. So he still wanted them replaced. At that point we found that he needed brakes and approved for that to be done. This would not cause the wear on his tires. Our policy is if you have nay issues please come back to make it right. Porcenel never called or came back to let us know he had an issue. We would have been more that happy to make right if it was something we had done.
Customer brought in his vehicle for Front end Alighnment and at that time our ASE tech found that the vehicle had the wrong Tie Rod end on the vehicle installed by customer or a friend leaving the vehicle in a dangerous condition. We advised the customer that this had to be repaired. Customer was advised not to allow his installer to do any more work on his vehicle because this was a serious error. We then found out where the part came from and returned it and put on the new parts for customer. Because of all the errors this vehicle was 4 hours on the alignment machine alone not including the repair. Customer was not overcharged by any means for all that had to be done to straighten it out. These errors are a result of unknowledgable installers and end up costing the customer and the shop more money and also can cause serious injury to cuatome and other innocent people on the road.