Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

295 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


MG
Melody G.
Everett, WA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Melody said this business has provided outstanding service both times she has been a customer.
This review was collected via phone interview by Customer Research Inc.

SP
STEVE and ALISON P.
Snohomish, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Never a surprise
As the title states. We are never surprised by the great service here. Mike and his crew make sure you understand what is going on with your vehicle and what the repair options are. They make sure you feel welcome and comfortable to discuss any issue you may have. Not only are they our go-to repair shop, they’ve become our life long friends. Thanks ONB for all the years of great service!

JT
John T.
Everett, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
John said the staff was attentive and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

KV
KATHARINA V.
Marysville, WA
Cadillac Deville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Thourough and Professional
Very glad to have found ONB!
Great service, timely and knew what to expect thank’s to their explanations upfront!
Will go back.
Thank you!

JV
Jay V.
Everett, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Jay said the employees were excellent. They provided great customer service. They educated him on his service repair.
This review was collected via phone interview by Customer Research Inc.

SR
SHAWN R.
Everett, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Great Auto shop
I would not take my Ford pick up any other place for simple oil changes or major repairs.

KT
Kelli T.
Everett, WA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Kelli said the employees were pleasant and honest,. They got her vehicle in and out quickly.
This review was collected via phone interview by Customer Research Inc.

NS
Nathan S.
Skykomish, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Nathan said the business is always nice to deal with. They are always quick and always able to find the problem.
This review was collected via phone interview by Customer Research Inc.

BS
BRIAN S.
Everett, WA
Hyundai Elantra Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Best shop in Everett...
I've been using ONB for close to ten years without an issue, everyone in the shop is friendly and helpful.
As always ONB allows a seamless transition between your initial contact and driving your ride out the door. Really helps that they're car guys, makes it fun to chat back and forth.
All charges are explained fully and any questions answered. Honest to a fault and very helpful.

DG
Duane G.
Everett, WA
INFINITI M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Duane said the service was good.
This review was collected via phone interview by Customer Research Inc.

GC
Garret C.
Everett, WA
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Garret said nothing went wrong and everything was great.
This review was collected via phone interview by Customer Research Inc.

SJ
SHERI J.
Seattle, WA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
People and service
Fantastic services and people. Did a great job on my inspection of my car.

DM
Deane M.
Everett, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Spoke with Matthew. He said they have used this business over 10 years. They've kept great records of his vehicle. They do not try to up sell. He is given options and they listen.
This review was collected via phone interview by Customer Research Inc.

PC
PHIL and CORA C.
Everett, WA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
your company always gives 100 percent to the customers
ONB has always been there for our needs on our Exployer when we have needed it fix or oil changes. Thanks you for your great job done .

TC
TONY C.
Everett, WA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Great Job
I originally came to talk to these guys about a complicated project but ended up going back for emergency service to my wife’s vehicle. Not only did they walk me thru the process, they ensured that they touched every base far as price, procedure and so forth. The communication was great, a little pricey but they say u get what u pay for and top notch quality service to the vehicle and customer service was definitely rendered. Not only is my wife coming back but i will be having them service my vehicle as well.

BF
BRIDGET and PAUL F.
Everett, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
friendly and professional
I was given clear quotes and information. Service was done in a timely manner

CS
CARL S.
Mountlake Terrace, WA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
No worries
I never have any worries about being ripped off from these guys. They don't try to do stuff that doesn't need done.
The first time I went there I couldn't afford to have this one sensor replaced. It was only thirteen bucks or so. They
put it in on the house! Each visit rates 5.

MS
MARK and DANETTE S.
Everett, WA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Haundai
The staff of onb automotive is very professional and always delivers with excellent customer service. We recently had the haundai in the shop with a starter issue. It was Easter weekend and the starter wouldn't arrive until the Monday after. ONB gave us a loaner car for the weekend and definitely saved the day again. Hats off to you all at ONB. Service you can trust!

JB
JIM and LISA B.
Everett, WA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Best customer service on the planet!
Thank you, Mike, for always providing superior customer service to our family. Whether it's an oil change or full-on service work, we always feel like we're the only customers you have. Thank you so much!

BV
BARB V.
Everett, WA
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
GREAT customer relations!
Dave and Mike run a quality shop. They are efficient, honest, reliable. I never hesitate to call them or to recommend others to them because I know satisfaction will be achieved.

Displaying Review 101 - 120 of 295 in total