Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

295 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


JH
JESSICA H.
Stanwood, WA
Chevrolet Silverado SS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2018
They are frendly
When I git my door hatch fixed the automatic lock no longer worked

TM
Toby M.
Lake Stevens, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018 Category: Service
Toby said he has always had a good experience at this business. Mike and the staff was great. They treated him very well and did really good work.
This review was collected via phone interview by Customer Research Inc.

RO
ROY O.
Everett, WA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Maintenance and repair of my RX 300
As always, this the best auto repair shop I know. the office personnel at friendly, knowledgeable, and accurate. The mechanics do outstanding work. ONB is the very best!!

RS
Rey S.
Mukilteo, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Rey said the business is honest, with decent employees and they do their best. He's been a long time customer over 12 years.
This review was collected via phone interview by Customer Research Inc.

CD
Cheryl D.
Everett, WA
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Spoke with Rob. He said the staff were very customer centered, friendly and honest. He suggests that they should keep up the wonderful job.
This review was collected via phone interview by Customer Research Inc.

RP
ROD P.
Seattle, WA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Great job
Best shop out there

SS
SHERRY S.
Everett, WA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
So thorough, so honest, so friendly
Love you all--thanks for taking such good care of my car!! ...and me!

ML
Marlene L.
Mukilteo, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Marlene said this business did a great job. The staff were friendly and it was a very fast experience.
This review was collected via phone interview by Customer Research Inc.

OF
Olga F.
Everett, WA
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Olga said the staff helped her and did everything she needed. They did a nice job.
This review was collected via phone interview by Customer Research Inc.

PT
Peter T.
Bothell, WA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Service
Peter said the service was excellent and the employees were nice.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Everett, WA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
John said the staff serviced his vehicle in a timely manner, and they provided him additional information about it.
This review was collected via phone interview by Customer Research Inc.

AD
Alexa D.
Marysville, WA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
Spoke with Mercedes. She said this business fixed her vehicle right away.
This review was collected via phone interview by Customer Research Inc.

AP
ANN P.
Lake Stevens, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018
Customer Service/Coordinated Teamwork
Ease of obtaining appointment/always accommodating
Staff courtesy/efficiency/knowledge of automotive repair needs
Stellar/prompt communication keeps customer in the loop (Brian)

AH
Andrew H.
Lynnwood, WA
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Andrew said everything was great but he paid more than he was expecting.
This review was collected via phone interview by Customer Research Inc.

SH
STEVE H.
Kirkland, WA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018
New Brakes
Thanks for your great quick service!

KP
Kelly P.
Everett, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Kelly said it was good service.
This review was collected via phone interview by Customer Research Inc.

TC
TANYA C.
Everett, WA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
Very thorough
They spent a lot of time diagnosing my car's problem, which I needed. They are very honest and do a good job.

HT
HARRY T.
Lake Forest Park, WA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018
Amazing Service
I have been having my cars serviced at ONB for over 10 years. The ONB staff has always been friendly, patient and provides excellent service both on the phone and in their shop. They are absolutely honest and will tell you exactly what your vehicle does or does not need. When your car is in their shop, they will keep you posted and let you know if they find anything else that needs attention.

JK
JEFF, LINNEA K.
Everett, WA
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018
Customer service
From the appointment set-up to the vehicle pick up you are dealing with honest, knowledgeable and thorough professionals.

MK
Mike K.
Everett, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Mike said he liked the employees. They were honest and did good work. He was happy with the service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 141 - 160 of 295 in total