Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

478 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 5 days ago

Reviews


TN
Tim N.
Lees Summit, MO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Fair, honest, knowledgeable.
They keep my 265,000 miles and counting Honda running great.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you for the continued support, Tim! We appreciate you taking the time to let us know how your service was. It is an honor to serve you and have you as part of the Otto Service family. Looking forward to seeing you again soon!


JG
James G.
Lees Summit, MO
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
James said that the place said his vehicle would be done in the morning and wasn't done until the afternoon.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you for taking the time to let us know how your service was, James. We value you and we are sorry that your Toyota was not ready when expected. We appreciate having you as part of the family and look forward to giving you a better experience next time. 


AM
Ann M.
Missouri
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Ann said they do a great job.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you for the kind words, Ann! We appreciate having you as part of the family!


BF
Beth F.
Leawood, KS
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Spoke with Beth's Husband. He said everything was great.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

We are delighted to hear that your service was great! We are honored to have you and your family as part of the Otto Service family!


RF
Ricky F.
Raymore, MO
Acura Integra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Ricky said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you for the 5 Stars, Ricky. We appreciate having you as part of the Otto Service family!


JH
Jack H.
Missouri
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Jack said the employees were super nice. They were flexible and worked within his schedule. They didn't make him over pay and didn't do anything unnecessary. They got the job done.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

What a wonderful review to have the pleasure of reading! Thank you, Jack, for taking the time to leave it. We greatly value having you as part of the Otto Service family!


FW
Fred W.
Missouri
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Fred said he was a long time customer. The staff was very nice and took good care of him.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you, Fred, for the kind words. It is always a pleasure seeing you and we are honored to have you as part of the family! Thank you for your continued support!


PC
Phillip C.
Missouri
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Phillip said the business was very good to him. They told him what was wrong and they took care of everything.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you so much for letting us know how your service was, Phillip. We look forward to seeing you again and appreciate having you as part of the family!


SL
Scott L.
Lees Summit, MO
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Scott said the business was great. This was his first time there, they did a good job.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you, Scott, for choosing Otto Service as your auto family! It is our honor to be able to serve you. Welcome to the family!


MR
Mary R.
Kansas City, MO
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Mary said they gave her good service. They were nice, and polite.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you for taking the time to let us know how your service was, Mary. We appreciate having you as part of the Otto Service family!


BW
Bruce W.
Kansas City, MO
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Bruce said there is never any problem with them. They say what they do, and do what they say.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

What a wonderful review! Thank you for your continued support, Bruce. We appreciate you!


AL
Anthony L.
Kansas City, MO
Acura RLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Anthony said that the facility always does good work and he has never had a problem with them.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you for the continued support, Anthony. We truly appreciate having you as part of the Otto Service family!


KW
Kevin W.
Leawood, KS
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Kevin said the staff provided fine service.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 08/09/2018

Thank you very much for the kind words, Kevin. We appreciate having you as part of the Otto Service family!


WY
W D Y.
Kansas City, KS
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
WD said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 06/08/2018

The biggest compliment our family can receive is a referral, so thank you for letting us know you would recommend us! We appreciate having you as part of the Otto Service family! 


CC
Chuck C.
Columbia, MO
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Chuck said everything went smoothly.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 06/08/2018

We are thankful to know that your service went smoothly, Chuck! Thank you for being part of the Otto Service family. We appreciate you!


VG
Verta G.
Kansas City, MO
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Complete auto services
My auto problem was diagnosed, what needed to be repaired explained, and repairs were completed within s short time period,
Andrew O., Owner from Otto Service Of Kansas City responded on 06/08/2018

Thank you very much, Verta, for letting us know how your service was. We are thankful to have you as part of the Otto Service family. We look forward to seeing you and your Toyota again. Have a wonderful June!


RA
Rachel A.
Missouri
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Christopher. He said this business did most of the things in a timely manner. They kept to the price he was quoted.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 06/08/2018

Thank you for letting us know how your service was, Christopher. We appreciate having you and Rachel as part of the Otto Service family!


DM
Deana M.
Missouri
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Deanna said they always do an excellent job.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2018 Category: Service
Deanna said that she is happy with the business. She is not happy with whoever took her headphones out of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 05/22/2018

Deanna,

Thank you for taking my call today, i hope you are able to find your pink headphones. Thank you for being a great customer and i look forward to seeing you next time you come in.

Andrew O., Owner from Otto Service Of Kansas City responded on 06/01/2018

Thank you for the 5 stars, Deana! We appreciate having you as part of the Otto Service family and will always strive to do our best for you. At Otto Service we do not just care for your vehicle, but we care about you because you are family. We appreciate any feedback to make your experience better. Thank you for choosing Otto Service and we look forward to seeing you next time! 


AR
Angela R.
Missouri
Acura TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Angela said when her service was complete the staff informed her of other services that she needed, she felt that they were pushy about it.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 06/01/2018

We are sorry to hear that you thought our Service Manager was pushy with your Acura's needs. We strive to always keep you safe on the road, so that is our number one concern. We hope you know how much we appreciate having you as part of the Otto Service family and hope to see you again. Thank you for the feedback, Angela. 


DR
Debora R.
Kansas City, MO
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Debora said the quality of service and the customer service was wonderful.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 06/01/2018

Thank you for the feedback, Debora! We appreciate having you as part of the Otto Service family. Thank you for choosing us to partner with you with the service of your Honda. It is our honor!