ReScore Reviews™ (1)
Thank you for taking my call today, i hope you are able to find your pink headphones. Thank you for being a great customer and i look forward to seeing you next time you come in.
Thank you for the 5 stars, Deana! We appreciate having you as part of the Otto Service family and will always strive to do our best for you. At Otto Service we do not just care for your vehicle, but we care about you because you are family. We appreciate any feedback to make your experience better. Thank you for choosing Otto Service and we look forward to seeing you next time!
Staff was very friendly, knowledgeable, and honest! They answered all my questions, listened to my concerns when my RDX was throwing an overboost check emissions code. It ended up being a simple fix so I was relieved. They called and addressed some other recommended services my RDX was needing. They worked within my budget today. Went ahead and replaced my battery, transmission fluid flush & brake fluid.
They even offer 12 month interest free auto repair services. Luckily I didn't need financing today but will keep this in mind in the future.
As a woman I've experienced other shops trying to take advantage of me in the past, and sell me services I knew I didn't need. Otto didn't do that. I know cause when I dropped my car off I knew a few of their recommendations would be coming up soon.
I definitely will be going there again for future repairs. I love my RDX and want it in top notch condition. Couldn't have asked for a better experience. I will be getting the other recommended services done within the next month.
You all are great!
I took my van in last week to Otto and Cody (nicest guy ever!) asked me “when was the last time you changed your oil?” I said 3 months and he couldn’t believe it because the oil was so so bad. He said “it looks like it hasn’t been changed since last time you came, 6+ months ago!” Ugh! Well, my engine light was on so I asked him why - he said “it was all the oil. Nothing else was wrong”. Their honesty is refreshing!!!!!!
They could have easily sold me on a new oil filter or something else I have no idea exists, and gotten money out of me. But nope! They stayed honest, we just love love love Otto!!!! We will never ever go anywhere else!