Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

263 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


MM
MIKE M.
Shawnee, KS
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Acura
I like the professionalism and honesty of this shop.

WW
William W.
Kansas City, MO
Lincoln MKS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
William said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Shawnee, KS
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018
Friendly, straight-forward discussion of issues, nice waiting area and easy for me to drive there.
See above.

RM
Rick M.
Shawnee, KS
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Rick said they were professional and explained everything as far as the what and why.
This review was collected via phone interview by Customer Research Inc.

RP
ROGER P.
Overland Park, KS
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
The people there ae skilled,,helpful and informative,,,
I have been very pleased with the staff. They explain things well and let me know what their recommendations are. Every one is polite,, courteous and helpful..
Shari H., Service Advisor from Overland Park Automotive responded on 09/28/2018

Thank you for your kind words, Roger!


SL
Scott L.
Prairie Village, KS
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Scott said the business is excellent. They are personable and easy to talk with.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Shawnee, KS
Mercedes-Benz SL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Excellent Service
Very straight forward timely.

TA
Tyler A.
Overland Park, KS
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Tyler said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Kansas
Nissan Frontier 4WD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Robert said this business left his steering wheel greasy and sticky. He would still go back again.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Overland Park, KS
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Excellent customer service
I had my car towed to Overland Park Automotive because of a referral. They took the time to make sure I understood the problem & my options for solving the problem. When I started asking about cost, they even gave me a cost-cutting option.

LQ
Lindsay Q.
Shawnee Mission, KS
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Lindsay said she was a first time customer to this business. She was very happy she found them. The service was top notch.
This review was collected via phone interview by Customer Research Inc.

SG
SHARON G.
Kansas City, KS
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Fast and dependable
Car is running great again.

Verified Customer
Olathe, KS
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Great first visit
This place was recommended to me by a friend. I brought car in for an estimate of some work my VW dealer couldn’t perform (I needed a welder, evidently VW didn’t have one). I was given a fair estimate to fix the problem without the costly expense of having to replace the entire part. They backed up exactly what my dealer had told me, and they were able to service my vehicle right away. I’m very pleased with my experience here.

JR
Jim R.
Overland Park, KS
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Jim said they did a good work but they had dirty feet and got his floor mats dirty.
This review was collected via phone interview by Customer Research Inc.

SG
Saba G.
Kansas City, MO
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Saba said the business fixed her vehicle and gave her a warranty.
This review was collected via phone interview by Customer Research Inc.

SH
Sherry H.
Overland Park, KS
Mitsubishi Montero Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Sherry said she liked the work they did at this facility. They returned her vehicle to her in 1 day.
This review was collected via phone interview by Customer Research Inc.

WT
Warren T.
Overland Park, KS
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Warren said the staff do excellent work, the service is good, and they are dependable people.
This review was collected via phone interview by Customer Research Inc.

JS
JEAN S.
Shawnee, KS
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Honesty and great service.... try not to charge you too much
I love their honesty and integrity. They communicate well with their customer and they try not to charge you for things that you might not want or need at the time.

TS
Thomas S.
Overland Park, KS
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Thomas said the service was personalized, and talked to one of the mechanics, walked through what was wrong with the vehicle. They went over what needed fixed right away, and he was given quotes for future work.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Kansas
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Jim said the staff did what they said they were going to do, nothing more or less. There were no surprises. They were a technician's technician.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 263 in total