Jan, First thank you for your feedback on this situation. Second thank you for trusting in us and allowing us to show you that every customer does count and is important to everyone of us in every department. Although I was not on site when this breakdown happened, I contacted the other managers and owners to get the ball rolling in the right direction. I hope that you see we pulled together and proved to you what kind of repair facility we are. I am very sorry that this happened and hope we have taken care of all your concerns. We strive to meet all reasonable expectations and thank you for letting us know how we failed and what we needed to fix. Please feel free to call me directly if you haveany other questions or concerns. Thank you Jeff T. Service Manager
