Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1622 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5rating 4.4242452
Original
Overall Rating 1.969697/5rating 1.969697rating 1.969697rating 1.969697rating 1.969697
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


MC
Maxine C.
Philadelphia, PA
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Great service!
Dennis & Holly are terrific! I would appreciate better WIFI however. When waiting for my car to be serviced I would like to connect to WIFI so I can still conduct business.
Matt F. from Pacifico Hyundai responded on 07/26/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


CC
Charles C.
Clayton, DE
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Your staff in the best
This dealership had always been a great dealership to me... I've going there since 2006 and nothing but the best service.. as always very curious, very nice, very knowledgeable. Professional I love them period.. I can leave name no problems at all .
Do make me Anonymous.. they do great work there.
Mr. Charles Colbert
Matt F. from Pacifico Hyundai responded on 07/26/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


AJ
April J.
Philadelphia, PA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Good job well done.
Good quality from the Service advisor.
Matt F. from Pacifico Hyundai responded on 07/26/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Friendly knowledgeable employees
Love this place. So far in the 15+ years of having bought and having cars serviced I have not had a bad experience.
Matt F. from Pacifico Hyundai responded on 07/26/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


RJ
Reginald J.
Philadelphia, PA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
great service
n/a
Matt F. from Pacifico Hyundai responded on 07/26/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


KA
Kevin A.
Philadelphia, PA
2012 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
Took care of my problems,
It took a month and a half to replace my transmission, which is a long time to wait.
Matt F. from Pacifico Hyundai responded on 07/26/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


BJ
Bruce J.
Philadelphia, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Pacifico Hyundai
They simply take care of business.
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


JC
James C.
Philadelphia, PA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
My Veloster
I appreciate the People
both Sales & Service, it's gotten Better since 08,& I passed that on to family & friends.
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


MH
Mary H.
Philadelphia, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019 Category: Service
Maintenance
Ok
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


SC
Steven C.
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Warranty
Dennis Golden is fantastic, he’s the reason why i bought my car and have it serviced at Pacifico. He always finds a way to get things done without causing chaos. I really appreciate it, thanks.
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Very professional
Service completed in a timely manner. Employees are very professional friendly and accommodating. Waiting area well kept
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


VH
Veronica H.
Philadelphia, PA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2019 Category: Service
Hyundai service
Ok
Matt F. from Pacifico Hyundai responded on 07/15/2019

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.


ET
Erckson T.
Philadelphia, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Awesome job
I was worried sick, but holly went behind and above to take care of me. Holly customer service is tremendous.
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


DC
Debra C.
Sharon Hill, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Holly McCaffrey
Great service and professional
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


BM
Beverly M.
Philadelphia, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2019 Category: Service
Workers are very nice !!!!!
Always excellent service . no long wait time for service.
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


CH
Cathy H.
Willingboro, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Battery Replaced
Superb service
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


SO
Samuel O.
Philadelphia, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Awesome people
Great place
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2019 Category: Service
Very bad customer service/wait time
Only spot available was after 1 month
Poor customer service
1.5 hour for an oil change
DENNIS M G. from Pacifico Hyundai responded on 07/12/2019

I do apologize for the service that you received that day. And hope that you would give us the opportunity to make your next experience a better one


JS
Janice S.
Philadelphia, PA
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Service
Pleasant
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


JW
Jacqueline W.
Philadelphia, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Professional Service
Knowledgeable, Courteous, and great customer relations skills.
Matt F. from Pacifico Hyundai responded on 07/15/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!