Park Place Bodywerks Grapevine

Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1881 Reviews

95% Would Recommend
Latest Review about 18 hours ago

Reviews


JM
Jack M.
Texas
Verified
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09/24/2018 Category: Collision
Jack said the repairs were great.
This review was collected via phone interview by Customer Research Inc.

GL
Gregory L.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Gregory said Lisa was a great representative.
This review was collected via phone interview by Customer Research Inc.

CG
Collin G.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Collision
Collin said the attention to detail was incredible. There were things that he didn't even mentioned that were completely unrelated and they went above and beyond to make sure they were taken care of.
This review was collected via phone interview by Customer Research Inc.

MH
Mitchel H.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Collision
Mitchel said it was his wife's vehicle that was worked on at this facility, and she told him everything is great. They chose this place because it was where they purchased it.
This review was collected via phone interview by Customer Research Inc.

DM
Donna M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Collision
Donna said her vehicle was totaled, but the business employees treated her very well.
This review was collected via phone interview by Customer Research Inc.

EB
Esmeralda B.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Collision
Esmeralda said she was in a very upset state of mind about getting her vehicle in an accident and the staff was very courteous when she came in.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Collision
Richard he has always taken his vehicle there for repairs.
This review was collected via phone interview by Customer Research Inc.

DD
Donna D.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Collision
Donna said her vehicle was totaled. She said after her original visit to the business she never spoke to anyone. Donna said she would not recommend this business to others, she feels they were shady with her. She was willing to buy another used vehicle and pay cash for it but the manager said he had another buyer on the internet. Donna then said she was present and had the cash but wanted her mechanic to check it out first. The manager then okayed that but said she could only have 2 hours to do that check after the business had kept her vehicle over a week before deciding to total it. Lastly Donna said, after the business did the vehicle check themselves they found it needed about 34 hundred dollars worth of work to make it safe. She feels they were willing to sell her the vehicle without that work being done. She decided not to purchase.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Collision
Richard said his experience with this business was exceptional. He chose this facility because the other choices specific to his vehicle were limited.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Collision
Jason said the staff at this business constantly kept him updated on the status of his vehicle. He was extremely happy with the way he was treated by the staff at this business.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Collision
Brandon said the work was done quickly, and he was kept informed.
This review was collected via phone interview by Customer Research Inc.

KD
Kelli d.
Texas
Verified
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09/06/2018 Category: Collision
Kelli said there is something wrong with the rear bumper and AJ is working on this for her but she has not heard anything yet,
This review was collected via phone interview by Customer Research Inc.

JV
Joseph V.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Joseph chose not to elaborate on his satisfaction with his overall experience.
This review was collected via phone interview by Customer Research Inc.

RD
Randall D.
Texas
Verified
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09/06/2018 Category: Collision
Randall said the work was fantastic and the communication was wonderful.
This review was collected via phone interview by Customer Research Inc.

RD
Robin D.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Collision
Robin said the staff was attentive and the customer service was phenomenal. She chose this facility because it's close, and she has used them before and was pleased.
This review was collected via phone interview by Customer Research Inc.

ET
Elizabeth T.
Texas
Verified
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09/05/2018 Category: Collision
Spoke with Elizabeth's husband. He said this business did a great job on the vehicle repair, and was willing to work with him regarding the return of the rental.
This review was collected via phone interview by Customer Research Inc.

LH
Lisa H.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Collision
Lisa said the work took a long time at this business, at least 3 weeks. She was not promised a finish date. There were 8 or 9 days during the repair when she did not receive any updates at all, so she was unsatisfied with the communication. She chose this facility because it was specific to her vehicle.
This review was collected via phone interview by Customer Research Inc.

KR
Kent R.
Texas
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/01/2018 Category: Collision
Spoke with Lavone. She said the repair took a long time and the communication from the business was not great. She stated that the business kept moving the delivery date.
This review was collected via phone interview by Customer Research Inc.

UT
Uyen T.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Collision
Uyen said this business does a good job.
This review was collected via phone interview by Customer Research Inc.

NT
Nadine T.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2018 Category: Collision
Spoke with Bill. He said he was pleased with everything with this business, but it took longer than he expected for the repairs to be done. He was never given a definitive promise date. He did say they had lots of rain that impacted the drying time of his vehicle. Lisa was excellent.
This review was collected via phone interview by Customer Research Inc.