Park Place Bodywerks Grapevine

Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2018 Reviews

95% Would Recommend
Latest Review 2 days ago

Reviews


KW
Kathleen W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Collision
Kathleen said the repair was decent but the price was high. She said she did not read the estimate.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Collision
Richard said the customer service was good overall, but he did have one issue. When he went to pick up his vehicle, his hood looked like it had some swirls on it, so the staff needed to rebuff it. He noted that they took care of it right away.
This review was collected via phone interview by Customer Research Inc.

GA
Ghulam A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Collision
Ghulam said the business did an excellent job and the estimator kept him informed throughout the entire process.
This review was collected via phone interview by Customer Research Inc.

WN
William N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
William said Raul, the estimator, was great with updates. He really appreciated the communication between them and with his keeping him updated every day. The estimator was also great at being able to be accessible to calls, which kept him at ease. The vehicle was there longer than anticipated. The work itself was completed within a week and a half to two weeks, but was delayed one week later, due to insurance. The staff members were great, and the rental company had great customer service.
This review was collected via phone interview by Customer Research Inc.

DM
Damingo M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
Damingo chose not to elaborate on his satisfaction with his overall experience.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
Robert said his overall experience with this business was good. He chose this business because of the proximity to his home, and this is where he purchased his vehicle from.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
Richard said this business did a great job on time.
This review was collected via phone interview by Customer Research Inc.

RD
Rodrigo D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Collision
Rodrigo said the staff at this business did a really good job. His vehicle was delayed 2 days , the employees had scratched his fender, and made good on their mistake.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Collision
James said he was totally satisfied with his experience. He had no issues and the business took good care of him. They gave him a rental during the repairs and provided excellent customer service.
This review was collected via phone interview by Customer Research Inc.

JZ
John Z.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Collision
John said they repaired his vehicle completely. They did a good job.
This review was collected via phone interview by Customer Research Inc.

AK
Abhishek K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Collision
Abhishek said he was well taken care of, but the repair took a month to complete.
This review was collected via phone interview by Customer Research Inc.

JJ
Jermayne J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Collision
Jermayne said he had no issues with this business. Everything ran smoothly and they kept him updated on the whole process.
This review was collected via phone interview by Customer Research Inc.

MG
Mastin G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Collision
Mastin said Doug treated him well and worked with him. They got the job done quick and communicated well. His vehicle looks good as new.
This review was collected via phone interview by Customer Research Inc.

SH
Sharon H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Collision
Sharon said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

TL
Taylor L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Spoke with Taylor's wife. She said the staff was efficient, and did what they said they would do. The insurance check was not sufficient, but the business said they would pay the difference for them.
This review was collected via phone interview by Customer Research Inc.

AY
Arthur Y.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Arthur said he is a regular customer there. He said there was a 4 to 5 day delay because they were waiting on the insurance company.
This review was collected via phone interview by Customer Research Inc.

TJ
Tran J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Tran said the business was very accommodating and super helpful. The repairs could not be done, however, as the vehicle was deemed unsafe due to a faulty transmission.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Collision
Jason said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

JC
Joanne C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Collision
Joanne said the business provided good customer service and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

ML
Melissa L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Collision
Melissa said her visit to this business was pretty flawless.
This review was collected via phone interview by Customer Research Inc.