ReScore Reviews™ (9)
I generally will ignore low ratings on an internet review site because they often represent isolated events, may not be representative or fair, or are the rants of a crank. That being said, I have been a loyal customer of Park Place since I bought my 2002 911 C4 in 2006. In the past,I felt the service was reasonable and I and my car were well cared for. My three recent service appointments have notable for poor quality control and even gross negligence. Incident number one: after repair in driver car door, the latch mechanism malfunctioned related to a misplaced pin in the latching mechanism– result 5 days waiting for a new part. Incident number two: clutch replaced and several days later car would not go into 2,4,6 gear related to a slipped hose clamp–result 4 days back in the shop. Final incident, needed a replacement motor due to a cracked cylinder head– result after almost 2 month delay car reported to be fixed, while driving home clamp falls off coolant hose and coolant spills from engine
and enging temp goes to 250+, car towed back to Park Place. Quality control appears to be a serious issue.
I've been completely underwhelmed by Park Place. With their reputation and the fact that they charge $120.00 per hour for labor I would have expected a lot more.
The odomoter repair took three times to repair (including two trips to their shop).
I spent about $2,400 most of which was trying to chase down a severe vibration that Park Place couldn't locate. To be fair. Brian G is a nice guy and I was warned that this type of issue can be tough to resolve.
I would have expected that Park Place make some sort of proactive offer/ discount re. the odometer issue as my time schlepping back and forth to the dealership was a big waste of my time. Coffee w/ real cream and a big clean bathroom were a plus.
We appreciate your understanding of the inconveniences encountered on your end due to the epic winter snowstorms in the northwest this past month. Enjoy that new car. Thank You!
"May the traffic signals, road camber, and g-forces always be in your favor!"
The front windows on both side have some residue from the tint installation. They didn't even touch it (I have a picture as proof, even left it on the car in case you wanna see it). On closer inspection, there are white lint everywhere (assuming you used a white microfiber). I don't know how you missed it on a black car. If this was the standard interior/exterior clean under $100, I would not be writing this review. I expect NOT to see this kind of result when I paid $370 for a detail.
I had just had the car detailed before I took it to you, I didn't realize that your yard was outside under a bunch of cotton-wood trees. John told me the car would be washed before I came to pick it up. I even gave an extra couple hours on Tuesday to make sure this happened. The car was not washed and was filthy. Also, there is a small dent in the driver-rear quarter panel - can't prove it was Park Place, but it wasn't there before.
I know that you work on much more expensive cars than mine (2008 Mustang Saleen), but I was willing to pay top dollar for top service. That's not what I got.
Deeper problem is that the engine, or something, is much louder now, when I accelerate or have to up-shift. Engine used to be whispeer quiet. Now there is frequently a soft roar. My mechanic neighbor listened for me, and he thinks the engine mounts, or the tranmission mounts, have come loose. He feels that there is a vibration somewhere.
A secondary issus was I requested a ride to the office and it took 45 minutes before I was able to get a ride. This is not the type service I get from Bellevue Lexus and I would expect the same level of service and honesty) from you. I offer these comment so you can improve your service, not discipline anyone. Everyone was very nice and courteous . I just think you need to raise the standard of keeping the customer informed
Sales on the floor: very slow, forgot to return my credit card. Failed to inform me that the VIN number was wrong and the requirements for correction.