ReScore Reviews™ (5)
I would be more than happy to provide you with new rotors and pads at the original quoted price of $285 if it will help revive your faith in out department. One of our advisors is a newer employee and new to the business. Although she went to trade school, and her father ran a local scrap yard she is still learning the customer and estimating side of things. We do resurface 95% of our rotors, as most manufacturers allow for at least one resurface as long as the rotors will still be within a thickness specification. The confusion seemed to be that we can resurface your rotors, but we had thought you were requesting a replacement. I hope after our email it helped explain the situation, and that we can expect to see you back soon.
I understand your explanation above but it is completely irrevelant to my situation.
That would make sense if i called saying i have a brake issue and wanted to know my options, but not when my car is on your lift and aleady inspected.
The worst part of all of this is that now i have to drive further to another dealership to have service completed to both of my outbacks.
I hope my email got through to you as I responded almost immediately after your response. We always quote worst case scenario especially since its a safety concern and I think that may be where the problem originated. We try to resurface almost every rotor we service, how grooved or how heavy the rust build up on the rotor determines if we can or cant resurface. We would hate to misquote you cheaper and then have to add in expenses, we would rather give you the full picture, and hope that we can save you the money in the end. I would be more than happy to replace the rotors for you if you choose even though all work that was performed is guaranteed. I look forward to speaking with you soon.
I apologize you feel that way. It seems we caused you great confusion and distress and this is a new for us. Im sure you can agree that we called and verified it was under warranty and made sure to provide the repair at no cost and I have also openly offered new rotors at no cost. Im more then open to doing whatever we can to help regain your trust. Regretfully mistakes happen. Ive provided my cell phone and have responded before we open and after we close. I value your opinion and business and would love the oportunity to talk. I hope to speak to you soon.
Thanks for the response, we really appreciate the time you took to give your feedback. We are proud to be a pet friendly dealership, we even use ice melt that is pet paw safe! We will look forward to seeing you in the future.
You are one of our favorites! Thanks for the kind words, things are looking better as we continue to see the word spread about our dealership and about our service. With reviews like yours it will help to get that word out even faster.
You were very patient and im glad we could help out. As always, thank you for the nice words and response and we look forward to seeing you soon.
We always try to accomodate, picking up and dropping off of cars, shuttle, loaner vehicles, or just taking care of a vehicle right in our service drive like your vehicle, we are here to help! Thank you so much for taking the time to respond to the survery and let us know we are working in the right direction