Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

370 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
83% Business Response
Latest Review 2 days ago

Reviews


MR
MARTE R.
Ithaca, NY
Toyota 4Runner
Verified Customer
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11/29/2017
Another good experience
They quickly replaced my car battery, which had died over the Thanksgiving weekend. I dropped the car off while they were closed for the holiday weekend, but noticed they moved it to the locked lot, even though they were closed (meaning someone came in especially to do so). I really appreciated the extra care!
Manager from Patterson's Service Station responded on 12/11/2017

So glad that you had another good experience. We appreciate your business.


RS
RON S.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017
review
wonderful serviette and able to get the car in and out quickly.
Manager from Patterson's Service Station responded on 11/27/2017

Thank you for recommending us. We appreciate your business.


LD
LAURIE D.
Ithaca, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017
nice people, great service.
see above.
Manager from Patterson's Service Station responded on 11/27/2017

Thank you taking time to review us.


CC
Corey C.
Trumansburg, NY
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Corey said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 12/11/2017

Thank you so much for your business. 


HC
HELEN C.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017
Excellent
Perfect
Manager from Patterson's Service Station responded on 11/27/2017

Thank you very much!


PK
PAT K.
Ithaca, NY
Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017
Grateful for Service at Patterson's
I've been going to Patterson's for over 20 years and have never been disappointed. Most recently, Patterson's staff serviced the brakes on my Hyundai rather than replacing rear breaks as I expected, saving me a lot of money. Not unusual for the trustworthy staff at this business!
Manager from Patterson's Service Station responded on 11/27/2017

Thank you for being a loyal customer. We appreciate your business and thank you for recommneding us to others.


GN
Greg N.
Ithaca, NY
Mazda Mazda2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Greg said he has visited this business for over 20 years and he has never been disappointed.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/27/2017

Thank you so much for being a very loyal customer. We appreciate your business.


BD
BETSY D.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
Super
Great work - and faster than we had feared it might be. We greatly appreciated having the use of the "loaner" Civic, too.
Manager from Patterson's Service Station responded on 11/27/2017

Thanks for taking time to write a review. We appreciate your business.


WH
William H.
Ithaca, NY
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
William said they do good work. They're courteous and prompt. There is nothing he doesn't like about them.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/27/2017

Thank you so much for the kind words. We appreciate your business. Thanks too for recommending us.


BN
Brian N.
Newfield, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Brian said the employees did good work. He wanted to thank Mike for the fast service.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/27/2017

Brian, thanks for taking time to write a review. You are welcome for the fast service. Thanks for trusting us with your vehicle.


TR
Tara R.
Ithaca, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Spoke with Tim. He said the staff are friendly, well informed, and always helpful.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/27/2017

Thanks for the kind words regarding our business. We appreciate your business. Thanks also for recommending us to others.


IG
Ian G.
Ithaca, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Ian said the business stands behind their work. The staff was very responsive to all his needs. He would definitely refer this business.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/27/2017

Thanks for referring our business to others. We appreciate your business and thank you for such kind words.


CM
Claire M.
Ithaca, NY
Toyota Echo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Claire said this business provided good service. However, they were pricey.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/27/2017

We appreciate your business.


EW
ELIZABETH W.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Patterson's Review
Always friendly staff, on the phone and in person. They get me in as soon as possible with very little wait time. They are punctual and the car is always ready before the pick-up time. They always check in with me before doing anything that is outside the scope of what we have discussed for the work, and always have pricing ready to discuss as well. Just a well-run, efficient and friendly business!
Manager from Patterson's Service Station responded on 11/14/2017

Thank you so much for all the kind things you said about our business. We appreciate your business and recommneding us to others. We look forward to seeing you again.


PT
PAULA T.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017
Great service! Quick and professional
Thanks for the snow tires! Took 45 minutes to mount.
Manager from Patterson's Service Station responded on 11/09/2017

Thanks for recommending us. We appreciate your business.


LH
LARRY H.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017
Great Service
It was our first time at Patterson's. They were friendly, welcoming, let us know exactly what they were doing and what it would cost. Highly recommended!
Manager from Patterson's Service Station responded on 11/09/2017

Thank you for coming to our shop. We appreciate your business and thanks too for highly recommending us.


BC
Brian C.
Ithaca, NY
Suzuki Aerio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Brian said the staff were nice and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/09/2017

Thank you for recommending us. We appreciate your business.


JM
John M.
Ithaca, NY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017 Category: Service
John said the service was great. He had no problems with his service.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/09/2017

Thank you for bringing your vehicle into our shop. We appreciate your business.


DM
Douglas M.
Ithaca, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017 Category: Service
Douglas said he is very happy with them. He trusts them.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/09/2017

Thank you for letting us service your Subaru. We appreciate your business.


BN
BARBARA N.
Ithaca, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017
oil change efficient
good place to go
Manager from Patterson's Service Station responded on 11/02/2017

Thank you.