Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

365 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
84% Business Response
Latest Review 6 days ago

Reviews


SH
Sandy H.
Ithaca, NY
Nissan Rogue Select
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Sandy said the staff did a good job and they were very nice, but her vehicle wasn't ready when she expected.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for taking time to write a review. We appreciate the fact that you would recommend us to others. Thanks too for coming to our shop.

Manager from Patterson's Service Station responded on 05/16/2018

From the service desk: Sandy, thank you for coming to Patterson's! Thank you for being so patient with us at the end of a challenging day. We are sorry that we didn't finish up right on schedule. Our goal is to meet our customers expectations and it disappoints us when we fall short. Hope to see you again and have a chance to demonstrate our commitment to excellence.


AY
Ashton Y.
Ithaca, NY
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Ashton said Nathaniel was really helpful and gave her a lot of information both over the phone and in person.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much for using our shop for your car repair needs. Thanks for recommending us to others.


ZB
Zachary B.
Ithaca, NY
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Zachary said the staff are very good to work with, they work on his vehicle quite a bit, and he has a good rapport with them.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for coming to our shop. We appreciate your business.


LD
LAURIE D.
Ithaca, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
caring, knowledable folks, very service oriented
In spite of being incredibly busy they got me in asap, gave me a ride up to campus and had my car ready in short order. Impressive!
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much for recommending us to others. Glad that we were able to get your vehicle done in a timely manner for you.


PT
PAULA T.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Efficient, professional service
My tires were changed out quickly and efficiently. In and out, but with care and professionalism.
Manager from Patterson's Service Station responded on 05/15/2018

So glad to hear that your time at our shop was done with professionalism and care. Thanks for recommending us to others.


TM
Todd M.
Ithaca, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Todd said the service was good.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

So glad to hear that your service was good. Hope to see you again.


TB
Theo B.
Ithaca, NY
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Theo said Mike is friendly and thorough. He checks in with him before doing anything, to make sure the price is okay.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thanks for recommending us to others. We are so glad that you come to our shop.


AA
Aziz A.
Ithaca, NY
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/01/2018 Category: Service
Aziz said he did not have a good experience with the business. He said he went to the business for an inspection and he was told he needed new wiper blades. He said when he got them, they flew off when he was driving. He said he did not go back to the business.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/02/2018

Aziz, we are so sorry that you had this bad experience. When you called us from several hundred miles away from the shop and told us that the wiper had fallen off, we wished that we could make it right immediately. I hope that you will stop in at the shop so we can refund you for the wiper as we discussed that day. Please give us the chance to make this right. Best Regards, Patterson's.


Verified Customer
Auburn, NY
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Friendly, fast, great.
Very friendly, accommodating, and helpful. Thank you.

ZW
ZHIXIN W.
Ithaca, NY
Mazda CX-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Great service!
Had a flat tire after hitting a curb and needed to have the car checked. Brought the car to Patterson's Service Station and they were able to order a new tire from another place and do all the required inspection in less than 3 days. Service is fast and transparent. I was expecting to spend more than 500$ (I didn't know if there were any other issues other than the flat tire), but they charged me only ~200 including the price for the winter tire, balance, alignment check, etc. Employees are very helpful and transparent about what they are doing. Thank you!
Manager from Patterson's Service Station responded on 05/15/2018

So happy to hear that you had a great experience at Patterson's. Thanks so much for recommending us to others. 


AG
Amanda G.
Ithaca, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Amanda said the facility was fast and cheap.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for using our shop. We appreciate your business.


ML
MARK L.
Trumansburg, NY
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018
Snow tires removed
We have enjoyed the association with Patterson's Service and continue to be pleased with the friendliness of all the staff.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much for the continuous relationship with our shop. 


PK
Polly K.
Trumansburg, NY
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Polly said the employees were super friendly. They were helpful. They were detail oriented. They communicated well. They completed the service fast.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much for recommending us to others.  We are glad to hear that your experience at Patterson's was a friendly one. 


MH
MIKA H.
Ithaca, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Service
Had amazing service and very reliable
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for recommending us to others. Glad to hear that you had amazing service.


HJ
Hui J.
Ithaca, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2018 Category: Service
Hui said, she had an appointment at 10 am. When she got to the business, they told her she would have to wait a for a few hours, the business was busy so she could not get her vehicle back the same day. Hui added, the man at the front desk was very ice and helpful and the service and price were bit good, she was just disappointed that her appointment could not be kept.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for using our shop.


BD
BETSY D.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Car servicing
Good service, nice, dependable people
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for the nice review. We are glad to hear that you had good service. Thanks for recommending us.


AS
Aida S.
Ithaca, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Aida said her vehicle was fixed quickly, the people were nice and it was not too expensive.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for recommending us. Thanks too for taking time to write a review for our shop.


LM
Luis M.
Ithaca, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Luis said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for using our shop. Thank you for recommending us.


AH
Andrew H.
Ithaca, NY
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018 Category: Service
Andrew said the staff had great communication, they do not over charge, they are quick and pleasant.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much for the kind words. We appreciate your business.


AS
Anastasia S.
Dryden, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Anastasia said the staff did a good job. They were attentive, customer-friendly, and fixed her problem.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for bring your vehicle to our shop. Glad we could fix your problem. Thanks too for recommending us.