Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

365 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
84% Business Response
Latest Review 6 days ago

Reviews


AC
AINSLIE C.
Raleigh, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Helpful, timely, professional service
I brought in my car for a routine oil change, and a few days before I came for my appointment the battery light started coming on. The service staff checked into the issue and were incredibly helpful in switching out the alternator, going above and beyond explaining the replacement process and how the part works. My car is running like a 2007 Camry dream now!
Manager from Patterson's Service Station responded on 05/15/2018

Glad we could help you out. Thanks for such a nice review. Thanks too for recommending us to others.


BT
BRAD T.
Ithaca, NY
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018
they look for ways to save money, not squeeze you
The fixed my vehicle ahead of schedule and under estimate. They went the extra step to find an aftermarket replacement compressor instead of using the one from Ford, saving me $400.
Manager from Patterson's Service Station responded on 05/15/2018

So glad we could help you out. Thanks for bringing your vehicle to our shop. Thanks too for recommending us to others.


LH
LARRY H.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018
Great Job!
Our car needed several items repaired. Patterson's was able to do it quickly and efficiently, without looking for more than was required. They were good communicators through the whole process. Thanks again.
Manager from Patterson's Service Station responded on 05/15/2018

Thanks for giving us five stars and recommending us to others. Really apperciate it.


TY
TOM Y.
Ithaca, NY
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Good service
They do good work and are explain things clearly.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much for the kind words. We appreciate your business.


CR
CHAD R.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
Great Service
Very good service at Patterson's as usual. We have been taking our CRV there for a number of years and they consistently quick to fit us in, informative about what is wrong, and prompt in getting the work done. As a one car family we especially appreciated the loaner car. Recommend them to others.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much recommending us to others. We really appreciate your businees over the years.


DK
DEBRA K.
Trumansburg, NY
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
Always super helpful!
Whenever we have a service issue we know we can call Patterson's and they will get us in and solve our issue! They are always friendly and helpful!
Manager from Patterson's Service Station responded on 05/15/2018

We truly appreciate your business. Thank you too for recommending us to others.


TW
TIFFANY W.
Ithaca, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
Excellent
Great people, reliable service - I always go to Patterson's

BD
BETSY D.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
Always good service!
Always good service! Thanks!

BR
Benjamin R.
Schenectady, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Benjamin said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

JG
Joe G.
Ithaca, NY
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Joe said they were punctual and the price was reasonable. The staff also gave him a clear explanation.
This review was collected via phone interview by Customer Research Inc.

SA
Sena A.
Ithaca, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Sena said the service at the business was quick. The guys were cool, and did what she asked.
This review was collected via phone interview by Customer Research Inc.

NS
Nathan S.
Romulus, NY
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Nathan said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

KK
Kevin K.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Kevin said they always do a good job for him.
This review was collected via phone interview by Customer Research Inc.

EP
Emily P.
Ithaca, NY
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Emily said the business was great. The staff even reminded her to pick up her vehicle when she forgot.
This review was collected via phone interview by Customer Research Inc.

WS
Walter S.
Ithaca, NY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Walter said the staff were very attentive, prompt, professional, and communicated well.
This review was collected via phone interview by Customer Research Inc.

HD
Helena D.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Helena said she appreciated the convenient location of this business. The staff were friendly and the service they provided to her vehicle went pretty quickly.
This review was collected via phone interview by Customer Research Inc.

ES
Emily S.
Ithaca, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Emily said the staff was accommodating and it provided great service, in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

WM
WILL M.
Ithaca, NY
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018
Excellent Service
I've taken my PT Cruiser to Patterson's for service 4 times to date, and each time I've been given accurate repair time and cost estimates - they keep updated with texts as well. The staff seems well informed and explanatory. I'm a satisfied customer and I'll keep going back.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for being a return customer. Thanks too for such a nice review and recommending us to others.


CM
Claire M.
Ithaca, NY
Toyota Echo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Claire said she was very satisfied with the service she received from this business.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for recommending us. Happy to hear you are very satisfied with the service you have received.


KW
Kaylee W.
Ithaca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Kaylee said the business did a great job, and it did not take very long to get her vehicle back.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for bring your vehicle to our shop.