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Paul Campanella's Auto & Tire Center Wilmington

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,729 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
4.0
ReScore Average
85
Net Promoter Score ®

Business Details

About

Paul Campanella’s Auto & Tire Center is proud to be recognized as the best full-service auto repair shop in Northern Delaware. Since 1986, our family owned and operated automotive service centers have been providing top quality auto maintenance services and auto repair in Wilmington, DE and the surrounding local communities. We have two Paul Campanella’s Auto & Tire Center is proud to be recognized as the best full-service auto repair shop in Northern Delaware. Since 1986, our family owned and operated automotive service centers have been providing top quality auto maintenance services and auto repair in Wilmington, DE and the surrounding local communities. We have two locations in Wilmington to better serve you with the safe, reliable and affordable auto repair services that you and your family deserve!

Next time your vehicle is in need of service - give us a call! We have a comfortable waiting area, complimentary coffee/tea and WIFI. If you work in the local area, we also offer complimentary shuttle service.
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Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(302) 777-7170
Closing in 22 minutes
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1015 W. 28th Street Wilmington, DE 19802
Paul Campanella's Auto & Tire Center Wilmington's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,729 Reviews)

GA
gravatar
GARY A.
Wilmington, DE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/06/2014
verified customer Verified Customer
LEFT STRANDED
You were kind enough to agree to have someone come pick me up to get my car. In order to avoid rush hour traffic It was agreed they would be there about 3:00. I left my office around 3:25, to make sure no one was left waiting for me, and stood outside until 3:50. With no sign of my ride I called and a gentleman answered and said: "Oh! She just left and should be there any minute." I waited another 15 minutes, standing out in the damp cold, and no one appeared. finally at 4:10 I called and who should answer the phone, the young lady who was to pick me up! Apparently the gentleman who said she was on her way and would be there any second, 25 minutes earlier, either did not know what he was talking about or deliberately lied. I was left standing in the cold for 45 minutes.

Ginally, the bill never itemized the charges, just gave a blanket amount for "Labor", without any hours.
Not Recommended
Tina from Paul Campanella's Auto & Tire Center Wilmington responded on 12/08/2014 08:44 AM

We apologize for the miscommunication, Gary. We always call our customers before picking them up. When we spoke to you, we said we would give you a call around 3:30 to coordinate a time - not to come and get you. We have many other customers throughout our day that require our shuttle services. When you called to see where the driver was, it is very likely that he had you confused with the other customers that our driver had been out getting. Again, we apologize for the inconvenice this has caused you.

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