Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1224 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review about 2 hours ago

Reviews


JM
JOHN M.
Sylmar, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Awesome Job You Guys
Communication was great. Repairs were right on target. Fixed right the first time. Follow up call made to inquire into the repair visit. Lewis was very professional. Very cordial. Explained in detail the repairs which were performed.

AF
Andy F.
Los Angeles, CA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Andy said the employees were fast, communicative, and helpful.
This review was collected via phone interview by Customer Research Inc.

MA
Morgen A.
Sherman Oaks, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Morgen said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AW
Alexandra W.
Sherman Oaks, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Alexandra said the staff at this business were nice and they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

JA
Jacqueline A.
Sherman Oaks, CA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Jacqueline said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PM
PAUL M.
Sherman Oaks, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Great service & repairs done very well
Work is done well & in a timely manner. Seldom do you need to take your car back because they didn't originally find the problem. They are excellent diagnosticians.

WB
Walker B.
Sherman Oaks, CA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Walker said he felt that the staff members were really loyal people to be around and that they would be straight-forward with them. He stated he did not have to worry about them fooling around.
This review was collected via phone interview by Customer Research Inc.

BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
"THE" Best!
If there is a better auto service facility in this area, I have yet to find it! If you give Paul's a try, you'll have a group of folks that you'll be able to rely on consistently.
I was having problem with my air conditioner (no fun in the heat of the summer), and they were able to
quickly diagnose the problem and send me coolly on my way. As always, the service was provided with a smile, and a sincere "thanks,"
Gotta love that in this day and age!

MY
Marvin Y.
Sherman Oaks, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Marvin said Paul the owner took him in to his facility at the last minute to perform a smog check. He stated normally they don't do smog checks after 4:00 p.m. but the owner performed it anyway.
This review was collected via phone interview by Customer Research Inc.

RD
Robert D.
Van Nuys, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Robert said the staff provide good service, they're friendly, and if he needed some help or an answer to a question, they're always there to help him out.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Sherman Oaks, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Doug said the service at this business was fast, and the staff was nice.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
Granada Hills, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Saturn service
Excellent service, always

RS
ROBERT S.
Encino, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Long standing personal & professional service.
As a 20 plus year customer of Paul's, I've always felt well taken care of. I can't recall havi gcthe need to return to have a fixed item redone, nor have I felt that I payed too much for services rendered.

TT
Tristan T.
Sherman Oaks, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Tristan said the employees were great.
This review was collected via phone interview by Customer Research Inc.

HS
HARVEY S.
Sherman Oaks, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Always the best in service and reliability.
We have never had any problems with their service. Paul and Lewis are the very best...always on times and efficient

Verified Customer
Westlake Village, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Customer service and honesty
Been here before and these are the only mechanics I trust they are honest and will always go the extra mile to make sure your happy

RR
ROBERT R.
Sherman Oaks, CA
Volvo 740
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Great Service and Expertise
On Thursday I took my 1991 Volvo 740 Turbo into Pau's for a smog Check. Paul did the check and regretably my car failed to pass test, by a very small amount. To avoid penalties, in view of the fact that my deadline was approaching, Paul counseled me to make the payment of the fees as directed, even though I did not have a satisfactory test score. He also indicated that it was his belief that my very old Catalytic Converter was the source of the problem, and he gave me an excellent referral to a muffler shop to get a new Converter installed. I got the new Converter installed yesterday, and will return to Paul's for a new Inspection when he returns from out of town next week, Great service!

RR
Robert R.
Sherman Oaks, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Robert said the service was good. The staff members are the greatest. They provided wonderful service. They treated him well. The price was extremely fair. He was very impressed with them.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sherman Oaks, CA
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Excellent Service!
Been going to Paul’s for 10 years. They are very honest, fair and knowledgeable about cars. I also appreciate their recommendations for future possible repairs.

BB
BONNIE B.
Sherman Oaks, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Honesty and Friendliness Experts!
I drive a very old car (1994) which every year requires a Smog Test Only exam. Every year I obtain this test at Paul's Automotive. Every year I am blown away by their expertise, kindness, honesty and friendliness! Paul and his crew are so helpful and I fair about the entire process! I will always go back for any reason!

Displaying Review 21 - 40 of 1224 in total