Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(2,411 Reviews)

ReScore Reviews™ (105)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
89% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


KC
Karen C.
Reston, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017 Category: Service
Always pleasant and honest!
I love bringing my car in to Pearson for service.
Jason T V. from Pearson Hyundai responded on 04/25/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com

FJ
Frances J.
Chesterfield, VA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/22/2017 Category: Service
I like the follow up so I do not have to think about it.
Yes
JASON T V. from Pearson Hyundai responded on 04/22/2017

Thank you for taking the time to leave us a review. I am sorry to see we did not meet our 5 star goal we are striving for. We hope to be able to see you again and earn a 5 stars review in the future. Have a fantastic day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

Verified Customer
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2017 Category: Service
Great service
Love theonline oil change coupon
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

AA
Audra A.
Farmeville, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2017 Category: Service
Hyundai
Great cars
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

SH
Sun H.
Waterford, VA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2017 Category: Service
Recall on seatbelt
As always work was completed on time and always very helpful.
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

NP
Natalia P.
Glen Allen, VA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/21/2017 Category: Service
Review of annual auto inspection
Service dept needs to be honest and open at all times
JASON T V. from Pearson Hyundai responded on 04/22/2017

Thank you for reaching out to us.  I spoke with our technician on the your vehicle and he was recommending the filters off of service history with us and mileage.  Not off a physical examination.  I do apologize for the mix-up and I am glad to know you filters are in good shape.  I would love to make this up to you.  Please let me know what I can do to make this right.  I hope you have a great weekend.  I look forward to talking with you soon. 

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

Verified Customer
Powhatan, VA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017 Category: Service
professional, friendly and knowledgeable personnel
When we make a service appointment, we know the technician will do a thorough job in a timely manner.
JASON T V. from Pearson Hyundai responded on 04/22/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

LW
Lynette W.
Richmond, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017 Category: Service
Excellent service and a friendly atmosphere.
Whenever I come to Pearson Hyundai I feel that I am a valued customer.
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

RC
Richard C.
Richmond, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017 Category: Service
Customer Service A+
You finally wowed me...topped off my oil for free...great service...will return!
JASON T V. from Pearson Hyundai responded on 04/22/2017

WOW!!  We did it!! I love it. Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

ED
Elizabeth D.
Colonial Heights, VA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017 Category: Service
The people
Yes I always recommend Pearson. I am hoping to but a new car in 2018. That would be my 3rd car purchased from Pearson.
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

CK
CHANG K.
2016 Hyundai Equus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017 Category: Service
Service for Oil change
All good to me.
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

Verified Customer
Richmond, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017 Category: Service
Service manager
Awesome job. These guys get it right!!!!
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

Verified Customer
Richmond, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2017 Category: Service
Notices about maintenance, speedy service
Quick, efficient
JASON T V. from Pearson Hyundai responded on 04/22/2017

hank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

LS
Lawrence S.
Richmond, VA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017 Category: Service
Oil change
As rxpevyed
JASON T V. from Pearson Hyundai responded on 04/19/2017

Thank you so much for the 5 star review, and your continued loyalty. We really appreciate you taking the time to leave us a review about your experience with us. We are always striving to provide a 5 star experience on every visit and I am glad to hear we hit our mark! We look forward to seeing you again in the future. Have a great day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com

VG
Vanessa G.
Richmond, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/17/2017 Category: Service
Issues with vehicle not being heard
Part ordered, it too several months for it to come in. Dealer didn't call and advised when part came in, I had to call. As a woman advising of issues with my vehicle, I don't feel as though my issues are being heard.
JASON T V. from Pearson Hyundai responded on 04/19/2017

I am sorry for the delay in receiving your part. Sometime part are on back order from the factory.  I trust all is ok now since the repair. I am here for you if you have any issues you would like to talk more about.  I would love to get them resolved for you.  Have a wonderful day.

Jason T. Vaughan
Service Manager
804-276-0300
jasonvaughan@pearsonhyundai.com