Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

477 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


RS
Robert S.
Carmel By The Sea, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018 Category: Service
Scheduled Service
Serviced car while I waited. Gave me a loaner car to run an errand while service was being done.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/02/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DA
Donald A.
Carmel Valley, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Well done
I have been a vehicle owner for over 60 years and the service provided me was equal to the best I have received.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/29/2018

Thank you for taking the time to respond to our survey. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

ST
Serjio T.
Watsonville, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
fast and reliable
after going to couple other dealerships they are reliable and very strait forward people they will not give you the round around its my go place for my two Hyundai's
Marvin P., Service Manager from Peninsula Hyundai responded on 11/27/2018

Thank you for taking the time to respond top our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

AA
Alfredo A.
Salinas, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2018 Category: Service
Good
It's fine
Marvin P., Service Manager from Peninsula Hyundai responded on 11/24/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DD
Dan D.
Pacific Grove, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
check up
The service was quick and additionally they contacted me for suggested services they recommended.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/20/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Friendly, helpful personnel, especially our salesperson and the service manager.
Service completed ahead of schedule with wash job included.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/20/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

HP
Hilda P.
Monterey, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great service dept.
Shouldn't be forced to provide more...
Marvin P., Service Manager from Peninsula Hyundai responded on 11/19/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MG
Michael G.
Interlaken, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Won't have my Hyundai Veloster serviced anywhere else.
Great service and turnaround on my car. Had body work done and it looks great!
Marvin P., Service Manager from Peninsula Hyundai responded on 11/16/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CS
Christina S.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Oil Change
I went in for an oil change I really could go anywhere but I always get great service from Marvin and his team
Marvin P., Service Manager from Peninsula Hyundai responded on 11/16/2018

 Thank you for responding to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KP
Kathleen P.
Carmel Valley, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Customer service
I feel like family when I’m there. Marvin and Luis (spelling) in the service department and Jeff Bowles in sales are all terrific people. They are courteous, friendly and above all professional. Thank you to Hyundai for employing people like these men. 😊
Marvin P., Service Manager from Peninsula Hyundai responded on 11/14/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RH
Ryan H.
Marina, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
.
.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/09/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

PG
Phyllis G.
Salinas, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
It was a good experience
Great
Marvin P., Service Manager from Peninsula Hyundai responded on 11/09/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JA
Jesus A.
Salinas, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Customer Service
Friendly and courteous customer service.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/09/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

HA
Hugo A.
Somerton, AZ
2017 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2018 Category: Service
Not much comunication
They need to have communication with other surrounding dealerships and see if they have parts in stock
Marvin P., Service Manager from Peninsula Hyundai responded on 11/07/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Superb Service
Each and every of my experiences with Peninsula Hyundai has been excellent. Other businesses would do well to take note of their style, which treats a customer with friendly respect and superb service from the moment of the appointment phone call to the driving away, satisfied. If you choose to wait while your vehicle is being cared for, there is a comfortable waiting room: quiet, comfy chairs, daylight, fresh air, television, refreshments, pleasant employees and and out. On the occasions I have needed to wait, have noticed that other clients are relaxed and happy. The repair/maintenance itself has been all I could want; I feel that they care, and that I can rely on Peninsula to do the job and to do it right. They even wash my car! Peninsula's entire atmosphere and service is unlike anywhere else I've been, and I like it, a lot, and freely recommend them.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/04/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
quick to follow up on requested service
The service team was ready for me when I arrived. They jokingly told me that they were waiting for me.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/04/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

VG
Victor G.
Monterey, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Excelente servicio
Very proffesional, polite , friendly , give all the information that you need to know and more
Marvin P., Service Manager from Peninsula Hyundai responded on 11/02/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

GW
Gregg W.
Monterey, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Great Service!
Have had my Tucson for a year an have always had great service from Marvin and the rest of the service dept crew. Keep up the great work!
Marvin P., Service Manager from Peninsula Hyundai responded on 10/30/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2018 Category: Service
no comment
no comment
Marvin P., Service Manager from Peninsula Hyundai responded on 10/31/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DS
Deborah S.
Carmel, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2018 Category: Service
Seems like a good place
This was my first experience with the Service Department at Peninsula Hyundai, and my car is still new, so I haven't had much of a chance to evaluate their expertise, but the staff seems friendly and efficient, so I will continue to bring my car in for routine maintenance and any problems that might arise. I usually haven't depended on dealerships for service in the past, but I think I will now.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/30/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com