Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

489 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Seaside, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Fantastic service
The staff is always helpful and provide fast and Professional Service.
Marvin P., Service Manager from Peninsula Hyundai responded on 08/03/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
quick to follow up on requested service
Great crew and follow up on all repairs.
Marvin P., Service Manager from Peninsula Hyundai responded on 08/03/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Descent and got a car wash
Very much appreciated the car wash. Decided to go to this dealership after my regular one closed down. Only downside is the report mentioned the in cabin air filter was mediocre but we had just replaced it. Not to mention the glove box was Undisturbed so not sure if they even looked at the filter before recommending one.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/30/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DJ
Daniel J.
Monterey, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
easy appotyments
friendly service
Marvin P., Service Manager from Peninsula Hyundai responded on 07/30/2018

Thank you for the 5 star review. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Peninsula Hyundai
It's nice to be able to go to the dealer for service and not feel taken advantage of. I feel confident they are doing thorough work. The people are friendly and efficient and I feel that my car is well taken care of.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/25/2018

Thank you for taking the time to repond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KD
Kevin D.
Marina, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Friendly Service
Friendly service with a smile. James did an excellent job in washing my car. Looked brand new.

Still waiting for the part to repair the recall notice. Made 3 phone calls on July 23 only for the phone to ring and disconnected. Hope to get a response from you concerning this matter
Marvin P., Service Manager from Peninsula Hyundai responded on 07/25/2018

Thank you for taking the time to respond to our
survey. Justed called and left a message regarding
the recall part.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RF
Robert F.
Pebble Beach, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
call-back
Service dept called me 2 times to add a engine filter to the servicing. I called back 1 time and no one ever answered the phone, it rang and rang ,not even an answering service. Part was not installed. I went to local parts store,bought the part and installed it myself. They should have installed the part at the service center and taken the responsibility. We have moved to AZ, so that was critical.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/23/2018

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 07/23/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KH
Kenya H.
Salinas, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Customer service
The customer service was great. I haven't had problems with my car so far. Very happy with the car performance.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/23/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JG
James G.
Salinas, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Marvin was great
Had a few questions answered them all. Car was ready to go on pickup. No waiting.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/23/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

BH
Bailey H.
Santa Cruz, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Awesome staff, fantastic service
I don’t live in the area and was only gonna be in town for one day, they made it possible for me to squeeze into the schedule to get my car serviced and I’m so glad they did! Not only did they change all fluids and replace all the hoses they also threw in a complimentary car wash! Highly recommend.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/17/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Always friendly
Always friendly
Marvin P., Service Manager from Peninsula Hyundai responded on 07/16/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

GW
Glenn W.
Monterey, CA
2009 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Service
On time, quality team, great products. This is why I buy Hyundai.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/14/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Santa Cruz, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service
I received prompt and courteous service for my Tuscon. The questions I had regarding my vehicle were answered in lay men's terms and I came away with a better understanding of how to operate my vehicle for optimum performance.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/11/2018

 Thank you for taking the time to respond to our survey and the 5-star review  

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RG
Randolph G.
Monterey, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Thanks
The people.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/10/2018

We always appreciate positive feedback from our customers

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JB
John B.
Monterey, CA
2006 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2018 Category: Service
Good Service
Service completed in a timely manner.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/09/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Pacific Grove, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018 Category: Service
Be professional on the job
Customers came to you in the trust of you would take care of their cars and protect it. If you work on the job with careless and inconsiderate attitude then nobody would come back.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/07/2018

Thank you for taking the time to respond to our survey. I will be contacting you to discuss your concerns.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LM
Luis M.
Marina, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great service
Service was great and fast!
Marvin P., Service Manager from Peninsula Hyundai responded on 07/06/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DW
Dirrick W.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
They care...
Marvin, Chris, Jeff, and everyperson with whom I have had the pleasure of coming into contact, have all displayed the kind of service I want and deserve. That's why my next car, just as my last three, will be purchased from their group.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/06/2018

Thank you for taking the time to respond to our survey. We
appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DM
Deidre M.
Monterey, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
nice
they were nice
Marvin P., Service Manager from Peninsula Hyundai responded on 06/30/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JR
Judith R.
Monterey, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Marvin and his crew are Amazing!
Always treated like a friend!
Marvin P., Service Manager from Peninsula Hyundai responded on 06/28/2018

Thank you Judith, and thank you for the great survey. See you at your next service.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com