Reviews
SF
Steve F.
Ben Lomond, CA
2012 Hyundai Sonata
Verified Customer
ReScore Review™
Recommended
Original Review
Great Service
i had give a previous post that was not about this dealer. Peninsula Hyundai was a great help to us diagnosing our problem and when the waranty company told us we had to take it to the dealer we had bought the car from, Peninsula got our car going and did not charge us for their time.
A bunch of great guys. Thank you so much
A bunch of great guys. Thank you so much
Bobby B. from Peninsula Hyundai responded on 08/02/2016
Hi Steve,
Based on your comments, it looks like you and your wife had a poor experience with your vehicle, but not our service department. Hopefully our staff did everything possible to help you work through the difficult situation. The low score on the survey is unfortunately a direct reflection on us. I would really appreciate it if you would reconsider the circumstances and des ore us based on our service and not the unfortunate circumstances surrounding your visit.
DM
Deborah M.
Big Sur, CA
Is Hyundai returning to Seaside?
I live in Big Sur and certainly do not want to drive to Gilroy to get my Hyundai serviced under warranty. I heard a rumor that the Hyundai dealership was reopening in Seaside during the first week of December.
Can anyone validate that rumor?
Thank you.
Can anyone validate that rumor?
Thank you.
Recommended
PJ
Patlynn J.
Salinas, CA
Let’s get a group to fight Against Hyundai’s shutdown practjce
We bought a new Azera and only learned they closed very soon after our purchase which means they had to have sold it under false pretenses when we also paid extra for 100,000. Maintenance. We have to drive to Gilroy which is inconvenient and further away than we wish to drive. Plus you have to wait there fir service because it is not local Here in Mo. Co. I say we get a group suit and make Hyundai back any customers when a local dealership folds by either buying the car back or paying for service at a local place of our choice.
SN
Serge N.
Carmel, CA
Bad service
It’s unacceptable practice – they moved Hyundai center from Monterey to Gilroy without informing their customers in advance. We leased Sonata 2018 last August. 2 months ago I called them to make an appointment for oil change (7500 m) and found out about their relocation. When I asked a person answering my call ‘what should we do?’, the answer was: I don’t know. Is it OK? We bought pre-paid maintenance plan, because their shop was here, in Monterey. Now what? We ended up paying $130 Jiffy Lube for oil and filter change, and tire rotation. Are they going to compensate us? Why should we drive 50 miles to Gilroy and back every time we have problems?
KP
Kathleen P.
Carmel Valley, CA
2015 Hyundai Sonata
Verified Customer
Excellent service
So sorry they are closing. I’m really bummed 🙁
Recommended
RB
Robert B.
Monterey, CA
2018 Hyundai Santa Fe S
Verified Customer
Service
Great job never any problems 👍
Recommended
LC
Lee C.
Salinas, CA
2016 Hyundai Santa Fe S
Verified Customer
Love the Service Department, but dealership is closing!
This Service Department, and especially the Service Manager have always been wonderful! Great service, organized, great attitude, and always willing to help. If only the dealership were not closing! I would love to recommend the dealership and the Service Department, but currently they are closing their doors! My husband and I are really hoping that somebody buys the dealership and re-opens it soon! It would be a shame to lose the Service Manager and his employee. They are both wonderful and give great customer service! Good employees that work well with the public are difficult to find! Don't lose these 2 gentlemen! It will be Hyundai's loss if you do!
Recommended
AN
Ann N.
Pacific Grove, CA
2017 Hyundai Tucson
Verified Customer
Excellent Serivce
They hold to their appointment time. They are clear about what they are going to do and then what they have done. You get it all in writing.
Recommended
SV
Stevie V.
Carmel, CA
Closing
Gone by EOM 6/2019
RR
Rudy R.
Carmel Valley, CA
2010 Hyundai Genesis
Verified Customer
Service
Gfrerat Service and Knowledge
Recommended
Verified Customer
Marina, CA
2015 Hyundai Sonata
Verified Customer
Customer service
Not only was I greeted warmly and receive above and beyond attention, I was shocked to learn in this day and age that a car wash was included in the service. Multi-point inspection was helpful and agent working with me to schedule services was great.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 06/09/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
DR
Darryl R.
Salinas, CA
2016 Hyundai Sonata
Verified Customer
Excellent
Luis was great
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 06/09/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
EO
Elda O.
Soledad, CA
2017 Hyundai Sonata
Verified Customer
The staff
Everyone is so nice & professional
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 06/02/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
DV
Dalila V.
Salinas, CA
2015 Hyundai Santa Fe S
Verified Customer
Great
Thanks
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/29/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
WU
Walt U.
Monterey, CA
2017 Hyundai Santa Fe S
Verified Customer
very responsive service
Great team of Marvin and Luis makes servicing my vehicle a breeze
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/29/2019
Thank you Peterann for the 5-star review. We always appreciate your business.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
MB
Melinda B.
Salinas, CA
2017 Hyundai Santa Fe S
Verified Customer
Marvin in service
Easy to communicate with,
Efficient and fast in and out as promised..
Quality work
Great friendly staff — Marvin - Louis
Efficient and fast in and out as promised..
Quality work
Great friendly staff — Marvin - Louis
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/29/2019
Thank you Dan for the great rating. We appreciate the positive feedback
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Watsonville, CA
2018 Hyundai Santa Fe S
Verified Customer
Great service
The service department is professional and courteous.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/29/2019
Thank you for the great rating. We always appreciate positive
feedback from our customers.
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Interlaken, CA
2017 Hyundai Veloster
Verified Customer
Excellent Service
Great service every time I have them work on my vehicle.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/29/2019
Thank you for taking the time to respond to our survey. We
appreciate the positive review.
Service Manager
831.394.4100
mpoole@peninsulaauto.com
KD
Kevin D.
Marina, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Service Department
The Service Department is always excellent, Loius, Marvin, two of most mild manner men running such a busy department and James who always does such a magnificent job in detailing my car. Only problem I have is with getting through on your phone system.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/23/2019
Thank you for taking the time to respond to our survey. We always appreciate positive feedback from our customers.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
VM
Valerie M.
Salinas, CA
Great service
The service and employees were very polite and helpful.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/23/2019
Thank you so much for the five star review. Making our customers happy, always makes us happy.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com