Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

472 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SF
Steve F.
Ben Lomond, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016 Category: Service
Great Service
i had give a previous post that was not about this dealer. Peninsula Hyundai was a great help to us diagnosing our problem and when the waranty company told us we had to take it to the dealer we had bought the car from, Peninsula got our car going and did not charge us for their time.
A bunch of great guys. Thank you so much
Bobby B. from Peninsula Hyundai responded on 08/02/2016

Hi Steve,
Based on your comments, it looks like you and your wife had a poor experience with your vehicle, but not our service department. Hopefully our staff did everything possible to help you work through the difficult situation. The low score on the survey is unfortunately a direct reflection on us. I would really appreciate it if you would reconsider the circumstances and des ore us based on our service and not the unfortunate circumstances surrounding your visit.


WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
quick to follow up on requested service and suggesting things that needed to be taken care of
Beast and efficient service. My vehicle was serviced and I was informed of things to do on the next service. Marvin and Luis are the best service people to deal with.

SS
Suzette S.
Carmel, CA
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Prompt service.
Marvin and Luis Miller are very efficient and knowledgeable making customers feel comfortable and assured even when some unexpected repairs are required.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019

We are grateful for your positive review. Thank you again for being patient with us. Have a safe trip.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

CS
Christina S.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Car Service
Marvin and Lewis did another excellent job.on my service Lewis was even nice i have been getting calls from a law firm in New York regarding an air bag settlement he took the number down and was going to call them for me.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019

We always appreciate positive feedback from our customers. We are grateful with a positive review.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

PE
Pam E.
Carmel, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Service employees
The service employees are great. I always trust their recommendations.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019

Thank you for the great ratings. Making our customers happy, always makes us happy.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

KD
Kathleen D.
Marina, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
The service Dept was very good to deal with.
The service dept so far is comfortable to deal with. The only thing I would like to see differently is please change the station on the TV. We all are not wanting to watch Fox News. I do not want to see political crap that I cannot choose what I watch. So politics is not a great thing to have to watch and you guys had up so loud last week the when I put my ear buds in I could still hear it with no problem. I did ask then if they could turn it down or even change the channel but the girl just turned it down. I would of preferred at that point to just shut it off.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019

We always appreciate positive feedback from our customers. Thank you for the great ratings.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

LC
Lee C.
Salinas, CA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Friendly
The Service Department staff is very friendly and they are very responsive to questions.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/07/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Castroville, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Been happy with customer service
happy with customer service and the guys there that worked in customer service Louis and Marvin do an excellent job with customer service
Marvin P., Service Manager from Peninsula Hyundai responded on 05/07/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Great Service
Always treated great by the service department, they are very attentive to your needs. This service was for a safety campaign/software upgrade. The service was done quickly and they offered to wash my vehicle as well. Great service.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/07/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2019 Category: Service
Good pleasant help
Took 2 months to get car back. Ridiculous
Marvin P., Service Manager from Peninsula Hyundai responded on 05/01/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

VG
Victor G.
Monterey, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Proffesional , friendly
The people in the service dpt are ready to help you all the time
Marvin P., Service Manager from Peninsula Hyundai responded on 05/01/2019

Thank you for taking the time to respond to our survey. We appreciate your business.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

MM
Mathias M.
Salinas, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Engen software update
Friendly welcome. Quick service.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/01/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2019 Category: Service
Work faster.
Open in the weekend
Marvin P., Service Manager from Peninsula Hyundai responded on 04/23/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

VD
Virginia D.
Seaside, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
GREAT CUSTOMER SERVICE!
FROM SHOPPING ONLINE TO IN STORE WAS GREAT!
Marvin P., Service Manager from Peninsula Hyundai responded on 04/27/2019

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 04/27/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Friendly knowledgeable personal
They know what needs to be done to keep you car running.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/27/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

RD
Richard D.
Moss Landing, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
A pleasant experience.
All items of interest were covered, conversions were pleasant and.to the point. Service was fantastic! Car was returned vacuumed and washed spotless.There is only one thing to say. Great Job!
Marvin P., Service Manager from Peninsula Hyundai responded on 04/23/2019

Thank you for the great ratings. Making our customers happy always makes us happy.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Watsonville, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Quick, thorough, friendly service
Great place
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

Thank you for taking the time to respond to our survey. We are
grateful for the positive review.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
All good personnel
Time was well managed
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

Thank you for the positive review and the 5 star rating.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
quick to follow up on requested service and suggesting things that needed to be taken care of
Best service department. When you leave, you know your car was serviced properly.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

We always appreciate positive feedback from our customers.
Thank you so much for the 5 star review.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Nice and quiet
Service department very helpful in getting your car taken car of you can even wander the lot without much disturbance which is very nice.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

Thank you for the great rating.We always appreciate positive
feedback from our customers.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com