Reviews
SF
Steve F.
Ben Lomond, CA
2012 Hyundai Sonata
Verified Customer
ReScore Review™
Recommended
Original Review
Great Service
i had give a previous post that was not about this dealer. Peninsula Hyundai was a great help to us diagnosing our problem and when the waranty company told us we had to take it to the dealer we had bought the car from, Peninsula got our car going and did not charge us for their time.
A bunch of great guys. Thank you so much
A bunch of great guys. Thank you so much
Bobby B. from Peninsula Hyundai responded on 08/02/2016
Hi Steve,
Based on your comments, it looks like you and your wife had a poor experience with your vehicle, but not our service department. Hopefully our staff did everything possible to help you work through the difficult situation. The low score on the survey is unfortunately a direct reflection on us. I would really appreciate it if you would reconsider the circumstances and des ore us based on our service and not the unfortunate circumstances surrounding your visit.
WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
quick to follow up on requested service and suggesting things that needed to be taken care of
Beast and efficient service. My vehicle was serviced and I was informed of things to do on the next service. Marvin and Luis are the best service people to deal with.
Recommended
SS
Suzette S.
Carmel, CA
2006 Hyundai Tucson
Verified Customer
Prompt service.
Marvin and Luis Miller are very efficient and knowledgeable making customers feel comfortable and assured even when some unexpected repairs are required.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019
We are grateful for your positive review. Thank you again for being patient with us. Have a safe trip.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
CS
Christina S.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Car Service
Marvin and Lewis did another excellent job.on my service Lewis was even nice i have been getting calls from a law firm in New York regarding an air bag settlement he took the number down and was going to call them for me.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019
We always appreciate positive feedback from our customers. We are grateful with a positive review.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
PE
Pam E.
Carmel, CA
2016 Hyundai Tucson
Verified Customer
Service employees
The service employees are great. I always trust their recommendations.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019
Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019
Thank you for the great ratings. Making our customers happy, always makes us happy.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
KD
Kathleen D.
Marina, CA
2018 Hyundai Tucson
Verified Customer
The service Dept was very good to deal with.
The service dept so far is comfortable to deal with. The only thing I would like to see differently is please change the station on the TV. We all are not wanting to watch Fox News. I do not want to see political crap that I cannot choose what I watch. So politics is not a great thing to have to watch and you guys had up so loud last week the when I put my ear buds in I could still hear it with no problem. I did ask then if they could turn it down or even change the channel but the girl just turned it down. I would of preferred at that point to just shut it off.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/14/2019
We always appreciate positive feedback from our customers. Thank you for the great ratings.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
LC
Lee C.
Salinas, CA
2016 Hyundai Santa Fe S
Verified Customer
Friendly
The Service Department staff is very friendly and they are very responsive to questions.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/07/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Castroville, CA
2015 Hyundai Sonata
Verified Customer
Been happy with customer service
happy with customer service and the guys there that worked in customer service Louis and Marvin do an excellent job with customer service
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/07/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Marina, CA
2014 Hyundai Santa Fe S
Verified Customer
Great Service
Always treated great by the service department, they are very attentive to your needs. This service was for a safety campaign/software upgrade. The service was done quickly and they offered to wash my vehicle as well. Great service.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/07/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Marina, CA
2017 Hyundai Sonata
Verified Customer
Good pleasant help
Took 2 months to get car back. Ridiculous
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/01/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
VG
Victor G.
Monterey, CA
2016 Hyundai Sonata
Verified Customer
Proffesional , friendly
The people in the service dpt are ready to help you all the time
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 05/01/2019
Thank you for taking the time to respond to our survey. We appreciate your business.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
MM
Mathias M.
Salinas, CA
2018 Hyundai Santa Fe S
Verified Customer
Engen software update
Friendly welcome. Quick service.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/01/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Salinas, CA
2018 Hyundai Kona
Verified Customer
Work faster.
Open in the weekend
Marvin P., Service Manager from Peninsula Hyundai responded on 04/23/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
VD
Virginia D.
Seaside, CA
2018 Hyundai Sonata
Verified Customer
GREAT CUSTOMER SERVICE!
FROM SHOPPING ONLINE TO IN STORE WAS GREAT!
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 04/27/2019
Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 04/27/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Salinas, CA
2009 Hyundai Sonata
Verified Customer
Friendly knowledgeable personal
They know what needs to be done to keep you car running.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 04/27/2019
Thank you for taking the time to respond to our survey.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
RD
Richard D.
Moss Landing, CA
2018 Hyundai Santa Fe
Verified Customer
A pleasant experience.
All items of interest were covered, conversions were pleasant and.to the point. Service was fantastic! Car was returned vacuumed and washed spotless.There is only one thing to say. Great Job!
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 04/23/2019
Thank you for the great ratings. Making our customers happy always makes us happy.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Watsonville, CA
2017 Hyundai Santa Fe
Verified Customer
Quick, thorough, friendly service
Great place
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019
Thank you for taking the time to respond to our survey. We are
grateful for the positive review.
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Salinas, CA
2017 Hyundai Tucson
Verified Customer
All good personnel
Time was well managed
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019
Thank you for the positive review and the 5 star rating.
Marvin PooleService Manager
831.394.4100
mpoole@peninsulaauto.com
WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
quick to follow up on requested service and suggesting things that needed to be taken care of
Best service department. When you leave, you know your car was serviced properly.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019
We always appreciate positive feedback from our customers.
Thank you so much for the 5 star review.
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Verified Customer
Marina, CA
2017 Hyundai Accent
Verified Customer
Nice and quiet
Service department very helpful in getting your car taken car of you can even wander the lot without much disturbance which is very nice.
Recommended
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019
Thank you for the great rating.We always appreciate positive
feedback from our customers.
Service Manager
831.394.4100
mpoole@peninsulaauto.com