Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3292 Reviews

ReScore Reviews™ (72)

ReScore
Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5rating 4.1527746
Original
Overall Rating 2.04167/5Overall Rating 2.04167/5rating 2.04167rating 2.04167rating 2.04167
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Jamul, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2019 Category: Service
Convenient.
No comment.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/02/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TK
Thomas K.
San Diego, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
software update
They took my car about 5 minutes after I showed up for a 7:30 am appointment.
It was done in about 90 minutes. A very good expierence.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/02/2019

Thomas,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

NW
Nancy W.
La Mesa, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Great Service
I have always been happy with the service department and employees !
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/02/2019

Nancy,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CC
Carlyse C.
San Diego, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Great fast service
Great service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/02/2019

Carlyse,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MC
Marco C.
Campo, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2019 Category: Service
Service with a smile
Came in to get the milage check for the reimbursement rebate. Luis was quick to greet me with a smile. I have not received an email from Hyundai about timeline or acknowledge information on the rebate. Thank you for Luis!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/01/2019

Marco,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Luis and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DP
David P.
Lakeside, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Outstanding Service
Service writer was exceptional he made sure I got what I wanted.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/31/2019

David,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AG
Andrea G.
San Diego, CA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Quick to help
Quick updates
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/29/2019

Andrea,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Competent, friendly & reasonablly priced
Chris Hjorth was excellent, advising me of issues with my warranty. Car serviced promptly - location is easily accessible.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/29/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

EM
Edward M.
El Cajon, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Just a well set up dealership
Very Professional
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/29/2019

Edward,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

IA
Isam A.
Lakeside, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
nice crew
very profetional staff
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/29/2019

Isam,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2019 Category: Service
My experience here has always been good. This time appeared to be an anomaly.
See my previous statement.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/28/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KA
Kelly A.
El Cajon, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Hyundai cars are awesome I love mine
The help is always nice and very professional and I love the fact I can get a shuttle ride home if I can’t wait for my car .
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/28/2019

Kelly,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SC
Shirley C.
San Diego, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Friendly, helpful, organized, knowledgable, and on time.
My car place to take my car!!! Chris Hijorth, Assistance Service Manager, always so helpful!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/27/2019

Shirley,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Friendly Service
My appointment was with Chris, he was very friendly and informative. Price was less than I was expecting also. I will definitely be returning!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/27/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank Chris for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MW
Michael W.
Spring Valley, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Easy drop off and pickup
Dropped car off for a recall. Was kept updated and notified when ready. Easy pickup and car was washed
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/27/2019

Michael,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RA
Ralph A.
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Nice and easy service
Would recommend.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/26/2019

Ralph,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MS
Malcolm S.
National City, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
5 stars everytime
5 stars every time!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/26/2019

Malcolm,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AC
Alexander C.
San Diego, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great service
Always great and friendly service. I was in for an oil change and I was in and out in an hour. Always bring my car here for service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/26/2019

Alexander,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TT
Teri T.
San Diego, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Penske Hyundai Service Center
I am extremely pleased with the quality of service given at this Dealership.
The service is always A+, with courteous and sincere help.

Teri Thoreson
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Teri,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MB
Mandaua B.
Chula Vista, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2019 Category: Service
Very bad service ,
I will not give you any bad rating because of couple people who did not help me with my problem I hope we will solve this problem soon.Regars
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Mandaua,

I'm very sorry to hear that you were disappointed by your recent service experiences at our dealership regarding unresolved issues with your SUV. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to following up with you. 

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai